A Abana Car Insurance Review & Complaints: Auto Insurance (2024)

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If you’re having trouble finding A Abana car insurance reviews, we have you covered. We’ll tell you how to get an A Abana quote and what kind of coverage A Abana auto insurance offers.

Before you read the A Abana auto insurance review below, take a minute to see how much you could save on your car insurance rates by entering your ZIP code right now.

About A Abana Car Insurance

A Abana Insurance was founded in 1975 and has 85 locations in five states. In spite of the fact that the website lists Illinois, Texas, Nevada, Arizona, and Indiana as coverage areas, with the vast majority of locations (50) in Illinois, the “Our Locations” page lists only Texas and Nevada.

The confusion is due to the fact that the company writes car insurance under different names in other states. Illinois Vehicle Insurance, although it does not use the A Abana name, has the same logo and has the same website content, and is clearly the same company. While it’s not unusual for companies to use different names for affiliates, it is uncommon to do so without making this fact clear to website visitors. It is rare to see a site that fails to clarify affiliations.

During our research, we were able to ascertain that A Abana is connected to American Access Casualty Company, as is Illinois Vehicle Insurance. American Access a provider of non-standard auto insurance and appears to be the parent company.

So, you can get A Abana auto insurance in Texas, and A Abana insurance in Reno, but in other states, it will likely be under a different name. The A Abana phone number is 888-449-0174 for customer service, and they will help you answer any questions.

As the A Abana name is only mainly in Texas, this review will focus on the Texas locations and policy offerings from the company. A Abana writes auto insurance in several parts of the state, with policies sold through independent agents.

A Abana Car Insurance Products

A Abana provides basic descriptions of the coverage options they offer on their website, although there is no specific information regarding their policies. A quick overview of the FAQ section of the site gives the impression that they cater to a non-standard, high-risk insurance market, which supports our research regarding parent company American Access Casualty.

Although the site does mention that insurance is available to anyone, regardless of driver license status or need for an SR-22, this sort of insurance is often the realm of non-standard insurers. A Abana appears to write standard insurance as well, but the tone of the website tends to read as marketing towards those who have had trouble getting coverage elsewhere.

The company’s policies include basic liability coverage to meet state minimums and beyond, as well as the options to add comprehensive coverage, collision coverage for a full coverage policy, A Abana roadside assistance, and rental reimbursement to the policy. There does not seem to be information on discounts.

A Abana Car Insurance Rates

Online quoting is available but requires that you enter a zip code. We tested sample zip codes from major cities in Texas, however, the site returned a message that coverage was not available in those areas. As a result, we were unable to source sample rates.

Since A Abana appears to appeal to the non-standard market, we would expect that their rates will not be competitive with major standard insurers.

A Abana Car Insurance Claims

A Abana claims can be filed via phone or by contacting the agent of record. The claims page indicates that claims are submitted to American Access Casualty Company. This appears to be the parent company of A Abana, as it shares the same address as the Illinois headquarters listed elsewhere. This is the only indication anywhere on the site of which company actually owns A Abana.

There is a Preferred Repair Network, and the company offers a link to a different website where the insured can follow the progress of a claim that is being handled by an in-network repair shop.

There is also an A Abana login on the website where you can access the A Abana customer portal to manage policies and claims.

Ratings and Consumer Reviews of A Abana Insurance

A Abana has a Better Business Bureau (BBB)  record for a location in Houston, Texas. The rating is a B-, with only one complaint on file in the past three years.

We were unable to locate any direct consumer reviews of this company. Given the confusing nature of its affiliation with other companies in five states, it is likely there are reviews under a different name elsewhere.

A Abana Car Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

A Abana Car Insurance offers multiple options for filing a claim. Customers can choose to file a claim either online, over the phone, or through mobile apps. This flexibility provides convenience for policyholders, allowing them to use the method that suits them best.

Average Claim Processing Time

The average claim processing time with A Abana Car Insurance may vary depending on the complexity of the claim. While the company aims to resolve claims as quickly as possible, specific processing times can be influenced by factors such as the nature of the claim and the availability of required documentation.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts with A Abana Car Insurance is essential for evaluating the company’s performance in this aspect. However, specific customer reviews and feedback regarding claim experiences were not readily available in the provided content.

Potential customers are encouraged to seek out customer reviews and testimonials to gauge the company’s claim handling reputation.

Digital and Technological Features of A Abana Car Insurance

Mobile App Features and Functionality

A Abana Car Insurance offers a mobile app to enhance the customer experience. While the content does not provide detailed information on the app’s features and functionality, policyholders can expect to access features such as policy management, claims filing, and potentially other digital tools for added convenience.

Online Account Management Capabilities

Policyholders can manage their insurance policies conveniently through A Abana Car Insurance’s online account management system. This likely includes features like policy viewing, payment processing, and document retrieval. However, specific capabilities are not detailed in the provided content.

Digital Tools and Resources

The content mentions A Abana Car Insurance’s commitment to providing digital tools and resources, but it does not specify the nature of these tools. Policyholders can anticipate access to online resources, potentially including educational materials, insurance calculators, and other tools aimed at helping them make informed decisions about their coverage.

Please note that for more comprehensive information on the digital and technological features, as well as customer feedback, it is advisable to visit A Abana Car Insurance’s official website and read reviews from current policyholders.

A Abana Car Insurance: The Bottom Line

A Abana Insurance offers minimal information and is not forward in regarding its affiliation with other companies. This creates an unclear picture of who they are and what they do. This is a company that drivers in a certain market may be referred to when they are unable to get coverage elsewhere but is unlikely to appear on any lists for the average insurance shopper.