Can I track the progress of my car insurance claim with American Family?

Can you track the progress of your car insurance claim with American Family? The good news is American Family insurance reviews reveal five-out-of-five stars for American Family claims processing.

Many other national insurance companies have only three out of five stars for claims processing, so the high rating for American Family is significant.

Filing a Claim with American Family

How to file a car insurance claim describes the information needed to file an insurance claim for a car accident.

To start a claim, you will need:

• The date and time the accident occurred
• A brief description of what happened
• Photos of the damage done to your car, other involved vehicles, and the accident scene
• The insurance and contact information of all others involved

File a claim as soon as it is safe to do so, and you have the information needed. After you file your claim, the American Family claims representatives review it as quickly as possible.

The review process begins with an assessment of the damage. As your claim progresses, you will receive further communication if additional information is needed.

How to Track an American Family Car Insurance Claim Online

Track your American Family claim online using the My Account system or the MyAmFam mobile app to get the following information:

• Claims status
• Repair shop information if you use the American Family – Dreams Restored Program
• Claims representative(s) handling your claim

If you prefer, you can contact customer service by telephone or your agent, who can access all the information for you.

Read more: How long does it take for American Family to process a car insurance claim?

Tracking Your American Family Claim Status

To track the progress of your claim, check your My Account online or use the MyAmFam mobile app to find out if your claim is approved.

For car repairs, payment is usually made by American Family within 24-48 hours after you and your claims representative agree on the repairs. For a total loss or more complex accidents involving injuries, the amount of time it takes to receive your payment may be much longer.

Suppose your car gets repaired at one of the American Family-certified repair shops under the Dreams Restored Program. In that case, American Family pays the repair shop directly (up to the policy limits). You are only responsible for the deductible.

Your deductible is listed in your My Account policy information. General questions about car insurance deductibles are answered in our expert guide to car insurance deductibles.

Read more: How can I cancel my car insurance policy with American Family Insurance?

Reviewing American Family Car Insurance Claim Service

American Family gets a good ranking (862 out of 1,000) on the J.D. Power score for customer satisfaction about claims as reported by the best car insurance company for paying claims.

Tracking your claim using the My Account online system for American Family or the MyAmFam mobile app is easy. Claims information is available online 24/7.

One added convenience of using the MyAmFam app is that you can upload photos from your phone as evidence to support your claim. If you have any questions, you can talk to customer service, your agent, or the claims representative for your case.