Allianz Life Insurance Review & Complaints: Life Insurance (2024)

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Although they are one of the biggest insurance companies in the world, Germany-based Allianz isn’t particularly well known in the United States. Compared to the big players whose brands are household names, Allianz is hardly on the radar; however, they rank as the third-largest insurance company in the world. In fact, they are the 21st largest public company in the world overall, according to Forbes 2017 rankings.Allianz Life Insurance Company of North America is a global company operating in many different countries. They have billions in assets and offer different products depending on the country. In the U.S., Allianz offers mainly life insurance and annuities, competing with companies like Prudential MetLife, both of which have the name and brand recognition that Allianz lacks.Allianz Life Insurance Company operates in all states with a focus on retirement planning. Like many of the best insurance companies , they have a separate company in New York. However, the main Allianz U.S. headquarters is in Minneapolis.Before we continue with our Allianz Life Insurance Co. review, take a moment to see how the cost of your insurance stacks up with other life insurance companies in your area.

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Is Allianz Life Insurance  Co a good insurance company?

The history of the company begins when Allianz was founded in Berlin in 1890, providing marine and accident insurance. Three years later, they expanded to London, and in 1904 opened operations in the United States. By the time the First World War began the company had moved into several other countries and were the largest marine insurer in Germany.

The company continued to expand into new markets over the following years, while also adding new products, including auto insurance in 1918. In spite of having their headquarters bombed during the Second World War, Allianz survived those difficult years and moved their operations to Munich after the war left Germany divided.

The decades following the war saw enormous growth and expansion, with offices established in multiple countries and acquisitions of a number of companies around the world, eventually bringing Allianz into the ranks of the world’s biggest players in the insurance game.

Allianz today operates in 70 countries and employs more than 140,000 people. The Insurance Information Institute ranks them as the third-largest insurance company in the world based on 2014 assets.

Allianz USA has focused its operations on the retirement planning market, providing life insurance and annuity products. These Allianz life insurance products are sold through agents and financial planners across the country. Allianz does not currently offer online quoting, nor do they sell products directly.

Allianz is also known for providing travel insurance products to Americans and in other nations across the globe through Allianz Global Assistance. You can read our review of the travel insurance company here; this review will focus on the life insurance company.

Allianz life insurance products are pretty focused – they aim at the market seeking to plan for retirement and leave a legacy for loved ones. You won’t see the kind of simple term life or final expenses planning products that other life insurance companies offer as budget plans for those who are seeking basic coverage at a low price.

What Products Does Allianz Offer?

Allianz writes an incredible array of products across the globe, but in North America, they are focused on retirement products and life insurance.

Life Insurance

The Allianz website lists only one type of life insurance product, and that’s fixed index life. This is a particular type of universal life insurance that includes an investment aspect with varied opportunities for growth. Investments are tied to a particular index that determines how the cash accumulation occurs.

Allianz offers two fixed index universal life insurance products, one for individuals and another for couples who want a survivorship policy option.

Read more: What is a survivorship life insurance policy?

Life Pro+

Allianz Life Pro+ Fixed Universal Life Insurance is the main life product for individuals. Like basic universal life, this policy has a death benefit that can be left to the beneficiary income-tax-free, as well as paying for final expenses and other costs left behind after death.

Like a standard universal life product, the Pro+ has a cash accumulation account, but as a fixed index policy the growth of that product is tied to an index that can be selected based on the financial needs of the policyholder.

The Pro+ product can be issued between the ages of 18-80, and there is also a juvenile class for issue between the ages of 0-17.

The minimum death benefit at issue is $100,000, with coverage available up to $65,000,000. The minimum monthly premium is $25.

The plan offers three death benefit options, which can be changed after the first year unless you want to choose the third option:

1. Level death benefit equal to the issued benefit amount.
2. Increasing death benefit that includes the issued amount along with the total of the cash accumulation account, which grows over time based on the options selected.
3. Return of Premium, which pays out the death benefit amount plus the total of all premiums paid during the policy period. This option must be selected at issue and can’t be chosen later.

Read more: Understanding Return of Premium Life Insurance

The policy offers several premium payment options, including monthly, quarterly, semi-annual, and annual.

There is also a Premium Deposit Fund rider that allows a single lump-sum premium payment from which the annual premiums will be withdrawn. There are 3-10 year premium deposit plans available.

Two accelerated death benefit riders are available: a Chronic Illness rider and a Terminal Illness rider. These allow the policyholder to receive benefits prior to death in a qualifying illness situation.

Read more:

• What is an accelerated death benefit rider?
• Can you get life insurance with a chronic illness?

