Charter Oak Fire Insurance Company Review & Complaints: Property & Auto Insurance (2024)
Charter Oak Fire Insurance Company offers property and auto insurance in Hartford, CT. Apart from fire and auto insurance, a specifc list of Charter Oak Fire Insurance Company's products are unavailable. However, Charter Oak Fire Insurance operates under Traveler's Insurance.
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Laura D. Adams
Insurance & Finance Analyst
Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...
Insurance & Finance Analyst
UPDATED: Sep 26, 2023
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Sep 26, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
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About Charter Oak Insurance
Charter Oak Insurance was founded in 1931, and at some point was acquired by Traveler’s Insurance. The company does not appear to have its own website, nor is there any real information available regarding products or services.
Head offices for Charter Oak are listed as the same Hartford, CT address as the headquarters for Travelers. It is likely that this smaller insurance company has been almost fully absorbed into the parent insurance agency, as they do not appear to have any distinct operations.
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Charter Oak Lines of Insurance
There is very little information available for this company. All we are able to learn regarding Charter Oak is that they write fire and auto insurance. As they have no website, we are unable to locate a list of their products.
Charter Oak Fire Claims Process
Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)
Charter Oak Fire Insurance Company offers a range of options for filing insurance claims, ensuring convenience for policyholders. You can file a claim through multiple channels, including online, over the phone, or via mobile apps.
Average Claim Processing Time
One crucial aspect of the claims process is the speed at which claims are processed and resolved. Charter Oak Fire Insurance Company is committed to efficient claims handling. However, the exact processing time may vary depending on the complexity of the claim and other factors.
It is advisable to contact the company for specific information about their average claim processing times.
Customer Feedback on Claim Resolutions and Payouts
Customer feedback is a valuable resource for evaluating an insurance company’s performance in handling claims. Charter Oak Fire Insurance Company encourages policyholders to provide feedback on their claim resolutions and payout experiences. This feedback can help the company continually improve its claims process and ensure customer satisfaction.
If you have had a claim with Charter Oak, consider sharing your feedback to contribute to the company’s transparency and accountability.
Charter Oak Fire Digital and Technological Features
Mobile App Features and Functionality
In today’s digital age, mobile apps play a crucial role in enhancing the insurance experience. Charter Oak Fire Insurance Company offers a mobile app with a range of features and functionalities designed to make managing your insurance policies more convenient.
Whether it’s accessing policy information, filing claims, or making payments, the mobile app provides a user-friendly interface to handle various insurance-related tasks on the go.
Online Account Management Capabilities
Online account management is an essential feature for policyholders who prefer to handle their insurance affairs digitally. Charter Oak Fire Insurance Company provides robust online account management capabilities, allowing you to access and update your policy information, view billing statements, and track claims progress from the comfort of your computer or mobile device.
This digital convenience simplifies the insurance process and puts policy management at your fingertips.
Digital Tools and Resources
To empower policyholders with information and resources, Charter Oak Fire Insurance Company offers a suite of digital tools and resources. These tools may include insurance calculators, educational materials, and resources to help you better understand your coverage options and make informed decisions about your insurance needs.
These digital assets can be invaluable in guiding you through the complexities of insurance and ensuring that you have the information you need to protect what matters most.
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Ratings and Reviews
Charter Oak Insurance is listed as an alternate business name of Traveler’s Insurance on their BBB Business Profile (Better Business Bureau) page. However, this does not have a BBB listing of its own. Travelers, a huge company, has an A+ rating and has had 333 complaints in the past three years. There is not way to tell which complaints may be related to Charter Oak, if any.
A search for just the name Charter Oak Fire Insurance Company comes up with a number of lawsuits on record against the company. Some are other companies and some are consumer lawsuits. While none appear to be major, it may be a factor in the company’s near-complete absorption by Traveler.
The Bottom Line
There is not a lot of information on this company, and everything points to the parent company, Travelers. It is unlikely that much, if any, new business is being written in the Charter Oak name today. Your one-stop online insurance guide. Get free quotes now! Secured with SHA-256 Encryption
Frequently Asked Questions
What types of insurance does Charter Oak Fire Insurance Company offer?
Charter Oak Fire Insurance Company offers property and casualty insurance, including home insurance, auto insurance, and umbrella insurance.
Is Charter Oak Fire Insurance Company a reputable insurer?
Charter Oak Fire Insurance Company has been in business since 1851 and is a subsidiary of Travelers, one of the largest and most reputable insurance companies in the United States. Charter Oak has an A+ rating from the Better Business Bureau and an A rating from A.M. Best, indicating strong financial stability and claims-paying ability.
What types of discounts does Charter Oak Fire Insurance Company offer for auto insurance?
Charter Oak Fire Insurance Company offers a variety of discounts for auto insurance, including safe driver discounts, good student discounts, multi-car discounts, and hybrid/electric car discounts.
How can I file a claim with Charter Oak Fire Insurance Company?
To file a claim with Charter Oak Fire Insurance Company, you can contact their claims department by phone or online. They offer 24/7 claims reporting and have a reputation for efficient and fair claims handling.
What are some common complaints about Charter Oak Fire Insurance Company?
Some common complaints about Charter Oak Fire Insurance Company include delays in claims processing, difficulty reaching customer service representatives, and rate increases after filing a claim. However, these complaints are relatively uncommon and Charter Oak has a strong reputation for customer service and claims handling overall.
Does Charter Oak Fire Insurance Company offer any discounts for home insurance?
Yes, Charter Oak Fire Insurance Company offers a variety of discounts for home insurance, including bundling discounts for customers who have both home and auto insurance with Charter Oak, as well as discounts for homes with certain safety features such as smoke detectors and fire alarms.
How can I pay my Charter Oak Fire Insurance Company premium?
Charter Oak Fire Insurance Company offers a variety of payment options, including online payment, automatic bank draft, and payment by phone. You can also mail in a check or money order.
How can I cancel my policy with Charter Oak Fire Insurance Company?
To cancel your policy with Charter Oak Fire Insurance Company, you will need to contact their customer service department by phone or email. They may require written confirmation of your cancellation and may charge a fee for early termination. Be sure to review your policy documents for details on cancellation and any applicable fees.
Are you looking for free insurance quotes?
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Laura D. Adams
Insurance & Finance Analyst
Laura Adams is one of the nation’s leading finance, insurance, and small business authorities. As an award-winning author, spokesperson, and host of the top-rated Money Girl podcast since 2008, millions of readers and listeners benefit from her practical advice. Her mission is to empower consumers to live healthy and rich lives by planning for the future and making smart money decisions. She rec...
Insurance & Finance Analyst
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.