Cincinnati Insurance Review & Complaints: Auto, Home, Life & Business Insurance (2024)

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Cincinnati Insurance reviews are more popular than other small company reviews. But is Cincinnati any good? The company is ranked among the largest insurers by market share in the U.S. overall, Cincinnati Insurance Companies is the coverage arm of Cincinnati Financial. This property & casualty insurer for both individuals and businesses provides coverage across the nation.

Continue reading to learn about Cincinnati financial reviews, ratings, homeowners, settlements, and other relevant information regarding the company.

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What is Cincinnati Insurance?

Cincinnati Insurance (also known as the Cincinnati Ins Co or Cinti Ins Co) was founded in 1950 by four insurance agents and continues to sell policies through independent agent representatives to this day. The company continues its focus on local, personal service as a major selling point. Now known as The Cincinnati Insurance Company, part of Cincinnati Financial Corporation, its headquarters is located in Fairfield, Ohio, but they have branch offices located across the nation.

The company is comprised of the following five companies, which are The Cincinnati Insurance Company, Cincinnati Casualty Company, Cincinnati Indemnity Company, Cincinnati Life Insurance Company, and CSU Producer Resources, Inc.

Most of these companies are licensed in all states and the District of Columbia. Also, Cincinnati is licensed in Puerto Rico.

Through the group of companies, the insurer writes personal lines basics, business insurance coverage, and specialty risks. The company does not quote or sell insurance online. Instead, they use independent agents.

What products does the company offer?

The company offers a basic lineup of personal insurance products, including the big three: auto, home, and life insurance policies. They also write a wide variety of business insurance products with additional coverages, such as windshield replacement services. Continue reading to learn more about Cincinnati Insurance services.

Is auto coverage offered?

The company offers a reliable auto coverage program with all of the basics plus a list of included features and optional add-ons. One of the added features strongly promoted on the website is the enhanced rental car coverage. This coverage protects drivers in a rental car for liability and damage to the vehicle without a deductible.

The Personal Auto Plus add-on package includes a list of additional features such as:

• • Air Bag Replacement
  • Safety Restraint Benefit – which doubles coverage for injuries in which the driver or passenger was wearing a safety belt
  • Transportation Expenses
  • Towing and Labor
  • Deductible Waiver
  • Supplementary Payments for the death of policyholder or spouse
  • Trip Interruption
  • Lock Replacement
  • Child Safety Seat Replacement
  • Auto Glass Claim Deductible Waiver

  The auto program also offers:

  • Replacement Cost Plus
  • Customizing Equipment Coverage
  • Gap Loan or Lease Coverage
  • Collector and Antique car

There are several standard discounts available, such as auto/home, multi-car, good student, and accident-free.

Is homeowners coverage offered?

Cincinnati Insurance has an extended homeowners program with multiple levels of coverage and a long list of add-ons.

The basic plan is the Executive Homeowner Policy, which covers homes of any value for structure replacement, personal property, and personal liability.

There is also a high-value home plan called Executive Classic, designed for homes over $500,000 in value and adding higher replacement cost, more personal property coverage, and extended limits for water damage and identity theft.

Additionally, Cincinnati covers:

• Condominiums
• Rental Homes
• Seasonal/Vacation Homes
• Tenants (Renter’s)
• Watercraft

There are several add-ons available, such as:

• