Can I track the progress of my car insurance claim with USAA?
You can track the progress of your car insurance claim with USAA. USAA provides online claim-status updates if you are a member or non-member, and keeping track of your USAA auto insurance claim online is the fastest way to get the information you need.
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Michael Leotta
Insurance Operations Specialist
Michael earned a degree in Business Management degree with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Au...
Insurance Operations Specialist
UPDATED: Nov 27, 2023
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UPDATED: Nov 27, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Create an account to file a claim at My USAA Claims Center
- After you file a claim, you can use the online My USAA Claims Center to check progress
- You may contact customer service online 24/7
USAA is only available to current and former military members, their spouses, and sometimes their dependent children. Tracking the progress of a claim filed with USAA is easy after you signup for a My USAA account, which only takes a few minutes.
You can also contact customer service for more assistance with your claim. USAA receives four out of five stars for its claims-paying process on USAA Insurance review.
Steps for Filing a Claim with USAA Insurance
Tips on how to file a car insurance claim are helpful to know as there are sometimes many variables to follow depending on your situation.
USAA has a five-step claims process, in which you can track the progress using your My USAA account.
The steps are:
- Report: Tell USAA what happened, reserve a car rental, and select an inspection method. After you file a claim, you will receive the claim number and use this number to track the progress of your car insurance claim with USAA.
- Investigation: USAA investigates the incident and usually, within 14 days, determines who was at fault. You can check the status and contact the insurance adjuster through your My USAA account online.
- Estimation: Take the car for inspection to estimate the damage. It takes up to seven days for USAA to review the estimate and approve the repairs.
- Payment: Pay the deductible to the auto repair shop, and USAA pays the balance of the approved repairs.
- Hidden Damage: If more damage is discovered when making repairs, USAA works directly with the repair shop to handle this problem.
USAA recommends its members sign up for the feature of the My USAA account to manage their accounts and track claims.
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Tracking a USAA Car Insurance Claim Online
Tracking your USAA claim online or using the mobile app has many advantages.
- The information is readily available.
- There is no need to wait for on-hold times when the customer service telephone lines are busy.
- Photo and document uploads are more efficient.
- You can view your estimates and payments.
These benefits are available 24/7 through the online My USAA account or app.
Approval Status
To track progress, check online or by using the mobile app to determine if your claim is approved. After approval, USAA will make a payment for the repair according to the option you choose, less your deductible.
Your car insurance deductible is listed in your policy information above your driver’s license information.
You can choose a repair shop you prefer. Alternatively, USAA will pay the repair shop directly if you use one in USAA’s approved network. There are some benefits of working with an approved repair shop. These benefits include a guarantee, a more efficient inspection process, and faster claim processing.
Tracking a Claim with a My USAA Account
USAA gets a good ranking (890 out of 1,000 on the J.D. Power score for claims) as reported by the best car insurance company for paying claims. Tracking your claim with a My USAA account online is easy.
The information is available 24/7. Using the mobile app is effortless and makes document and photo uploads faster.
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Frequently Asked Questions
How do I get a claim number from USAA?
You will automatically get a claim number by submitting an incident claim. Write down the claim number and keep it so you can go back to your My USAA account and check the status of your claim.
Where do I get the USAA mobile app?
If you are a USAA member, you can download the app on your smartphone.
How long does it take to process a claim at USAA?
Money is paid the fastest by using an electronic funds transfer (EFT). Some claims for minor incidents settle within hours. Other claims, which are more complex, take weeks.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
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Michael Leotta
Insurance Operations Specialist
Michael earned a degree in Business Management degree with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Au...
Insurance Operations Specialist
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.