American Family KnowYourDrive: Complete Guide & Review (2024)

You’re here to learn about American Family KnowYourDrive and the services that it offers. Is this usage-based car insurance program worth enrolling in? Learn how this tool could really improve your driving habits and keep your car insurance rates low. Auto insurance discounts can be applied for many different reasons, and a lot of insurers will provide a discount for using your smart devices to check on your auto policies.

Read our American Family insurance review to learn more about the company and ways to save on car insurance coverage.

Ready to find affordable usage-based car insurance rates? Compare multiple insurance quotes before you buy American Family car insurance to get the best rates. Start comparing your options now with our free online comparison tool below.

Is American Family KnowYourDrive worth it?

Your driving habits will determine whether or not American Family KnowYourDrive is worth it. If you’re concerned about your driving record, you can always prove that you’re willing to be a better driver by signing up for defensive driving courses and utilizing safe habits while driving. Drivers without accidents on their record will have access to lower rates immediately, but there is still a chance for all others to end up with the same car insurance discounts in the future.

KnowYourDrive is American Family’s usage-based car insurance program that offers up to 20% in discounts based on how safe a driver you are. A $1,000 car insurance bill could be $800 instead if you’re a safe driver.

If you enroll in KnowYourDrive today, you save 10% right away. Plus, your rates will not go up if your driving behavior doesn’t earn you a discount.

Your current discount calculation is displayed front and center within the app. You’ll know what discount you earned when your policy is up for renewal.

Have you reviewed your collision vs. comprehensive coverage options recently? Make sure your car insurance policy still fits your needs before you renew your policy. Understanding the types of car insurance coverage is a great start.

How do I sign up for American Family KnowYourDrive?

Follow this simple process to sign up for KnowYourDrive:

1. Contact your American Family insurance agent to enroll in KnowYourDrive.
2. Download the KnowYourDrive app within the first 28 days of your invitation.

You do need to have an American Family insurance policy to enroll in KnowYourDrive, but not all drivers on the policy need to use KnowYourDrive to receive the benefits.

How do I use the American Family app?

When you use the KnowYourDrive app, you’ll get a detailed review of your driving habits and access to tools that’ll help you drive better and keep your rates down.

The American Family insurance telematics uses cutting-edge technology to identify driving and behavior to determine if you’re driving, riding along, or using some other method of transportation.

The app tracks your driving habits so that American Family car insurance can determine the discount on your policy. It tracks information such as:

• how frequently your car starts and stops abruptly;
• how often you accelerate quickly while driving or after a stop, and;
• how much time you spend driving at high speeds.

An interactive map in KnowYourDrive breaks down how often you display risky behavior for each drive. This helps you review your areas of improvement.

It’s important to practice and improve safe driving habits. According to the World Health Organization, distracted drivers are four times more likely to cause an accident if they are using their phones while driving. Finding the best car insurance companies for high-risk drivers is also important if you are someone who has a poor driving record from distracted driving.

Why is my KnowYourDrive app not working properly?

If your Know Your Drive app isn’t working, it could be due to the following common issues:

Do you have the app installed on your phone?

The app tracks your driving behaviors. Downloading the app is not enough to receive discounts.

Do you have permissions set properly?

Your trips won’t be recorded if the app doesn’t know where you are or when you’re moving.

Is your phone operating system offloading or putting the app to sleep?

Certain settings can automatically turn off KnowYourDrive when the app is running in the background. The app must be on to track your trip.

Are you logged out of KnowYourDrive?

Make sure you’re logged in so the app can help you track your driving habits.

Is your phone number incorrect or changed?

Head to the American Family insurance login to update your phone number under My Account. Your local agent will also be able to update your account information if you prefer to call.

If you’re still experiencing issues, contact the KnowYourDrive Support Center at 1-800-692-6326 ext. 79510

Before you try American Family KnowYourDrive, compare your top choice of car insurance companies with our comparison tool to get the best rates. Enter your ZIP code below to get started.

Navigating the American Family KnowYourDrive Claims Process

Ease of Filing a Claim

American Family KnowYourDrive offers an efficient and user-friendly claims process that caters to modern policyholders. Customers have the convenience of filing their claims through multiple channels, including online, over the phone, and via mobile apps. This flexibility ensures that policyholders can choose the method that best suits their preferences and needs.

Average Claim Processing Time

One of the key factors that determine the effectiveness of an insurance company is the speed at which they process claims. American Family KnowYourDrive strives to provide prompt service to its customers. The average claim processing time is a crucial aspect of this evaluation, as it reflects how quickly policyholders can expect to receive the support and payouts they require.

Customer Feedback on Claim Resolutions and Payouts

To gauge the overall satisfaction of American Family KnowYourDrive customers, it is essential to consider their feedback on claim resolutions and payouts. The experiences of policyholders in these critical moments can greatly influence their perception of the company. Positive feedback indicates that the insurer is reliable and responsive during times of need.

Exploring the American Family KnowYourDrive Digital and Technological Features

Mobile App Features and Functionality

American Family KnowYourDrive offers a feature-rich mobile app that enhances the overall insurance experience. This section will explore the various features and functionalities available on the app, such as monitoring driving habits, accessing policy information, and receiving real-time feedback. The mobile app plays a vital role in keeping policyholders informed and engaged.

Online Account Management Capabilities

The ability to manage insurance policies conveniently online is a significant advantage for modern consumers. American Family KnowYourDrive provides online account management capabilities that empower policyholders to take control of their insurance needs.

This section will delve into the features available through the online portal, making it clear how customers can make the most of these resources.

Digital Tools and Resources

In today’s digital age, having access to valuable tools and resources can make a significant difference in an insurance provider’s appeal.

American Family KnowYourDrive offers a range of digital tools and resources designed to assist policyholders in improving their driving habits, understanding their coverage, and making informed decisions. This section will highlight these digital assets and their benefits.