Pan-American Life Insurance Review & Complaints: Life, Health & Accident Insurance (2024)

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Covering the United States, as well as a long list of other countries across Latin America and the Caribbean, Pan-American Life Insurance Group, has a range of life insurance and health insurance products. Pan American Life insurance rates vary based on your policy. There are ways to get affordable Pan American Life insurance easily online. They write individual and group policies as well as offer financial services. Ready to compare your Pan American Life insurance quote against other top life insurance companies? Enter your ZIP code above to get started.

About Pan-American Life

Pan-American Life Insurance Group (PALIG) was founded in 1911 in New Orleans, with the goal of providing insurance services to Latin American countries; the founders, working in the fruit import industry, had seen a need for such services. By 1913, the company offered products in 10 states and eight countries. By 1929, they had expanded to 20 states and 13 countries.

Continued growth in the decades following WWII led to the company’s current standing, serving 49 states as well as the District of Columbia, Puerto Rico, the U.S. Virgin Islands, and a total of 22 countries in the Latin American and Caribbean regions.

Pan-American writes life, accident, and health insurance for individuals, and the same for businesses along with a variety of other financial products such as pensions. Their headquarters remains in New Orleans, and in 2014 they became a part of the Zurich network, one of the largest insurance networks in the world.

Pan American insurance products are sold through agents and brokers across the service area. Some products are underwritten by subsidiaries.

What are Pan-American Products?

Product availability varies from country to country based on local needs and laws. For the purpose of this review, we will focus on products offered in the United States, where Pan American offers most of their product lineup.

Individual Products

Individual life, health, and accident insurance are available directly from Pan American and a subsidiary as well.

Life Insurance

Whole life insurance and term life insurance are underwritten by Mutual Trust Life Insurance Company, part of the Pan-American insurance group. The Pan-American website offers limited information on these policies, linking off to the Mutual Trust website for details.

The Mutual Trust site lists four different whole life options:

• Horizon Value, a plan designed to grow guaranteed benefits early and quickly to provide access to cash accumulation accounts
• Horizon Guarantee, which focuses on lower premiums and slower cash accumulation with guaranteed death benefits
• Legacy One, a single premium policy
• Economax, a blended term and whole policy

SelectTerm is the company’s term life policy, offering term lengths between 10 and 30 years. This policy is renewable up to 98 years old as well as being convertible to a whole life product.

Universal life insurance is also listed with a very brief description, and appears to be underwritten directly as no mention is made of a subsidiary company, and Mutual Trust does not list it as a product.

Accident Insurance

Like their Universal Life, there is little detail regarding product offerings for accident insurance. Pan American appears to offer products for protection both within the home country and for travel. Visitors to the site are directed to contact an agent for more information.

Health Insurance

What is Pan-American health insurance? The only health insurance product for individuals that is listed on the site is Medicare Supplement. Again, there is little information in terms of a Pan American life insurance phone number or a link to contact the nearest agent or office for more information.

Employee Benefits

Pan-American writes a wide range of plans as employee-sponsored benefits, including health and life products.

Health Insurance

There are four main health insurance products, ranging from an ACA-compliant health plan to a high deductible supplement plan. None of these plans appear to be true full-coverage health insurance. However, details are limited, so it is unclear what is covered.

• Panabridge Advantage, which is offered either as a self-funded plan or a limited benefit indemnity plan. This plan is ACA-compliant.
• Panamed, a limited benefit indemnity plan that pays a fixed daily benefit amount.
• Medical Accident Expense, which is designed specifically to pay for accident-related medical bills
• Panabridge, a supplement plan for high-deductible health plans

The company also offers a range of supplemental insurance for specific needs.

• Cancer Care
• Critical Illness
• Dental
• Medical Stop Loss

Ancillary Benefits available from the company include:

• PPO Networks
• Rx Drug Benefits
• Telehealth
• Vision
• Professional Health Services

Little detail is offered for most of these plans on the company website, and visitors must contact an agent for more information.

Group Life

Pan-American has two options for group life. These are a term life insurance policy with a variety of benefit options and riders available, and Paycheck Protector, a plan that pays guaranteed monthly income to the beneficiaries upon the employee’s death.

Once again, there is little in the way of detail offered on these plans, only a basic outline and directions to contact an agent.