The Pro+ policy has a number of fees associated with it:

• A 5% premium charge fee
• A monthly insurance cost charge that is based on the policyholder’s class (age, gender, health status)
• A monthly policy charge of $7.50
• A monthly expense charge, also based on the policy class

There is also a 10-year decreasing surrender charge.

As a fixed index universal policy, the Pro+ invests the cash accumulation into one of these four options:

• Barclays US Dynamic Balance Index
• A blended index comprised of Dow Jones, Barclays, EURO STOXX, and Russell 2000
• A blended index with a 2% annual floor
• S&P 500 Index

There are a number of riders that can be added to this policy:

• Inflation Protection
• Waiver of Specified Premium
• Enhanced Liquidity
• Enhanced Cash Value
• Additional Term
• Other Insured Term
• Long Term Care Accelerated Benefit
• Child Term
• Loan Protection

Life Pro+ Survivor

Life Pro+ Survivor is a similar policy but designed to protect two people under one policy. Like the individual plan, it is a fixed index universal life policy, but it pays out on the death of the second person listed on the policy and not the first. There is an optional First-to-Die rider that can be added to the policy to provide a death benefit when the first insured dies.

This policy allows the cash value, which accumulates in an account linked to an index just like the Pro+ above, to be accessed tax-free as needed.

Issue age for the Pro+ Survivor is between 30 and 80 years old. The minimum death benefit for this product is a little higher at $200,000, with the same maximum of $65,000,000. Death benefit options are the same as the individual policy.

This policy offers most of the same rider options as the individual. The policy is much the same as the individual version with a few changes made to accommodate covering two people.

Annuities

Allianz writes three types of annuities to provide income for retirement as well as provide a death benefit.

Fixed Index Annuities

These are designed to work in a similar manner to the life insurance policy we just discussed; only they are more aimed towards investment for supplemental income purposes and less towards providing a death benefit.

These annuities are tied to an index, which determines the level and rate of growth. They combine investment with the protection of an annuity by tying the growth to the index without actually putting the money into the market.

Allianz writes several different fixed index annuities, differing mainly based on the index and other investment details:

• Allianz 222
• Allianz 360
• Allianz 365i
• Essential Income 7
• Core Income 7
• Retirement Foundation ADV

Variable Annuities

These allow the investor to select where they’d like to see the money invested; these annuities do involve some risk and can result in losses. They also include greater growth potential than some other annuities.

Allianz has two variable annuity options: The Allianz Visions Variable Annuity and the Allianz Connections Variable Annuity. Both are designed to create growth for retirement income, but they have a few differences.

The Visions policy has a base contract option along with a bonus option, while Connections has just the base. Both have an initial payment of $10,000 minimum and a seven-year withdrawal schedule, although the details of that schedule vary.

Index Variable Annuities

Combining index fixed and variable annuities, the index fixed annuity allows a variety of options for growth including the use of indexes to increase the investment.

The Alliance Index Advantage is designed to provide both growth potential and protection for the investment. There are two index strategies as well as a variety of investment options. This annuity has a six-year withdrawal schedule.

Like the other plans, these can provide both a death benefit and tax-deferred retirement income.

Determining the right annuity for your needs – or even whether annuities are a good choice – requires a lot of research, and often the assistance of an expert. When choosing an expert, it’s best to go with a third-party that is not incentivized by selling a policy.

What About quoting and premiums?

Because Allianz doesn’t offer online quoting, we are unable to provide a sample rate. Furthermore, they write different insurance products than those we normally quote, so it wouldn’t be a fair comparison.

Normally, we test rates on term life insurance policies, a product not available from Allianz. Their life products are designed to meet a specific need, and it’s best to discuss with a financial advisor whether or not that type of policy will work for your particular situation.

We would not expect Allianz to offer the least expensive option available for life insurance. There are a few reasons for that. First of all, there’s the fact that they write only through agents or financial advisors, who take a commission from every sale, increasing the price. Second, they are not positioned as a budget or low-cost insurance company. They’re aimed at people who want permanent coverage along with an opportunity for investment and growth.

Read more: how do life insurance companies make money?

It is also fairly well-known in the independent financial advisor industry that these types of insurance policies come with hefty premiums. Those looking for simple term life coverage would be better served with a different company.

Claims Process at Allianz Life Insurance

Ease of Filing a Claim

Allianz Life Insurance offers a straightforward claims process, allowing policyholders to file claims conveniently through multiple channels. Customers can initiate claims online, over the phone, or by using the company’s mobile apps. This flexibility ensures that policyholders can choose the method that suits them best, making the claims process more accessible and convenient.

