Avatar Insurance Review & Complaints: Home Insurance (2024)
Avatar insurance is a fairly new company in the Florida home insurance market. Avatar covers a variety of home types. In addition to individual coverage, Avatar also provides commercial building products.
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Justin Wright
Licensed Insurance Agent
Justin Wright has been a licensed insurance broker for over 9 years. After graduating from Southeastern Seminary with a Masters in Philosophy, Justin started his career as a professor, teaching Philosophy and Ethics. Later, Justin obtained both his Property & Casualty license and his Life and Health license and began working for State Farm and Allstate. In 2020, Justin began working as an i...
Licensed Insurance Agent
UPDATED: Nov 27, 2023
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Nov 27, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
One of the many recent entrants into the Florida home insurance market, Avatar Property & Casualty Insurance Co. covers a variety of home types. In addition to individual coverage, Avatar also provides comprehensive insurance coverage for commercial building products.
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What is Avatar Insurance?
Entering the struggling homeowner’s insurance market in 2008, Avatar was one of several new property & casualty insurers to spring up in Florida during the late 2000s. The company was one of many who participated in the large takeout process by Citizens Property Insurance Corporation, the state-run property insurer for Floridians who had difficulty finding policies in the private market. This takeout involved thousands of Citizens policyholders receiving an offer to accept a new policy from the company.
In addition to the takeout policies, the insurer has been writing new business since its inception. Steady growth over nearly a decade has led the company to a position in the market with assets approximating $50 million. In March of 2017, Avatar reached a deal to acquire Elements Property Insurance Holdings, expanding their market to a larger area.
Headquartered in Tampa, Avatar sells homeowners and commercial property insurance through a network of independent agents across the state.
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What insurance products are offered?
Avatar Property & Casualty Insurance Company focuses on the needs of Florida property owners but also writes policies for some types of commercial buildings.
Personal Home Insurance
Avatar writes three types of homeowners insurance policies, covering standard homeowner’s condominium owners, and manufactured homes. The website offers little in the way of details on the policies but lists a brief explanation of what each portion of the standard form homeowner’s policy covers. Coverage includes replacement cost for the home itself, coverage for other structures on the premises, and personal property. The policy also includes personal liability coverage. Several premium credits (discounts) are listed, including having an alarm on the premises and a discount for homeowners over the age of 55.
Condominium policies cover the portion of the structure for which the homeowner is responsible, as well as personal property and liability. Condo insurance policies are designed to provide for areas not covered by the condo association’s policy, which generally covers the outer structure and any common areas.
Two policies forms are offered for mobile or manufactured homes:
- The Mobile Home Owners Policy is similar to a standard homeowner’s policy. It covers the replacement cost for the structure. Personal property is covered with the option to upgrade to replacement cost, and personal liability is also included.
- The Mobile Home Dwelling is a more limited named perils policy. It restricts coverage to the specific perils named in the policy. The structure is covered at replacement cost, and this same personal property option is available. This type of policy is frequently offered on properties that do not meet the requirements for the Mobile Home Owners program.
Commercial Insurance
Avatar writes both Commercial Residential and Non-Residential policies, but not much detail is offered.
Commercial Residential is available for condominium associations as well as for apartment buildings. These policies are designed to protect the structure as well as provide for liability for the building’s owner.
Commercial Non-Residential policies are for what the website describes as “light occupancy” buildings. The company specializes in hotels and medical offices according to the brief description.
Are the company’s rates affordable?
Online quoting is available on the website but requires a physical address for the building to proceed. Due to the specific nature of homeowner’s insurance, we are unable to conduct a rate comparison for this company or estimate an average premium.
Although the Florida Office of Insurance Regulation does offer a helpful rate comparison tool, we were unable to locate Avatar on the list of companies.
The option to obtain a quick quote online is a helpful tool for insurance shoppers but provides only a basic number. It’s important to note that when obtaining quotes for this type of policy, any number of details can affect the final premium. It’s a good idea to pursue a more detailed quote before making an insurance purchase decision.
Are Avatar Insurance claims processed quickly?
Ease of Filing a Claim (online, over the phone, mobile apps)
Avatar Insurance offers multiple options for filing a claim, making it convenient for policyholders. You can file a claim through their website, over the phone, or via mobile apps, ensuring that you can report a claim in the way that suits you best.
Average Claim Processing Time
While Avatar Insurance promises to respond to claims within 24 hours and resolve them quickly, there is no specific information available about the average claim processing time. It’s advisable to contact their claims department for more details on the processing time for your specific claim.
Customer Feedback on Claim Resolutions and Payouts
Customer feedback on claim resolutions and payouts is mixed. Some customers have reported satisfaction with the claims process, citing prompt responses and fair payouts.
However, others have expressed dissatisfaction with slow claims processing and communication issues. It’s essential to consider both positive and negative feedback when assessing the company’s claim resolution performance.
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Avatar Insurance Digital and Technological Features
Mobile App Features and Functionality
Avatar Insurance offers a mobile app that provides policyholders with convenient access to their insurance information. The app likely includes features such as policy management, claims tracking, and contact information for customer support. To get a comprehensive overview of the app’s features and functionality, it’s recommended to download and explore the app.
Online Account Management Capabilities
Policyholders can manage their insurance policies through Avatar Insurance’s online portal. This portal likely allows customers to view and update policy details, make payments, and access important documents. Online account management capabilities provide flexibility and convenience for policyholders.
Digital Tools and Resources
Avatar Insurance provides digital tools and resources on their website to assist policyholders. These tools may include educational resources, FAQs, and information on disaster preparedness. The availability of such resources can be valuable for customers seeking information and guidance related to their insurance coverage.
Does the company have positive ratings and consumer reviews?
Avatar Insurance currently carries an F rating with the Better Business Bureau (BBB) ratings agency. The site states the reason for the poor rating is due to the company’s failure to respond to five complaints, and four complaints that were left unresolved with no responses. There are currently 11 negative reviews on the BBB website and 27 complaints that have been filed in the last three years – 23 of which were closed in the last 12 months. The nature of complaint type in 24 cases listed concerns and problems with their product/service.
The Florida Department of Financial Services offers a complaints database for insurance companies. The most recent data for the company is for the fourth quarter of 2016 when the company had a total of three complaints filed. That’s one complaint for every 6,559 policies in force.
Yelp has an overall 1-star rating for the company based on four negative customer reviews. The content of these customer reviews is poor customer service and long wait times for an adjuster or callback from the company.
What’s the Bottom Line
Avatar Insurance appears to have a good reputation and has grown steadily in the 9 years since it was founded, though the company’s BBB rating and customer service complaints do raise a bit of concern in terms of their responsiveness to customer complaints. They are well worth putting on the list for Florida homeowners in search of insurance, and their online quoting system makes it easy to get a general idea of how they will stack up to other insurers. While small companies don’t often compete premium-wise with the big ones, that’s not always the case in Florida’s changing market, so a company like this is worth a closer look.
We hope you found this Avatar Property and Casualty Insurance review helpful.
To find affordable rates on commercial building insurance or a standard homeowners insurance policy near you, use the box below to find affordable insurance quotes near you.
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Frequently Asked Questions
What is Avatar Insurance?
Avatar Insurance is an independent insurance agency that offers home insurance policies to residents of Florida.
What types of home insurance does Avatar Insurance offer?
Avatar Insurance offers a range of home insurance policies, including coverage for single-family homes, condos, and mobile homes.
What does Avatar Insurance’s home insurance policy cover?
Avatar Insurance’s home insurance policy typically covers damage to your home and personal property caused by covered events, such as fire, theft, or storm damage. It may also provide liability coverage if someone is injured on your property.
How can I get a quote for home insurance from Avatar Insurance?
You can get a quote for home insurance from Avatar Insurance by filling out a form on their website or by calling their customer service team.
How much does home insurance from Avatar Insurance cost?
The cost of home insurance from Avatar Insurance will vary based on factors such as your location, the age of your home, and the coverage options you choose.
How do I file a claim with Avatar Insurance?
To file a claim with Avatar Insurance, you can call their claims department or fill out a claim form on their website. Be sure to have your policy number and details of the incident ready when you file a claim.
What are some common complaints about Avatar Insurance?
Some common complaints about Avatar Insurance include slow claims processing, poor customer service, and unexpected policy cancellations.
How can I file a complaint about Avatar Insurance?
If you have a complaint about Avatar Insurance, you can contact their customer service team or file a complaint with the Florida Office of Insurance Regulation.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
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Justin Wright
Licensed Insurance Agent
Justin Wright has been a licensed insurance broker for over 9 years. After graduating from Southeastern Seminary with a Masters in Philosophy, Justin started his career as a professor, teaching Philosophy and Ethics. Later, Justin obtained both his Property & Casualty license and his Life and Health license and began working for State Farm and Allstate. In 2020, Justin began working as an i...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.