American Amicable Final Expense Insurance Review & Complaints: Life Insurance (2024)

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What is American Amicable Life Insurance?

American Amicable Life Insurance Company of Texas is part of a group of insurance companies focused on life insurance and supplemental insurance. The American-Amicable Group of Companies includes: American-Amicable Life Insurance Company of Texas; iA American Life Insurance Company; Occidental Life Insurance Company of North Carolina; Pioneer American Insurance Company; and Pioneer Security Life Insurance Company.

Final expense insurance is one of the whole life insurance products offered by American Amicable across the country.

What is the company history of American Amicable Life Insurance?

American Amicable Life Insurance Company traces its roots back to the creation of Amicable Life Insurance Company, better recognized as ALICO Managment Company, in 1910. Through multiple acquisitions and mergers, ALICO now operates as a group of companies out of the well-known building located in Waco, Texas.

Because ALICO operates one website for all of its group of companies, it can be difficult to tell which products are underwritten by which company. American Amicable focuses on selling simple, straightforward insurance policies through local independent agents across the U.S.

In addition to final expense policies, they list simplified term life insurance, universal life insurance, and modified life insurance products on the website.

As far as market share is considered, the company ranks similarly to many typical life insurance companies.

What is American Amicable final expense product?

The final expense product offers a death benefit that is aimed at paying funeral and related expenses.

This plan can be issued from birth up to age 85 and is a basic whole life policy. The death benefit amount varies based on the health history of the applicant – the website does not state the highest issue amount available. Most final expense plans have a relatively low death benefit amount since they are meant to pay a specific expense, and those taking out this type of coverage are usually seeking an affordable option.

Medical exams are not required to apply for coverage, which makes it a simplified issue policy, and rates will stay the same for the duration of the policy.

American Amicable offers accelerated benefits riders for critical illness and confined care. The plan, as a whole life policy, includes a cash accumulation account that can be borrowed against, surrendered, or made a part of the death benefit.

Read more: What is a simplified issue life insurance policy?

Are American Amicable life insurance rates reasonable?

American Amicable only provides rate quotes through agents and does not offer online quoting. While we see this a lot with this type of company and this particular type of product line, in this day and age we would prefer to see at least a basic online quote system.

American Amicable sells only through agents, and so they prefer to get contact information in order to have an agent be able to contact prospective clients and sell the products. This tends to result in solicitation which can put some people off and is frustrating to those that are looking to gather some rate quotes without pressure.

American Amicable Final Expense Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

American Amicable Final Expense Insurance offers multiple options for filing a claim. Policyholders can initiate the claims process through various channels, including a toll-free phone number, mail, or fax.

While specific details about the accessibility of the claims line around the clock are not provided, it’s worth noting that life insurance claims typically do not require immediate attention like other insurance types. American Amicable’s business hours for Policy Owner Services are listed as Monday through Friday, from 8:00 a.m. to 4:45 p.m. Central time.

It’s reasonable to assume that these hours may also apply to claim filing. Additionally, the company offers downloadable claims forms on its website, allowing policyholders to complete the necessary paperwork and submit it along with required documentation.

Average Claim Processing Time

American Amicable does not specify the average claim processing time on its website. To get precise information on claim processing times, policyholders should reach out to the company’s customer service or their appointed agent. The speed at which a claim is processed can depend on various factors, including the complexity of the claim and the documentation provided.

Customer Feedback on Claim Resolutions and Payouts

American Amicable enjoys a favorable reputation when it comes to claim resolutions and payouts. The company has been accredited by the Better Business Bureau (BBB) since 2011 and holds an A+ rating, which is indicative of its commitment to resolving customer issues promptly and fairly.

With only 16 customer complaints filed in the past three years, American Amicable maintains a relatively low complaint volume. Furthermore, the company has an overall positive rating of 2.2 stars on Google, with most reviews reflecting satisfactory experiences.

However, it’s essential for policyholders to review their specific policy terms and conditions and reach out to their agent or the company directly for any claim-related queries.

Digital and Technological Features of American Amicable Final Expense

Mobile App Features and Functionality

American Amicable Final Expense Insurance does not offer specific details about a mobile app on its website. However, it’s increasingly common for insurance companies to provide mobile apps for policy management and access to important information.

Policyholders interested in mobile app features and functionality should inquire with American Amicable or their appointed agent for the availability and capabilities of such an app.

Online Account Management Capabilities

The company’s website does not mention online account management capabilities or the existence of an online customer portal. Online account management tools are valuable for policyholders who prefer to access policy information, pay premiums, and make updates conveniently through a secure online platform.

Policyholders are advised to contact American Amicable directly or consult their agent to confirm the availability of online account management options.

Digital Tools and Resources

While American Amicable’s website offers comprehensive information about its insurance products, there is no specific mention of digital tools or resources for policyholders. Digital tools could include educational resources, calculators, or online policy access. To explore available digital tools and resources, policyholders should reach out to American Amicable or their designated agent for detailed information.

Are American Amicable life insurance ratings and consumer reviews positive?

American Amicable has been accredited with the Better Business Bureau (BBB) since 2011, and they have an A+ rating. There are 16 customer complaints on file in the past three years. There is only one negative review on the BBB file, which is about a billing issue. This shows that American Amicable Life Insurance is a reliable insurance company.

The company has an overall 2.2-star rating on Google. The complaints are not particularly detailed, but appear to be about denied claims as well as some bait-and-switch complaints. There is a total of 14 reviews here. To give you an idea of their future, American Amicable’s AM Best rating is an A for financial strength.

Overall, the complaint volume is low for this company, and we did not see any red flags.

What’s the bottom line?

American Amicable has been around for a long time but is one of those companies for which there is not a whole lot of detailed information available. They are the type of company most people run into through agent solicitation and are not likely to be on the list of the online insurance shopper. We were unable to find anything of concern with their final expense plans or reputation, but recommend speaking with a trusted agent before you buy from this company.