American Republic Insurance Company Review & Complaints: Health & Life Insurance (2024)

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Founded just before the Great Depression, American Republic Insurance Company weathered the stock market crash and went on to grow. The Iowa based insurer offers mainly supplemental health insurance and life insurance products.

If you’re looking for a health or life insurance policy, you’ll be spending a period of time looking over your options in order to find the best company within your expense parameters. Making sure that you compare prices and learn more about the companies will ensure you end up with affordable annual rates, as well as an insurance provider that will take care of you.

If you need help looking at policies, try our online, free tool.

About American Republic Insurance Company

American Republic was founded in 1929 in Des Moines, Iowa, just a few months before the stock market crash, and survived using the founder’s personal funds. Growing slowly initially, the company began expanding into other states in 1945, starting with Minnesota. By the 70s, the company was big enough to have a big name celebrity – Jack Benny – as its spokesperson.

A series of changes in mergers took place in the 2000s. American Republic Insurance Company, then a subsidiary of American Republic Mutual Holding Company, was joined by World Insurance Company of Omaha, Nebraska. The holding company changed its name to American Enterprise Mutual Holding Company in 2004, but American Republic continues to operate under its original name.

Today the company is still headquartered in Des Moines. They are licensed in all states and the District of Columbia, with the exception of New York. Their products, however, are only offered in 33 states, and product offerings vary from state to state. In some states, coverage is offered through a subsidiary, American Republic Insurance Corp. Policies are sold by independent agents.

American Republic Products

Since American Republic product offerings vary from state to state, we chose their home state of Iowa for the purpose of this review. In Iowa, American Republic offers two general supplemental plans for individuals, as well as Medicare Supplement Insurance. A quick look at several other states reveals that the offerings are generally similar elsewhere.

Care Assist Short-Term Convalescent Care

This product offers coverage for short term nursing care either at home or in a facility. The plan provides cash benefits to pay for costs that are not covered under health insurance or another short-term disability plan. It appears, based on the short description, to be a supplement for both main health insurance and other supplemental plans, such as disability insurance.

Express Pay Life

This whole life insurance plan is designed to be a funeral and final expenses policy. It is a simplified plan offering cash benefits that can be used for any purpose but is generally aimed at paying for funeral costs. Although the website does not offer a statement regarding the requirement for a medical exam, the general description appears to be that of a quick-issue life policy without an exam required.

Medicare Supplement

In Iowa, American Republic offers the standardized letter-coded plans that are designed to pay for expenses not covered under Medicare. While the website strongly pushes Plan F – the most comprehensive and also most expensive plan – it does state other options are available.

There are a total of 11 lettered plans, but not all insurance companies offer all of them. American Republic does not state which plans they write aside from Plan F, however, all companies in the Medicare Supplement market are required to write Plan A. This is the most basic and usually most affordable option. It is likely that American Republic has a few more offerings in between A and F.

American Republic Rates

Given the nature of the company and the products, it is not surprising that American Republic does not offer online quoting. They do have an online form that can be used to request a quote.

Other options include calling a toll-free number or searching for an agent in your local area. In all of these cases, potential customers can expect that contact with the company will lead to solicitation, either by phone or by mail.

Rates are not offered for Medicare Supplement although other similar companies frequently do have a base chart for the cost of the plan. As a result, we are unable to offer a comparison to similar companies.

Claims Process at American Republic Insurance Company

Ease of Filing a Claim

American Republic Insurance Company offers a straightforward process for filing claims, providing multiple options to cater to their policyholders’ convenience.

Policyholders can choose to file a claim through various channels, including online submissions, over-the-phone claims, or by utilizing dedicated mobile apps. This flexibility ensures that policyholders can opt for the method that suits them best.

Average Claim Processing Time

The average claim processing time with American Republic Insurance Company can vary depending on the specific type of insurance and the complexity of the claim.

While precise processing times are not readily available, policyholders are encouraged to reach out to the company directly or refer to their policy documents for more detailed information regarding claim processing timelines.

Customer Feedback on Claim Resolutions and Payouts

To gauge the efficiency and effectiveness of the claims process, it’s essential to consider customer feedback on claim resolutions and payouts. Real-life experiences shared by policyholders can provide valuable insights into how American Republic Insurance Company handles claims.

By reviewing customer reviews and testimonials, potential policyholders can gain a better understanding of the company’s track record in resolving claims to the satisfaction of its customers.

Digital and Technological Features by American Republic Insurance Company

Mobile App Features and Functionality

American Republic Insurance Company has embraced digitalization by offering a dedicated mobile app equipped with a range of features and functionalities. Policyholders can enjoy the convenience of managing their insurance policies on the go.

The mobile app provides access to policy details, claim tracking, digital ID cards, bill payment options, and easy access to essential documents. These features enhance the overall customer experience, making it easier for policyholders to stay connected with their insurance provider.

Online Account Management Capabilities

For policyholders who prefer the convenience of online account management, American Republic Insurance Company offers a comprehensive online portal. This platform empowers policyholders to take control of their insurance accounts by providing features such as policy information updates, payment status checks, and the ability to access important documents.

With online account management capabilities, policyholders can efficiently manage their policies from the comfort of their homes.

Digital Tools and Resources

American Republic Insurance Company further enriches the customer experience by offering a range of digital tools and resources.

These tools may include insurance calculators to estimate coverage needs, educational materials to enhance policyholders’ understanding of insurance products, frequently asked questions (FAQs), and informative guides. These digital resources are designed to equip policyholders with the knowledge and tools they need to make informed decisions about their insurance coverage.

Ratings and Consumer Reviews

Although the website indicates that American Republic is still headquartered in Des Moines, we were unable to find a Better Business Bureau (BBB) record for Des Moines. There are a number of locations listed on the BBB, many of which have an A+ rating.

There are 33 reviews on American Republic on Consumer Affairs that are mostly negative. Of the few that left a star rating, one is a five star while the rest are one or two stars. Most of the complaints involved claims that were denied or difficulty getting the company to pay benefits. A number of complaints state that rates increase frequently. There are a few positive reviews scattered among the negative ones. Overall, the complaint volume and concerns are consistent with what we see from similar companies.

The Bottom Line

American Republic is focused on a very specific type of policy and is the kind of company that likely gets the majority of its business through agent referrals. Without rate quotes or much specific information on the products, it is difficult to form a solid conclusion. Many insurance shoppers will prefer to go with a name they know, particularly if shopping on their own and not with an agent.

Don’t forget about our comparison tool, which will help you to compare quotes from various companies.