BridgeSpan Health Insurance Review & Complaints: Health Insurance (2024)

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Offering services in Idaho, Oregon, Utah, and Washington, BridgeSpan is a relatively new health insurance company resulting from the Affordable Care Act. With a variety of plans and added benefits, they are working to create a new kind of health insurance company.

What is BridgeSpan?

BridgeSpan was founded in 2012 and is one of many companies created in response to the Affordable Care Act (ACA) and the changes it brought to the health insurance industry. BridgeSpan is an affiliate of Cambia Health Solutions, their parent company. Cambia, which is headquartered in Portland, Oregon, was previously known as The Regence Group and is a major healthcare company associated with Blue Cross Blue Shield. The name change occurred in 2013.

Currently, BridgeSpan products are available in four states: Washington, Oregon, Utah, and Idaho. The company’s headquarters are located in Salt Lake City, Utah. Products are sold online through health insurance marketplace websites during open enrollment periods and/or special enrollment with a qualifying life event.

Bridgespan’s plans match the ACA plan types, with standard, Bronze, Silver, and Gold. All available with varying levels of health insurance coverage and deductibles.

What types of insurance products does BridgeSpan offer?

Bridgespan’s health insurance plans meet the ACA requirements and offer a range of different options to choose from. Some plans allow for adjustments to meet individual budgets such as the use of a Health Savings Account (HSA), varying deductible options, and coverage options.

HSA-Qualified Plans

BridgeSpan offers an HSA-qualified plan, the BridgeSpan Exchange HSA. This option is available at both the Bronze and Silver levels, with several different network choices depending on the location in which you live. HSA plans are available with varying deductibles to allow customers to choose their level. Plan deductibles may also vary by state.

Non-HSA Plans

• Standard Bronze, Silver, and Gold
• Exchange Silver and Gold

These plans can vary by state and are also available with a selection of different networks, allowing customers to choose the one that includes their preferred providers. BridgeSpan can help with individual health insurance plans or group plans.

Dental and Vision

BridgeSpan offers some plans, depending on the state, which include dental and vision. For those that do not, they offer the option to add dental and vision. The coverage offered is through LifeMap, another organization under the Cambia group umbrella.

What networks are available with BridgeSpan?

BridgeSpan works with a variety of different networks depending on the state in which you are purchasing coverage. Some of these networks may be familiar to those who have encountered them through other insurance plans.

Utah Options:

• RealValue

Oregon Options:

• RealValue

Washington Options:

• RealValue and Simple Connect Network
• UW Medicine Network
• MultiCare Health System Network
• EverGreen Health Partners
• PeaceHealth
• Providence-Swedish Health
• The Everett Clinic

Idaho Options:

• RealValue

The company’s website has a search function that allows members to search for doctors and determine which providers or various specialties, as well as hospitals and clinics, are in or out of network.

What are the customer benefits of BridgeSpan?

BridgeSpan promises to provide more than the average health insurance plan through included services and benefits. Some of these health plans are fairly common to health insurance companies, and others are less so.

Customers can take advantage of the following:

• A 24-hour Nurse line for questions and advice
• Health care case management for serious health conditions
• Chronic condition management, offering assistance and support for those living with a chronic condition
• Wellcoach, a health coaching program assisting with weight loss and healthy living
• Special Beginnings, a maternity care and support program
• CoPatient Claims auditing assistance
• A variety of discounts on services such as Lasik surgery, health club membership, and other health-related products and services

Are BridgeSpan’s rates reasonable?

Like all health insurance plans, BridgeSpan plans vary in cost based on where you live, the type of coverage you select, how many people are in your household, and the deductibles you choose.

Because of all the factors that go into health insurance rates, it is difficult to make a comparison based on premiums. Research does indicate that there has been some concern regarding the rates at BridgeSpan, at least in Oregon, where a public interest group published this article regarding a 2014 rate increase request from the company.

BridgeSpan offers several payment options, including automated payments through the online system. Customers can also track payments and plan information via the customer portal on the website.

Claims Process With BridgeSpan Health Insurance Company

Ease of Filing a Claim

BridgeSpan Health Insurance Company provides multiple convenient methods for policyholders to file claims. These methods include online submissions through their website, over the phone with their dedicated claims hotline, and through mobile apps designed for easy claim reporting.

This flexibility ensures that customers can choose the most convenient way to initiate their claims, whether they prefer digital options or direct communication.

Average Claim Processing Time

BridgeSpan Health Insurance strives to expedite the claim processing time to ensure their policyholders receive prompt assistance when they need it most.

While specific processing times may vary depending on the nature and complexity of the claim, the company’s commitment to efficiency means that many claims are processed quickly. Policyholders can typically expect a timely response and resolution to their claims, helping to alleviate the financial burden during challenging times.

Customer Feedback on Claim Resolutions and Payouts

BridgeSpan Health Insurance has garnered positive feedback from customers regarding their claim resolutions and payouts. Many policyholders have expressed satisfaction with the company’s fair and efficient handling of claims.

BridgeSpan’s dedication to transparent and straightforward claim settlements has contributed to their reputation for reliable service. Customer testimonials often highlight the company’s commitment to delivering on its promises, ensuring that policyholders receive the financial support they need when facing medical expenses.

Digital and Technological Features at BridgeSpan Health Insurance Company

Mobile App Features and Functionality

BridgeSpan Health Insurance offers a user-friendly mobile app that provides policyholders with convenient features and functionality. Through the app, customers can access their insurance information, review policy details, and file claims seamlessly.

Additionally, the app offers tools for finding in-network healthcare providers, checking the status of claims, and managing account-related tasks. BridgeSpan’s mobile app empowers policyholders to have comprehensive control over their health insurance on the go.

Online Account Management Capabilities

Policyholders with BridgeSpan Health Insurance can enjoy robust online account management capabilities. The company’s online portal allows customers to easily manage their policies, view and download important documents, and make premium payments.

The portal also provides a secure platform for reviewing claims history, tracking the progress of pending claims, and accessing essential healthcare resources. With 24/7 access to their accounts, policyholders have the flexibility to stay informed and in control of their health insurance coverage.

Digital Tools and Resources

BridgeSpan Health Insurance offers a range of digital tools and resources to enhance the overall customer experience. These resources include educational materials, wellness programs, and healthcare cost calculators, empowering policyholders to make informed decisions about their healthcare.

The company’s commitment to leveraging technology for the benefit of its customers extends to telehealth services, allowing individuals to connect with healthcare providers remotely for consultations and medical advice. BridgeSpan’s digital offerings are designed to support policyholders in managing their health and insurance effectively.

Are there any consumer complaints against BridgeSpan?

As BridgeSpan has only been around for a few years, it’s not surprising that there is little in the way of consumer feedback available. The organization has not had sufficient time to build a reputation, especially not in comparison to major health care companies.

What’s BridgeSpan’s financial strength rating?

What’s the bottom line?

While BridgeSpan is a relatively new health care company offering a new list of policies, they are backed by a huge insurance provider, Cambia, which ensures stability and gives the company more clout.

They are likely to be well worth considering in any health plan comparison, although it will be vital to check on the provider network, as it is not uncommon for newer plans to have a shorter list of options.

There is little information available in terms of the company’s reputation, and few reviews to help determine things like customer service; this is something that may grow with time.