Boston Mutual Life Insurance Review & Complaints: Life Insurance (2024)
Boston Mutual has three permanent life insurance products: Infinite Life, Legacy Life Select, and Legacy Life Express. The benefits can range from a minimum of $2,500 up to $250,000 and issue ages range from 0-80.
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Eric Stauffer
Founder & Former Insurance Agent
Eric Stauffer is an insurance agent and banker-turned-consumer advocate. His priority is educating individuals and families about the different types of insurance coverage. He is passionate about helping consumers find the best coverage for their budgets and personal needs. In addition to founding Expert Insurance Reviews, Eric is the CEO of C Street Media, a full-service marketing firm and the...
Founder & Former Insurance Agent
UPDATED: Feb 13, 2024
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Feb 13, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
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About Boston Mutual
Boston Mutual Life Association was founded on August 18, 1891, in the same building where Benjamin Franklin was born. The company remained a Boston-based institution until 1974, when they moved their offices to the suburb of Canton, MA.
Originally founded as a mutual life insurance company for solutions for individuals, Boston Mutual began offering group products in 1956. They have expanded nationwide and offer products in every state, including New York through the Life Insurance Company of Boston & New York. Some products are offered through a subsidiary, BML Insurance Agency, which partners with other insurers to provide an expanded product list.
Boston Mutual is a national provider with products that are sold through agents and brokers and include a range of supplemental employer-sponsored benefits such as disability and accident insurance.
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Boston Mutual Products
Boston Mutual Life Insurance Company focuses mainly on permanent life insurance, although they offer some other life insurance solutions through a partnership with other companies. Their group benefits include a wide range of options such as critical illness, disability, and accident coverage options, but these are not offered as individual products, except in some cases as riders.
Life Insurance
Boston Mutual Life Insurance Company has three permanent life insurance products.
Infinite Life is offered with an issue age of 15 days to 80 years old. The benefit can range from a minimum of $2,500 up to $250,000, and individuals under the age of 50 can get up to $100,000 in coverage without a medical exam. This policy has a cash accumulation account and the option of a Premium Deposit Fund that can be used towards future premiums if needed. This policy also pays annual dividends that can be used towards premiums, cash accumulation, or increased coverage.
Legacy Life Select is a plan offered to Federal, State, and Municipal employees, their spouses and dependents. It also has a $250,000 maximum benefit and a cash accumulation account. Issue age is 0 to 80 years old and it is a simplified issue policy, meaning there is no need for a medical exam.
Legacy Life Express is similar to the Select plan but is offered to all applicants. Like the Select, issue age is 0 to 80 years old, and the plan is a simplified issue policy with coverage up to $250,000.
Boston Mutual also offers several riders that can be added to their life insurance policies. This includes Waiver of Premium, Accidental Death Benefit, Accelerated Benefit, and a Children’s Insurance Agreement that provides up to $40,000 in convertible coverage for a child up to age 25.
Term life insurance, Universal life insurance, and Final Expense policies are not offered directly through Boston Mutual but can be purchased through their subsidiary agency. These policies are underwritten and administered by different partner insurance companies.
Group Benefits
For employers, Boston Mutual offers group and voluntary life insurance policies. There are both term and permanent life policies available. The permanent coverage is the Interest Sensitive Life Insurance, which is a whole life policy with a cash accumulation account.
Boston Mutual also offers a Group Term Life and Accidental Death & Dismemberment policy. This plan can be provided as employer-paid or as a voluntary program in which the employee chooses the benefit amount.
Both long-term and short-term disability products are available and can be provided either as employer-paid or as voluntary policies paid by the employee.
Accident insurance and critical illness insurance are available as voluntary workplace benefits. These products are selected and paid for by the employee.
Read more:
- Voluntary Life Insurance Coverage: An Expert Guide
- Best Life Insurance Policies for People With Disability
Boston Mutual Rates
Boston Mutual does not have an online quoting option for a life insurance policy at the time of this review. While this is not a surprise given the nature of this company – a venerable mutual life insurance company – it is something most people have come to expect as an option when shopping for life insurance.
Boston Mutual sells products through agents, which can tend to result in a higher cost of insurance. Their simplified issues products may also come at a higher premium since no medical exam typically means a higher risk for the insurance company. Overall, we would generally not expect this company to be competitive with larger multi-line insurance companies.
Navigating the Boston Mutual Life Insurance Claims Process
Ease of Filing a Claim
Boston Mutual Life Insurance offers policyholders a straightforward process for filing claims. While specific details about the claim submission methods are not provided in the content, policyholders can typically file claims through multiple channels.
This may include online claim submission through the company’s website, over the phone by contacting a dedicated claims line, or by reaching out to their assigned agents or brokers.
Average Claim Processing Time
The content does not offer specific information regarding the average claim processing time for Boston Mutual Life Insurance. Policyholders seeking precise details on claim processing times should consult their policy documents or contact the company directly. Claim processing times can vary based on the nature of the claim and individual circumstances.
Customer Feedback on Claim Resolutions and Payouts
The content does not include customer feedback or reviews concerning claim resolutions and payouts for Boston Mutual Life Insurance. To gauge the company’s performance in this aspect, prospective policyholders are encouraged to explore independent sources for customer reviews and ratings.
