Lancer Insurance Company Review & Complaints: Business Insurance (2024)

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Lancer Insurance is a specialty insurer offering commercial auto insurance for business coverage across the country. Originally a bus insurance company, they have expanded to cover a variety of niche industries as well as basic commercial packages.

Lancer truck insurance is one such commercial package. Read this Lancer Insurance Company review to learn about the company, what they offer, and more.

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What is Lancer Insurance Company?

Lancer Insurance has its roots in the 1982 purchase of a small Delaware-based insurance company by two brothers. In 1985 the purchase of a second company allowed the merger of the two and the official creation of Lancer Insurance.

Lancer is headquartered in Long Beach, NY. The company was originally created to provide specialty insurance for buses and other passenger transport companies, but the quickly expanded into other commercial service insurance to businesses.

Read More: Best Business Insurance Companies

Lancer insurance is licensed in all 50 states, as well as the District of Columbia and Puerto Rico. They have multiple office locations and employ more than 400 people. Policies are sold through local producers.

There is also a Lancer Insurance Company office in Jacksonville, Florida. To find Lancer insurance locations near you, you can contact them directly.

Their product lineup includes commercial property & casualty, a wide variety of transportation insurance, commercial auto insurance, and more.

What coverages are offered by Lancer?

The Lancer company is mainly known for being a niche insurer in the transportation industry, but they have several other product types. Take a look at this table to see a quick summary of coverage options, including some insurance for niche markets.

Lancer Insurance Company Product Options

Not all Lancer products are offered in every state. Read through the next several sections to learn more about available Lancer transportation coverage options.

Does Lancer offer auto rental coverage?

Lancer writes insurance policies for car rental companies as well as for auto repair shops with a fleet of courtesy cars lent out to customers.

These policies include bodily injury and property damage liability and business general liability insurance to protect business owners. Also included are special benefits like access to their SafetyLink hotline and loss prevention resources.

Does Lancer offer Commercial Auto & Garage coverage?

Available only in a small number of states, these products are aimed at small-to-medium sized businesses and cover a range of commercial vehicles as well as auto repair, service stations, body shops, and more.

Coverage includes a variety of commercial liability and physical damage options that are customized to meet the needs of each business.

Does Lancer offer Commercial Driving School coverage?

This product is aimed at driving schools that train drivers of large trucks, vans, buses, and other commercial vehicles. Coverage includes bodily injury and property damage liability for the vehicles and drivers, as well as general liability for the company and premises.

Does Lancer offer commercial explosives coverage?

Coverage for companies that use explosives is offered through Nobel Insurance, a subsidiary of Lancer Insurance. They offer a variety of liability and business auto products for the explosives industry.

Does Lancer offer commercial property and liability coverage?

Package policies for main street businesses are offered in a limited number of states. Among the businesses that qualify are real estate, restaurants, retail and wholesale, light manufacturing, and professional offices.

These package policies include commercial liability and property coverage in one.

Does Lancer offer limousine coverage?

Lancer limo insurance offers package policies to companies operating a fleet of limousines. The coverage includes liability and property damage as well as the option for garage liability if the company has a repair location. So if you’re looking for party bus insurance brokers, Lancer is an option to consider.

Does Lancer offer long-haul trucking coverage?

Lancer trucking insurance products are aimed at small fleet and owner-operator long-haul trucking companies. The package policies include all of the coverage expected from a commercial auto policy as well as cargo coverage and general liability.

Does Lancer offer marine license coverage?

Marine license insurance is offered through MOPS, another subsidiary of Lancer. This MOPS marine license insurance coverage provides liability protection for merchant marine license holders.

Does Lancer offer motorcoach, school bus, and transit bus coverage?

Lancer’s flagship product is its line of bus insurance policies. They write fleet policies for a variety of different types of buses.

Coverage in these package policies includes all of the basics of commercial auto as well as garage liability, garage keepers liability, and general liability to protect bus companies from all angles.

