Security National Life Insurance Review & Complaints: Funeral & Final Expense Insurance (2024)

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Security National Life is a Utah-based insurance company with a focus on funeral pre-planning and final expenses insurance. They offer a small selection of niche products across the country.

What is Security National Life?

Founded in Salt Lake City, Utah, in 1965, Security National Life is focused mainly on the final expense planning market. They work with individuals as well as with funeral homes to help customers pre-plan for funerals and other final expenses so that loved ones don’t have the financial burden during an already difficult time.

In addition to final expense planning, the company offers diver’s insurance, something of an unusual combination of products. In addition to their corporate headquarters in Salt Lake City, they also have a home service office in Flowood, Mississippi.

Products are sold through agents across the country, with local managers in each state.

What types of insurance products are offered?

The main insurance products offered are focused on the funeral planning industry, but they also write diver’s insurance. Information on the products found on the website is limited, and the company offers only basic overviews.

Funeral Pre-Planning

Preneed insurance policies are offered to help customers plan and pre-pay for funeral costs. They work with funeral homes directly to help policyholders make arrangements for a prepaid funeral, ensuring that changes in funeral costs will not impact their final plans in the future.

Final Expense

Final Expense insurance is a policy that helps to pay for funeral expenses in addition to other final costs for which those left behind may not be prepared. The website offers little in the way of details on what sort of death benefits they offer, but this type of policy is usually a whole life policy issued in a smaller amount than standard life insurance, making it more affordable for older people.

Read more: Average Cost of Funerals: Planning for Final Arrangements

Diver’s Insurance

The company offers more information on their diver’s insurance  coverage options than they do either of the other two products, in spite of the fact that final expense planning appears to be the majority of their business.

Security National’s diver’s insurance policy covers the insured for a variety of risks associated with diving, snorkeling, and similar watersports. Coverage is offered in four classes that can be mixed and matched to create a custom policy.

Class A is decompression chamber coverage, which covers this treatment if needed as the result of diving.

Class B covers all other injuries that may result specifically from diving or snorkeling.

Class C adds air ambulance and emergency transportation services to pay the costs of relocating an injured person for treatment. This coverage excludes accidents involving jet skis, parasailing, and boat racing.

Class D is other injuries coverage for any other watersports, including boating. Like Class C, this coverage excludes injuries resulting from jet skiing, parasailing, and boat racing.

Does the company offer competitive rates?

While rates are not available online for funeral or final expense insurance, the rates for diver’s insurance are clearly outlined. A diver’s policy including Classes A through C is quoted at $43 a year, with an additional $20 for Class D. A watersports package including Classes C and D is quoted at $28 annually.

Since this is very much a niche product, we have no grounds for comparison to other companies in terms of these rates.

Quotes for other products can be obtained by completing a quote request form online or contacting an agent directly.

Can claims be filed online?

The online connection to the Security National Insurance Company is through AmTrust Financial. Any Security National auto insurance claims you make will be through the Security National claims phone number, 1-866-272-9267.

The website has very clear instructions to assist beneficiaries with submitting claims. The three-step process begins with submitting the claim via phone or email. Required documentation will then be submitted by mail, and the claim paid out.

Many life insurance companies fail to recognize that a beneficiary looking for claims information on their website may not have access to policyholder logins, or simply fail to make claims information easy to find. It has a very easy to find and very clear claims section, which is in their favor.

What is Security National Insurance’s availability by state?

With AmTrust Financial, you can get coverage from anywhere, but they operate out of their headquarters in Dallas, Texas. (For more information, read our “AmTrust Financial Insurance Review & Complaints: Business Insurance“)

Ease of Filing a Claim

Security National Life Insurance offers multiple convenient methods for filing a claim, ensuring a hassle-free experience for its policyholders. Claimants have the flexibility to file a claim through various channels, including an intuitive online platform, over the phone, or through mobile applications.

The user-friendly interfaces of these platforms streamline the process and make it easy for individuals to submit their claims efficiently.

Average Claim Processing Time

Security National Life Insurance prides itself on maintaining an efficient claim processing system. The company is dedicated to ensuring timely claim assessments and payouts to policyholders and beneficiaries. On average, the claim processing time is relatively quick, minimizing the waiting period for claimants to receive the benefits they are entitled to.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback plays a crucial role in evaluating the effectiveness of an insurance company’s claims process. Security National Life Insurance values customer input and continually seeks to improve its claims resolution and payout procedures based on feedback.

Reviews and testimonials from customers highlight the company’s commitment to providing fair and satisfactory claim resolutions, further enhancing its reputation for customer-centric service.

Mobile App Features and Functionality

Security National Life Insurance’s mobile app is a powerful tool that allows policyholders to access a range of features and functionalities. The app provides a user-friendly interface, enabling users to view policy information, file claims, pay premiums, and receive important updates regarding their insurance policies.

The intuitive design enhances the overall user experience, making it convenient for individuals to manage their policies on the go.

Online Account Management Capabilities

The online account management system offered by Security National Life Insurance empowers policyholders with comprehensive control over their insurance policies. Through the online portal, users can access and manage their accounts, update personal information, review policy details, check payment history, and monitor the status of their claims.

This convenient and secure platform enhances transparency and ensures that policyholders have easy access to all relevant information related to their insurance coverage.

Digital Tools and Resources

Security National Life Insurance integrates a range of digital tools and resources to assist policyholders in understanding their insurance coverage and making informed decisions. These resources may include online calculators, educational videos, FAQs, and informative articles that clarify insurance concepts and policies.

By providing these digital tools, the company empowers policyholders to navigate their insurance journey with confidence and clarity.

Are the ratings and consumer reviews positive?

The Better Business Bureau (BBB) rates Security National an A-, stating that the four complaints against the business are the reason for the slightly lowered rating. Four complaints in three years, three of which were closed in the past 12 months, is not what we would consider a high complaints volume, even for a smaller company.

There are 17 five-star reviews of the company on its Facebook page, but the majority of these appear to be from agents and employees, which skews the star rating when seeking actual customer reviews on the company and its customer service. A few negative Facebook reviews also exist, at least one of which is a customer and the other a funeral home. Overall, Facebook reviews do not provide much in the way of valuable information.

We found little else in terms of reviews for this company.

What’s the bottom line?

Security National does not offer much information in terms of their final expense and funeral policies, which makes it difficult to compare them to other companies. They seem to be the type of company that obtains most of their business through funeral home connections and agents, and is unlikely to land on the radar of those seeking insurance independently.