Aegis Security Insurance Company Review & Complaints: Home & Health Insurance (2024)

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Aegis Security Insurance Company has a 40-year history in the insurance industry with a primary focus on niche markets. Aegis Insurance services include writing insurance coverage for mobile homes and low-value dwellings in rural areas, in addition to a few other specialties in the home insurance space.

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What is Aegis Insurance?

Aegis Security Insurance Company was founded in 1977 in Harrisburg, Pennsylvania with the goal of providing property & casualty insurance for underserved, difficult to place homes. They have since expanded across the country, and are licensed in all 50 states and the District of Columbia.

Aegis Security insurance company’s primary focus is insurance solutions for low-value homes such as mobile and manufactured homes, vacant dwellings, and other high-risk homes, generally located in rural areas. In addition to this niche market, Aegis also writes policies for travel trailers and motorcycles, supplemental health and accident insurance, and surety bonds.

In 2013, Aegis was purchased by K2 Insurance Services, a holding company based out of San Diego, CA, but their company headquarters remain in Harrisburg. Aegis products are sold by independent agencies across the country.

What Types of Insurance Products Are Offered?

Aegis’ main products are property and casualty insurance policies for hard-to-place risks. This generally means that they will cover homes that do not meet the standards of other insurance companies. They also write specialty policies in other areas, including motorcycles and travel trailers. Details on products can be found by visiting the Agents section of the website, as the section for policyholders is very limited. This indicates that the company anticipates more website visits by potential agents than potential customers.

Homeowners Insurance

All of Aegis’ Homeowners Insurance products are designed to protect homes that have had difficulty obtaining insurance coverage elsewhere. There are a variety of products for different home types.

Dwelling Fire

Aegis Dwelling Fire program is a home insurance policy designed for lower value, older, well-maintained homes. The maximum value of a home on this program is $300,000, and the focus is on homes ten years and older, although all ages can be covered. Occupancy under this program can be owner, seasonal, or rental.

As with most dwelling fire programs, the coverage is on a named peril basis, and the company offers a selection of perils depending on the home and the state in which it is located. Standard coverage is for the dwelling other structures, personal property, and liability. Loss of rent is available for rental homes.

Specialty Homeowners

The Specialty Homeowners program covers only owner-occupied and seasonal homes. As with the dwelling fire policy, the value limit is up to $300,000, and again the focus is on homes ten years and older, although all ages are accepted. This plan is designed for homes that may have had a loss in the past, or may have factors that disqualify it for a standard homeowners product.

As with the dwelling fire program, there are a variety of coverage options available. The plan appears to be a named perils policy, but a larger variety of perils are included. Personal property and liability coverage are also part of the package.

Manufactured Home

Aegis writes policies for mobile, modular, and manufactured homes, including in high-risk areas. Their policies are available for owner-occupied homes, rentals, seasonal homes (including park model and permanently located travel trailers), and even for tenants. Up to eight rental units can be covered on one policy. Home value can be up to $250,000, with a higher limit of $400,000 in California.

The plan offers a variety of coverage options, and is an open peril policy, with the exception of tenant coverage, which is named peril only. Replacement cost coverage is offered on models 15 years old and newer. Personal property and liability coverage are both included in the policy.

Unoccupied Dwelling Policies for vacant homes are offered with terms of 3, 6, or 12 months. These policies can be used for homes undergoing renovations, homes that are for sale, or homes held by a trust, as well as those vacant for other reasons. Coverage is offered for homes valued up to $300,000.

The vacant home policy is a named perils policy, and also includes coverage for premises liability.

Specialty Products

Under its specialty program, Aegis covers a variety of motorcycles and travel trailers.

Motorcycle insurance coverage, including liability, collision, and comprehensive, is offered in three forms:

• The Standard program, which covers touring bikes other than Harley-Davidson
• The Harley-Davidson program
• The Special Hazard program, which covers sport and unusual motorcycles

Aegis Trailblazer travel trailer insurance program covers a variety of trailer types with a comprehensive policy. Coverage is included for damage to the trailer itself for a variety of perils, as well as personal property coverage and vacation liability. This type of policy offers more coverage than an add-on policy with your auto insurance and is popular with full-time RVers.

Health Insurance

Aegis offers two types of specialty supplemental accident and health insurance plans. Neither is aimed at individuals.

The Blanket Accident Insurance Program is aimed at the needs of sports teams. This plan provides coverage for injuries to players, coaches, managers, cheerleaders, and other team members at scheduled games and practices. Coverage is also offered for special events.