Accident Insurance

Pan-American offers accident insurance for companies, including Blanket Accidents and Trucking Occupational Accidents There is also a Texas Non-Subscriber plan available.

How to Get Pan-American Rates

Neither Pan-American nor its subsidiary, Mutual Trust, offer online quotes at this time. As a result, we are unable to offer a comparison rate to other insurance companies.

While this is a relatively large company, much of its premium base is located in other countries. This may lead to less competitive rates in the U.S., where they are up against larger and better-known insurers.

Pan-American Life Insurance Claims Processing Procedure

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Pan-American Life Insurance Group offers various insurance products, including life, health, and accident insurance. When it comes to the claims process, customers can file claims through multiple channels, including online, over the phone, and potentially through mobile apps.

However, specific details about the ease of filing a claim through these channels are not provided in the available information. It’s recommended to contact the company directly or refer to their official website for more detailed information on the claims filing process.

Average Claim Processing Time

Unfortunately, the available information does not provide specific details about the average claim processing time for Pan-American Life Insurance Group. The speed at which claims are processed can be a crucial factor for policyholders, as it impacts their ability to receive timely assistance and payouts in times of need.

To get accurate information about the average claim processing time, it’s advisable to reach out to the company or consult their official resources.

Customer Feedback on Claim Resolutions and Payouts

The available information does not include specific customer feedback on Pan-American Life Insurance Group’s claim resolutions and payouts. Customer feedback is valuable in assessing an insurance company’s performance in handling claims and providing support to policyholders.

To gain insights into customer experiences with claim resolutions and payouts, individuals can explore online reviews, testimonials, or contact the company for references.

Exploring Pan-American Life’s Digital and Technological Features

Mobile App Features and Functionality

While the available information mentions that Pan-American Life Insurance Group offers insurance products, it does not provide details about the features and functionality of their mobile app, if they have one.

Mobile apps can enhance the customer experience by providing convenient access to policy information, claims filing, and other insurance-related services. To learn more about the mobile app features and functionality, individuals should visit the company’s official website or app store listings.

Online Account Management Capabilities

The available information does not specify the online account management capabilities offered by Pan-American Life Insurance Group. Online account management is essential for policyholders to access policy details, make payments, and update their information easily.

To understand the extent of online account management capabilities, individuals should visit the company’s official website or contact their customer support.

Digital Tools and Resources

The content provided does not elaborate on the digital tools and resources offered by Pan-American Life Insurance Group. Digital tools can include calculators, educational resources, and guides that help policyholders make informed decisions.

To explore the available digital tools and resources, individuals can visit the company’s official website or inquire directly with the insurer.

What are the ratings and consumer reviews?

While Pan-American does have a Better Business Bureau (BBB) page, the company was not rated at the time of this review. The stated reason is lack of sufficient information, which may be due to the large operations outside the U.S. However, it seems unusual for a company headquartered in the U.S. with more than 100 years in business, would have insufficient information for a rating. The BBB has no official complaints on file and only one negative customer review.

There are three Google ratings for this company, two of which are negative and cite limited coverage for the cost of the policy and failure to pay claims.

Customer Service Pan-American doesn’t offer online quotes, so you have to contact an insurance agent for information on its policies.

We were unable to find much else in the way of reviews for this company, which is not surprising given the nature of its products and the large focus on countries outside the U.S.

Are video visits with a Primary Care doctor online covered by Pan-American Life Insurance Group?

Most insurers provide coverage for video visits at the same cost as in-person visits.  for doctors who accept Pan-American Life Insurance Group for video visits by selecting your carrier and plan from the drop-down menu at the top of the page. We recommend you check with your insurance carrier directly to confirm your coverage and out-of-pocket costs for video visits.

The Bottom Line

With little information on the products, rates, and company reputation, it is difficult to form a solid opinion about Pan-American. Certainly, they have a long and solid history, but likely get much of their business through employers and in Latin America. This is not the type of company the average individual is likely to select for their main insurance needs, and we would not expect them to be highly competitive in terms of rates when compared with other major insurers.

Pan-American Life Insurance Group is a leading provider of life, accident and health insurance throughout the Americas that has been delivering trusted financial security since 1911.

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