K&K Insurance Review & Complaints: Sports & Recreation Insurance (2024)

Premiums
Claims
Feedback
Financial Strength

K&K Insurance is a specialty insurer to the customer in the recreation niche. It was founded in 1952 by Motorsport enthusiast Nord Krauskopf as a way to provide insurance to race car drivers. Since then, the Indiana company has expanded significantly to offer products in several recreational niches, including camps and fitness clubs.

K&K Insurance Group Inc. is a subsidiary of Aon, a multinational provider of risk management products. Headquartered in Fort Wayne, Indiana, K&K Insurance has around 200 employees and pays a commission to the independent agents who broker its policies. The company provides specialty insurance to a range of niches, specifically those with unique risks such as aquariums and zoos, outfitters and guides, martial arts facilities, or bowling and billiard centers.

What insurance products are offered?

K&K offers general liability insurance to a variety of small businesses and organizations in the sports and recreation niche. These include amateur sports teams and associations, dance halls, skating rinks, fitness clubs, camps, and outfitters. They also offer products such as professional liability insurance for fitness instructors.

In addition, K&K offers a few specialized products for liability coverage and medical insurance. One example is Motorsports Disability Income, which provides financial compensation to race car drivers who are disabled during a race.

The company also offers property and casualty insurance for certain types of venues, like amphitheaters, arenas, auditoriums, and convention centers. Some limited commercial auto insurance coverage is also available to certain specialty vehicles used for businesses within K&K’s niche.

Read more: Best Car Insurance for Disabled Drivers

Are there consumer complaints about the company?

K&K Insurance has been Better Business Bureau accredited since 2009. The company has an A+ rating on the BBB website. There are only five complaints listed in the past three years listed on the BBB site. Three of the complaints are concerns with the company’s products and services and two are with billing and collection.

With an overall rating of two out of five stars, Yelp lists just nine reviews. There are a couple of positive five-star reviews worth noting.

K&K Insurance Claims Process

Ease of Filing a Claim

K&K Insurance provides multiple channels for policyholders to file claims, ensuring convenience and accessibility. Policyholders can file claims online through the company’s website, over the phone, or by using mobile apps.

The online option allows users to submit claims by filling out the appropriate form on the K&K website, while phone support is available for those who prefer speaking with a representative. The inclusion of mobile apps further enhances the ease of filing claims, offering a modern and user-friendly approach.

Average Claim Processing Time

The efficiency of the claims process is a crucial factor for policyholders. K&K Insurance aims to provide timely claim resolutions. While the specific processing time may vary depending on the nature and complexity of the claim, policyholders can expect a reasonable and efficient handling of their claims.

Quick and accurate claim processing ensures that policyholders receive the support they need when it matters most.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable resource for assessing an insurance company’s performance. K&K Insurance maintains an A+ rating on the Better Business Bureau (BBB) website and has been accredited by BBB since 2009.

With only a limited number of complaints listed over the past three years, K&K demonstrates a commitment to addressing customer concerns promptly. This section explores consumer reviews, both positive and negative, to provide insights into policyholders’ experiences with claim resolutions and payouts.

Digital and Technological Features of K&K Insurance

Mobile App Features and Functionality

K&K Insurance offers a mobile app designed to streamline insurance-related tasks for policyholders. This section delves into the features and functionality of the mobile app, highlighting its user-friendly interface and how it simplifies tasks such as filing claims, accessing policy information, and managing accounts on the go.

The mobile app’s convenience and effectiveness in enhancing the overall customer experience are key focus points.

Online Account Management Capabilities

Online account management is a fundamental aspect of modern insurance services. K&K Insurance provides online account management tools that allow policyholders to access and manage their policies, view important documents, make payments, and update personal information.

This section explores the capabilities of the online account management system, emphasizing its user-friendly interface and the convenience it offers to policyholders.

Digital Tools and Resources

In today’s digital age, insurance companies often offer various digital tools and resources to assist policyholders in understanding their coverage and managing their insurance needs effectively.

K&K Insurance provides a range of digital resources, such as educational materials, policy guides, and interactive tools. This section highlights the digital resources available to policyholders and their value in helping customers make informed decisions about their insurance coverage.

What is the insurer’s financial strength rating?

What’s the bottom line?

K&K is a specialty insurance company that works inside very specific niches. Anyone looking for insurance from them is more than likely operating within a small window of possible licensed insurance producers. There is not a lot of information about a K&K insurance policy readily available, but there is nothing that stands out as overly negative in the limited information we were able to find.