New Era Life Insurance Review & Complaints: Life, Accident & Dental Insurance (2024)

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New Era Life Insurance Company offers a few products to its user, which include life insurance, accident insurance, GAP insurance, critical illness, Annuities and securities, and New Era Life Insurance Medicare products. While there are no New Era Life Insurance ratings found at the Better Business Bureau as of this time, this New Era Life Insurance review also does not find any offerings of online New Era Life Insurance quotes.

Approaching its 100th anniversary in business, New Era Life Insurance Company writes basic life insurance and supplemental policies in its markets. Several companies operate under the New Era management banner across the country.

If you are ready to learn more about New Era Life Insurance Company and their various products and to see whether they are one of the best insurance companies, continue to read on (New Era Health Insurance reviews). Anytime during the review, you can enter your ZIP code into our FREE quote tool to compare life insurance rates from multiple insurance providers.

What is New Era Life Insurance?

The New Era website offers very little information regarding the company and its history in the United States. New Era was incorporated in 1924 and is a family of companies that includes New Era Life Insurance Company of the Midwest and Philadelphia American Life Insurance Company. Each company operates separately.

New Era’s corporate headquarters is in Houston, Texas. Independent agents sell life insurance policies across the U.S. New Era Health writes New Era Health plans, mainly supplemental health insurance, including Medicare Supplement, as well as final expense life insurance.

What types of insurance products are offered?

We have reviewed New Era’s Medicare products separately here, so this review will focus on their other offerings.

Life Insurance

New Era’s only life insurance product is a final expense plan called Platinum Series Whole Life that offers up to $25,000 in whole life insurance coverage. The plan is a simplified issue policy that requires no medical exam as part of the application process.

All three of the companies in the New Era group offer this coverage throughout different regions of the country.

Accident Insurance

The 24 Hour Accident plan on the New Era website is underwritten by Philadelphia American Life, part of their family of companies. The plan covers up to $4,000 in medical expenses for a single accident, as well as $300 a day for hospital stays. The plan also includes an accidental death benefit of up to $100,000, and the option to add disability coverage after an accident.

Critical Illness

New Era’s critical illness policy offers up to $50,000 in lump sum benefits to be used for any purpose upon diagnosis of a covered illness. These include cancer, heart attack, stroke, and more.

Philadelphia American Life Insurance Company also underwrites this plan.

Dental Insurance

New Era’s dental insurance is a PPO policy that offers access to a wide network of dental professionals across the country. The plan offers preventative service coverage as well as coverage for a wide range of treatments.

GAP Insurance

Also underwritten by Philadelphia American, GAP insurance is designed to pay some of the out-of-pocket costs of medical care. The plan pays deductibles, copays, and coinsurance amounts, items that would otherwise be the responsibility of the insured under major medical plans.

Health Indemnity Plans

New Era’s health indemnity plans allow the insured who meet New Era health insurance eligibility to select the health benefits they need most. The plans are designed to help keep New Era health insurance costs low by providing selected coverage.

Annuities

New Era offers a single premium deferred annuity to provide retirement income. It is the only annuity option they have listed.

Are New Era Life Insurance rates competitive?

New Era Life Insurance does not offer an online quoting option. Online quoting is not expected from a company that is dependent on independent insurance agents for health and life insurance policy sales. It is unusual for an insurer like New Era to provide quotes on their website; rather visitors are directed to call a toll-free line or an agent.

New Era Life Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

New Era Life Insurance provides limited information about its claims process on its website. While they do have a policyholder login area, it is unclear whether claims information is readily available online.

Typically, claims assistance may be available by calling their toll-free customer service line. However, it’s worth noting that the lack of easily accessible claims information on their website may inconvenience policyholders, especially in situations where beneficiaries may not have access to login credentials.

Average Claim Processing Time

New Era Life Insurance does not provide specific details about their average claim processing time on their website. Policyholders may need to contact the company directly for information regarding the typical time it takes to process a claim.

Customer Feedback on Claim Resolutions and Payouts

As of the time of this review, there is limited customer feedback available regarding New Era Life Insurance’s claim resolutions and payouts. The company does not have Better Business Bureau ratings or customer reviews readily accessible on its website.

This lack of customer feedback makes it challenging to assess the overall satisfaction of policyholders with the claims process.

New Era Life Digital and Technological Features

Mobile App Features and Functionality

New Era Life Insurance does not provide detailed information about a mobile app on its website. It is unclear whether they offer a dedicated mobile app for policyholders to manage their insurance accounts or file claims. Policyholders interested in mobile app features should contact the company directly for more information.

Online Account Management Capabilities

New Era Life Insurance does have a policyholder login area on its website, suggesting that it offers online account management capabilities. However, specific details about the features and functionality available through the online portal are not provided on their site.

Policyholders looking to manage their accounts online should log in or contact the company for more information.

Digital Tools and Resources

The website of New Era Life Insurance does not offer extensive information about the digital tools and resources available to policyholders. It is recommended that policyholders contact the company directly to inquire about any digital tools, resources, or online resources that may assist them in managing their insurance policies.

Are New Era Life Health Insurance reviews and ratings positive?

The only Better Business Bureau (BBB) file we were able to find for New Era was under the name of their subsidiary New Era Life Insurance Company of the Midwest. The file does not list a New Era insurance rating, New Era health insurance reviews or any New Era Medicare Supplement complaints about the company at the time of this review.

Philadelphia American Life also has a BBB file without a rating or complaint.

We were unable to find any consumer reviews of New Era on any of the usual sites. It is not unusual to find very little on a smaller, lesser-known insurance company, but the lack of any ratings or New Era Life Insurance company reviews is somewhat surprising. It also makes it difficult to determine the financial strength rating of a company.

What’s the bottom line?

The general lack of information in regards to the New Era Group Healthcare and Finance makes it hard to draw a conclusion. They offer a standard assortment of supplemental policies for this type of company, but without rates and details, we are unable to determine what sort of value the company provides.

Having read our New Era life insurance reviews, type your ZIP code into our free quote tool to find affordable New Era life insurance for you.