Old Surety Life Insurance Company Review & Complaints: Life Insurance (2024)

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About Old Surety Life Insurance Company

Old Surety Life Insurance Company (read our “Old Surety Life Insurance Company Review & Complaints: Medicare & Life Insurance” for more information) was founded in 1932 in Oklahoma City. Beyond that, the website offers little in the way of details regarding the company’s history. The “about” section of the website focuses on the company’s Christian values approach to business and its mission statement.

Old Surety sells products through independent agents across the country, and appears to operate in a very traditional manner; there is very little online information or assistance offered.

Although they are listed as a life insurance company, there is no evidence to support that the company sells any life insurance products at this time. Their focus appears to be on Medicare Supplement.

Old Surety Products

Old Surety’s website lists only Medicare Supplement insurance, which we have reviewed separately here. While that’s the only product with any specific information listed, the form‘s page has only one claims form, which points to a different product – dental, hearing, and vision.

The website does not offer information regarding dental, hearing, or vision plans they offer a claim form. This ultimately creates confusion regarding which products they actually do write.

The Old Surety Life Insurance Company sells four different Medicare supplemental plans. All Medicare plans sold by the Old Surety Life Insurance Company include:

• Medicare Part A coinsurance coverage for hospitalization between days 61 and 150
• 365 days of additional hospitalization coverage if you use up your regular Medicare coverage days
• Part B coinsurance, covering the portion of the Medicare-approved amount paid by participants (usually 20% of the approved amount)

It is possible that there are other products offered by Old Surety that are sold directly through agents and not mentioned on their very basic, limited website.

Rates

Old Surety does not provide rate information on their website, nor do they offer an online quoting option. As the type of company that operates in a very old-fashioned, traditional manner, this is not too surprising.

All rate quotes are provided via direct contact with a representative or agent.

Old Surety Life Insurance Company Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Old Surety Life Insurance Company provides multiple options for filing a claim, ensuring convenience for their policyholders. You can file a claim online through their website, making it a hassle-free process.

Additionally, they offer the option to file a claim over the phone, allowing you to speak directly with a representative for assistance. For those who prefer mobile solutions, the company offers a mobile app that simplifies the claims submission process, making it accessible from your smartphone or tablet.

Average Claim Processing Time

Old Surety Life Insurance Company is committed to efficient claim processing. While specific processing times may vary depending on the nature of the claim, they strive to handle claims promptly to provide policyholders with timely resolutions.

It’s advisable to contact the company directly or consult your policy documentation for information on the expected processing times for your specific claim.

Customer Feedback on Claim Resolutions and Payouts

The company has garnered positive feedback from customers regarding their claim resolutions and payouts. Many policyholders have described Old Surety Life Insurance Company as friendly and helpful throughout the claims process.

This positive sentiment is further supported by their A+ rating from the Better Business Bureau, reflecting their dedication to customer satisfaction. When considering insurance options, customer feedback on the claims experience is a valuable factor to consider.

Digital and Technological Features of Old Surety Life Insurance Company

Mobile App Features and Functionality

Old Surety Life Insurance Company offers a feature-rich mobile app designed to enhance your insurance experience. The app allows you to manage your policy, view important documents, and even file claims directly from your mobile device.

With user-friendly navigation and convenient features, the app simplifies the process of accessing your insurance information and staying connected with the company.

Online Account Management Capabilities

Policyholders can take advantage of robust online account management capabilities offered by Old Surety Life Insurance Company. Through their website, you can easily access your policy details, make premium payments, update personal information, and review important policy documents.

This online convenience streamlines your insurance management tasks and ensures you have quick access to essential information.

Digital Tools and Resources

In addition to their mobile app and online account management, Old Surety Life Insurance Company provides a range of digital tools and resources to empower their policyholders.

These resources may include educational materials, calculators, and informative articles to help you make informed insurance decisions. By leveraging these digital tools, you can gain a deeper understanding of your coverage options and make choices that align with your needs and budget.

Ratings and Consumer Reviews

For a company that offers very little information online, there is actually a surprising amount of rating and review content available. We usually find little to no consumer comment on companies like Old Surety, but we did find a number of reviews for this particular company.

The Better Business Bureau (BBB) gives Old Surety an A+ rating, and there have been no complaints on file in the past three years.

Elsewhere, we found a good number of mainly positive consumer reviews. Google has 21 reviews, four of which are very positive and describe the company as friendly and helpful.

The company’s Facebook page, in spite of the relative newness of the reviews function, has 17 reviews. The overall rating on Facebook is five stars, and again, the content of the reviews focuses on good customer service provided by Old Surety. The company also appears to take the time to respond to customer reviews on the website.

The Bottom Line

Old Surety will appeal to those who like a traditional approach to insurance and like to work with an agent, as well as to consumers seeking a faith-based company. There is some confusion in terms of what products they actually write, and it is likely they obtain most new business through agents rather than online searches, but they have a very good reputation. Those seeking a more modern approach and perhaps the lowest rates will want to be sure to shop around and compare their options before committing to Old Surety.