Average Claim Processing Time

When it comes to processing claims, Allianz aims for efficiency. The company strives to process claims within a reasonable timeframe, typically aiming for a 10-day turnaround. While claim processing times can vary based on individual circumstances, this commitment to a swift resolution is a positive aspect for policyholders seeking timely assistance.

Customer Feedback on Claim Resolutions and Payouts

Allianz Life Insurance has earned an A+ rating from the Better Business Bureau, a testament to its commitment to customer satisfaction. With a history of accreditation dating back to 1972, Allianz has a strong reputation for handling claims effectively and fairly.

While individual experiences may vary, the company’s low complaint volume suggests that many policyholders are satisfied with their claim resolutions and payouts.

Digital and Technological Features by Allianz Life Insurance

Mobile App Features and Functionality

Allianz offers a user-friendly mobile app that provides policyholders with easy access to their insurance information. The app’s features include the ability to view policy details, pay premiums, and even initiate claims. This convenient mobile tool empowers customers to manage their insurance needs on the go, enhancing the overall user experience.

Online Account Management Capabilities

Policyholders can also manage their accounts online through the Allianz website. The online portal allows users to access policy documents, update personal information, and make payments securely. This online account management system simplifies the administrative aspects of insurance, offering policyholders greater control over their policies.

Digital Tools and Resources

In addition to the mobile app and online account management, Allianz provides various digital tools and educational resources. These resources can help policyholders make informed decisions about their insurance coverage and financial planning. With access to informative content and calculators, Allianz supports its customers in achieving their financial goals.

What are Allianz Life Insurance Company ratings?

Allianz Life Insurance Company of North America has an A+ rating with the Better Business Bureau and has been accredited since 1972. There are only 27 complaints against the company in the past three years, 11 of which were closed in the past 12 months. That’s a very low number considering how large this company is.

Most life insurance and financial services companies of this sort do tend to have a low complaint volume, but this is particularly low given that Allianz is a huge company.

ConsumerAffairs.com has more complaints listed, with 66 ratings. Of the 66 ratings, 48 of them are rated as one out of five stars. There seems to be some confusion on the part of the reviewers, however, as multiple complaints regarding Allianz Global Services (the travel insurance part of Allianz) are mixed in with complaints regarding the annuities division. This tends to skew the numbers in terms of complaint volume; not all 66 complaints relate to Allianz Life Insurance of North America. (For more information, read our “Allianz Global Assistance Insurance Review & Complaints: Travel Insurance“)

The complaints that do focus on the annuities seem to focus on difficulty with claims, some of which can be attributed to policyholders who did not clearly understand the terms of their contract, although there are some complaints regarding poor customer service.

It doesn’t seem that the customer complaints were out of line in terms of not understanding the terms of the products. In 2012 Allianz faced a $10 million settlement in a multi-state lawsuit accusing the company of unfairly and deceptively representing the suitability of their annuity products to customers. The suit focused on “two-tier” annuities.

The suit resulted not only in a settlement but also in required corrective action by Allianz in 44 states in regards to how they represent these annuity products to potential customers. Allianz responded to the suit with an insistence that there was no wrongdoing, and agreed to make what they called “minor modifications” to their practices.

A lawsuit is always something that perks up interest and raises concerns, although suits of this nature aren’t always indicative of a major problem with the company.

What is important to note is that annuities overall tend to leave some investors unhappy with the results. As a general rule, financial experts don’t recommend annuities as the best choice for retirement income, and Allianz is no different. Annuities tend to have a lot of fees and not as much return on investment as most people would hope.

Failure to learn about the fees, charges, and penalties as well as the reality of the potential for growth can lead to some very disappointed customers.

With that aside, you get the sense that Allianz does generally appear to have a pretty solid reputation. The complaint volume is low, and the company holds a solid position in the market. In spite of the lawsuit, which points to a very particular and specific issue, there aren’t any major concerns regarding Allianz being a reputable company.

What’s the Bottom Line?

Allianz focuses all of its products on retirement planning, even their very specific type of life insurance. As a result, their products are going to appeal to an equally specific market. Those in search of traditional life insurance, especially term coverage, will need to look elsewhere, as Allianz doesn’t write that type of insurance.

Because of the heavy emphasis on investments and the investment choices that need to be made with these products, Allianz is best suited to those who are pretty savvy in terms of how these investment work, what they really want or need out of the products, and what they can expect in terms of return on investment. A good, trustworthy financial advisor is also your best bet when choosing products like those offered by Allianz.

Those who are looking to get the best price on a life insurance policy should consider another company, as Allianz is unlikely to fit into the budget shopper’s comparison list.

But if you’re in the market to combine a death benefit for your family with some form of investment and retirement income, Allianz is worth a look.

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