The Supplemental Gap Group Medical Program is a plan for employers to help reduce group medical coverage costs.

Surety Bonds

Aegis writes surety bonds for a range of contractors, including:

• General contractors
• Subcontractors
• Heavy/highway
• Specialty contractors
• Small and emerging contractors

In addition to contractors, commercial surety bonds are also available for:

• License & permit
• Motor vehicle dealers
• Lottery
• Mortgage brokers
• Supply and service contracts

Bonds are available up to $5,644,000.

Does the Company Offer Competitive Rates?

It is not surprising to see that Aegis does not offer an online quoting option. As a specialty insurance company writing policies for hard-to-place risks, rate quotes are specialized and require a lot of specific information.

In the specialty insurance market, rates can vary greatly, so even with a quote it would be difficult to compare Aegis to other companies.

Can Claims Be Filed Online?

The Aegis website offers very little information for policyholders and is generally aimed at information for agents. The claims section of the website is similar, simply offering basics on submitting a claim without further information on the process. This makes reaching Aegis Security Insurance company to pay bills quick and easy.

Claims can be submitted online for all of Aegis’ products, using a simple claims form. This appears to be the company’s preferred method of accepting claims, as there is only a phone number listed for “emergency claims”, specifically for situations where a loss has rendered a home unavailable and it is after 5 pm Eastern time. This indicates that the claims line is only available after business hours, although it’s not made entirely clear.

There is a claims questions email address offered on the Contact Us section of the website, as well as Aegis’ home insurance phone number, which is (800) 233-2160.

Are the Ratings and Consumer Reviews Positive?

Aegis Security Insurance Company has a Better Business Bureau (BBB) rating of A+, and there has been a total of six customer service complaints in the past three years. Only one of those was closed in the past year. That is quite a low complaint volume for a company that covers the entire nation.

We found little in the way of customer opinion on this insurer, in spite of it being a relatively large company. This may be partially due to the fact that they serve such a difficult to insure market, where customers feel they have little choice or have received their coverage through brokers or agency partners and voiced their complaints there rather than on the Internet. These factors aside, the low level of complaints is in the company’s favor.

Aegis Security Insurance Company Claims Process

Ease of Filing a Claim

Aegis Security Insurance Company offers a straightforward process for filing claims, providing customers with multiple options. Whether you prefer online convenience, traditional phone calls, or mailing your claim, Aegis has you covered. This flexibility caters to different preferences and ensures that customers can initiate their claims in a way that suits them best.

Average Claim Processing Time

The efficiency of the claims process is a critical factor for insurance customers. While specific processing times may vary depending on the nature and complexity of the claim, Aegis Security Insurance Company is committed to promptly handling claims. For more accurate information on processing times, customers are encouraged to reach out to the company directly.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is invaluable when assessing an insurance company’s performance. Aegis Security Insurance Company maintains a strong reputation with an A+ rating from the Better Business Bureau. Additionally, the company’s low complaint volume is a positive indicator of customer satisfaction.

However, it’s essential to consider individual experiences, so potential customers should research and read reviews to gauge the overall satisfaction of policyholders.

Aegis Security Insurance Company Digital and Technological Features

Mobile App Features and Functionality

In today’s digital age, a mobile app can enhance the overall insurance experience. Aegis Security Insurance Company offers a mobile app designed to provide customers with convenient access to their policies and essential features. The app may include functionalities such as policy management, claims reporting, and easy communication with the insurer.

Online Account Management Capabilities

Online account management is a convenient way for policyholders to access and manage their insurance information. Aegis Security Insurance Company’s online platform likely offers comprehensive account management capabilities, allowing customers to view policies, make payments, and update personal details from the comfort of their computers or mobile devices.

Digital Tools and Resources

To assist customers in making informed decisions and staying informed about their insurance, Aegis Security Insurance Company likely provides various digital tools and resources. These resources may include educational materials, calculators, FAQs, and other digital assets aimed at improving policyholders’ insurance knowledge and experience.

As technology continues to shape the insurance industry, Aegis Security Insurance Company is committed to offering digital and technological features that empower their customers and streamline their insurance-related tasks.

What’s the Bottom Line?

Because they serve a specific niche market, Aegis Security Insurance Company may be one of few choices for customers whose homes fit the company’s specifications, therefore worth considering. It provides a broad spectrum of coverage options for homes that might otherwise be turned down, and appear to have a good reputation. Aegis is likely a company that obtains client referrals mainly through independent agents and broker sources, offering little in the way of appeal to potential clients through their very agent-focused website.

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