Does Lancer offer vanpool and KidsKab coverage?

These two products both provide coverage for vans that provide van-pooling for child transport services. The coverage includes full commercial liability protection as well as general liability for added coverage.

What are Lancer insurance company rates?

Rates are not available on the Lancer site, which is common for companies that write commercial insurance and particularly specialty commercial.

Because these policies can involve complex rating factors and each company differs, the rating is done by producers to ensure accuracy, so without requesting a quote, you won’t be able to find out what you’ll be expected to pay if you purchase a policy through Lancer.

How do you make a Lancer insurance claim?

Lancer insurance claims, including car insurance claims, can be reported over the phone, and the company has several toll-free numbers that operate 24/7 to take claim filings. Long Haul Trucking, Commercial Explosives, and Auto Rental each have their own claims phone number. File by calling the Lancer Insurance Company claims phone number.

Commercial Property & Liability Lancer insurance claims can be reported over the phone or by email, and they can also be filed through the mail. This is the only product line that offers options other than filing over the phone.

Online claim filing is not currently an option for any of the Lancer product lines.

What are Lancer insurance company ratings?

Lancer Insurance ratings can be difficult to find, but we pulled some available information for you. Keep reading for more information.

What is Lancer Insurance Company’s complaint index?

Lancer’s complaint ratio is available through the National Association of Insurance Commissioners. Take a look at this table to see the company’s complaint ratios for the past three years.

Lancer Insurance Company Complaint Ratio 2017-2019

Complaint ratio is derived using a company’s complaints versus their total premiums written and indicates whether a company receives more or less than the average number of complaints per year. The national average complaint ratio is represented by the number one, so in looking at this table, we can see that Lancer had complaints well below the average in 2017 and 2018, but their complaint ratio more than doubled in 2019.

What Better Business Bureau information is available for Lancer Insurance Company?

Lancer is listed on the Better Business Bureau (BBB) website, and you can find customer questions, comments, complaints, etc., but they are not officially BBB accredited due to insufficient information about the company.

Likewise, we were not able to find much information in terms of Lancer’s reputation. That is fairly common for companies that operate in niche industries, and particularly so for commercial insurers.

Lancer Insurance Company Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Lancer Insurance Company offers multiple options for filing claims. Customers can report their claims over the phone through 24/7 toll-free numbers provided by the company. However, it’s important to note that online claim filing is not currently available for any of the Lancer product lines.

Average Claim Processing Time

The average claim processing time at Lancer Insurance Company may vary depending on the type of claim and its complexity. Customers should contact the company directly for specific information on claim processing times for their individual cases.

Customer Feedback on Claim Resolutions and Payouts

Lancer Insurance Company’s customer feedback regarding claim resolutions and payouts is not provided in the available information. Customers seeking information on the company’s claim satisfaction should consider reaching out to the company directly or conducting independent research.

Lancer Insurance Company Digital and Technological Features

Mobile App Features and Functionality

Information regarding Lancer Insurance Company’s mobile app features and functionality is not available in the provided content. Customers interested in the company’s mobile app capabilities should visit the official website or contact the company for more details.

Online Account Management Capabilities

Lancer Insurance Company offers online account management capabilities to its policyholders. These capabilities likely include the ability to access policy documents, make payments, and potentially file claims online. Policyholders can find more information about these features on the company’s official website.

Digital Tools and Resources

Specific details about the digital tools and resources provided by Lancer Insurance Company are not included in the provided content. Policyholders interested in utilizing digital tools and resources offered by the company should visit the official website or contact Lancer Insurance Company directly for comprehensive information.

What is the bottom line?

Lancer offers some specialty insurance policies that may be difficult to find elsewhere, and if you are in the market for coverage in any of their niche areas, they are worth a closer look. While the information on this company, including Lancer products reviews, is lacking, making it hard to recommend them, there are also no red flags that give us pause in terms of their reputation.

Still have questions? Read through these frequently asked questions to learn more.

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