Assessing customer satisfaction with claim resolutions and payouts is essential when evaluating an insurance provider.
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Exploring the Boston Mutual Life Insurance Digital and Technological Features
Mobile App Features and Functionality
While the content does not provide specific information about a mobile app offered by Boston Mutual Life Insurance, policyholders interested in mobile app features and functionality should consider visiting the company’s official website or contacting their customer support for comprehensive details on the availability and capabilities of any mobile app.
Online Account Management Capabilities
The content does not elaborate on the features and functionalities available through Boston Mutual Life Insurance’s online account management capabilities. Policyholders interested in online account management are encouraged to explore the official website of the company or reach out to their customer support for detailed information on the available online tools and resources.
Digital Tools and Resources
The content does not specify the types of digital tools and resources offered by Boston Mutual Life Insurance. To gain a complete understanding of the company’s digital offerings, policyholders should explore the official website or contact the company directly for detailed information on the available digital resources.
Ratings and Consumer Reviews
Boston Mutual has an A+ rating with the Better Business Bureau (BBB) and only four complaints on file in the past three years. Two of those were closed in the past 12 months. For a company as large as Boston Mutual, that is a very low complaint volume.
Of the nine reviews left on Google, a few are positive and the rest negative. Complaints cite failure to pay claims, while positive reviews cite good customer service.
We were unable to find much else in the way of reviews for this company, which is somewhat surprising given the fact that their 2016 annual report states that they have $20 billion of life insurance in force. This may in part be due to the fact that many of the policies they write are group coverage, and complaints may go through HR departments rather than public forums.
The Bottom Line
If you are seeking a company with a very long history and prefer to work with an agent to obtain insurance, Boston Mutual may be the right choice for you. They have a solid reputation for commitment and 125 years in business. Without any rate information, we cannot compare their value to other companies, but they may be worth taking the time to obtain a quote for comparison. Your one-stop online insurance guide. Get free quotes now!
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Frequently Asked Questions
What types of permanent life insurance products does Boston Mutual offer?
Boston Mutual offers three permanent life insurance products: Infinite Life, Legacy Life Select, and Legacy Life Express. These products provide coverage for individuals with benefits ranging from $2,500 to $250,000. The issue ages for these policies range from 0 to 80.
Pros:
- Boston Mutual offers a variety of permanent life insurance options.
- The coverage amounts provided by Boston Mutual’s products are flexible, ranging from $2,500 to $250,000.
- The issue ages up to 80 make these policies accessible to a wide range of individuals.
Cons:
- Boston Mutual’s permanent life insurance products may not offer the same level of flexibility as other types of life insurance, such as term or universal life insurance.
Does Boston Mutual offer individual life insurance products other than permanent life insurance?
Boston Mutual primarily focuses on permanent life insurance; however, they do offer some other life insurance solutions through a partnership with other companies. These solutions include term life insurance, universal life insurance, and final expense policies, which can be purchased through their subsidiary agency.
Pros:
- Boston Mutual provides additional life insurance options through their subsidiary agency, allowing customers to access a wider range of coverage types.
Cons:
- The availability of other life insurance products may depend on the partnerships Boston Mutual has with other insurance companies, potentially limiting the options available to customers.
What types of group benefits does Boston Mutual offer?
Boston Mutual offers a range of group benefits for employers, including group and voluntary life insurance policies, long-term and short-term disability products, accident insurance, and critical illness insurance. These benefits can be provided as employer-paid or voluntary policies paid by the employee.
Pros:
- Boston Mutual’s group benefits offer employers a comprehensive range of coverage options for their employees.
- The availability of both employer-paid and voluntary policies allows for flexibility in meeting the needs of different organizations.
Cons:
- The availability of group benefits may be limited to employer-sponsored plans, making them less accessible to individuals who are not part of a group or organization.
Does Boston Mutual provide online quoting for life insurance policies?
At the time of this review, Boston Mutual does not have an online quoting option for life insurance policies. The company sells its products through agents, which may result in a higher cost of insurance compared to companies that offer online quoting.
Pros:
- Working with agents can provide personalized guidance and assistance in selecting the right life insurance policy.
Cons:
- The lack of online quoting may make it less convenient for individuals to compare rates and coverage options from Boston Mutual.
How can I file a claim with Boston Mutual?
As a life insurance company, Boston Mutual does not have a dedicated 24/7 claims center. However, they offer a selection of claims forms on their website for download. They also provide a toll-free number for reaching the claims department during business hours. The claims section of the website includes a mailing address for claims forms.
Pros:
- Boston Mutual provides claims forms for easy download from their website.
- The toll-free number and mailing address make it convenient for customers to contact the claims department and submit claims.
Cons:
- The absence of a dedicated 24/7 claims center may limit immediate assistance for customers filing claims outside of business hours
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
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Eric Stauffer
Founder & Former Insurance Agent
Eric Stauffer is an insurance agent and banker-turned-consumer advocate. His priority is educating individuals and families about the different types of insurance coverage. He is passionate about helping consumers find the best coverage for their budgets and personal needs. In addition to founding Expert Insurance Reviews, Eric is the CEO of C Street Media, a full-service marketing firm and the...
Founder & Former Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.