Can I track the progress of my car insurance claim with Allstate?
If you register for the Allstate My Account feature online or download the Allstate mobile app, you can easily track the progress of your car insurance claim with Allstate. After registering for the service, file an Allstate claim and track its progress using the assigned claim number or by contacting your claims adjuster.
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Laura D. Adams
Insurance & Finance Analyst
Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...
Insurance & Finance Analyst
UPDATED: Feb 11, 2024
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UPDATED: Feb 11, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Customer service is available by email, telephone, and 24/7 online chat
- There may be a delay between when you file a claim and when the claim is assigned to an insurance adjuster
- Most Allstate customers track claims using the downloadable app
Tracking the progress of a claim filed with Allstate is easy if you register for an online account. This online information and claims processing service is called My Account by Allstate. The good news is Allstate has the strongest financial rating on reviews of the best car insurance company for paying claims.
File a Claim with Allstate to Begin Tracking It
To file an auto insurance claim, how to file a car insurance claim: an expert guide says to take these steps:
- Gather Information: If you don’t have all the required information, you can start the claim with the info you have. This includes the location and time of day of the accident, photos/videos of the accident scene, the police report, witness statements, the other’s driver’s information, contact information of anyone involved in the accident, and copies of receipts for expenses related to the accident.
- Contact Allstate’s Claims Processing Center: You can reach claims processing at Allstate by contacting Allstate customer service or filing a claim online.
- Claim Number: Your claim will be assigned a number. You must use this number with your insurance policy information to track the claim’s progress.
- Insurance Adjuster: The claim will be assigned to an insurance adjuster who will evaluate the damage and process the claim.
- Track Your Claim: After registering for the service online or downloading the app, track the claim online or with the Allstate mobile app using the My Account feature.
Read more: What information do I need to file a car insurance claim with Allstate?
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Get the Vehicle Damage Inspected
After filing a claim to get started, the next process to track is getting the damage inspected. A fast way to complete the inspection is to take your car to an authorized repair shop in the Allstate Good Hands® Repair Network. Our Allstate Auto Insurance Review is a great place to find positive reviews.
Virtual Inspection
Depending on the extent of the damage to your vehicle, you may have the option to have a virtual inspection using the Allstate QuickFoto Claim® process.
Get Repairs Made and Paid For
To continue tracking your progress, you will receive an estimate of what the repairs will cost. If you decide to have the damage repaired, the next step to track is to get repairs done using either an authorized repair shop found in the Allstate Good Hands® Repair Network or a repair shop of your choosing.
Allstate will either send you money based on the estimate or pay the repair shop directly if the repair shop is a member of the Allstate Good Hands® Repair Network.
Tracking a Car Insurance Claim with Allstate is Super Easy
Allstate has a smooth, efficient process to handle claims. Allstate customers can easily track progress online or using the Allstate mobile app. Allstate is also known for its customer service provided by a local agent. (For more information, read our “Allstate Mobile App: Complete Guide & Review“).
The company is a good choice for full insurance, as explained in our full coverage car insurance guide. You can ask your agent to help you with a claim and update you about its progress.
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Frequently Asked Questions
How do I get the My Account feature on Allstate?
If you do not have the My Account feature from Allstate, you simply register online.
Where do I get the Allstate downloadable app?
The Allstate app is available for download for iOS and Android mobile devices at the company’s website.
How long does it take to process a claim at Allstate?
The average time needed for Allstate to investigate a claim is three to eight weeks. Depending on the damage and if there was a bodily injury or death in an accident, the approval process for paying a claim may take many months or years.
Are you looking for free insurance quotes?
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Laura D. Adams
Insurance & Finance Analyst
Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...
Insurance & Finance Analyst
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.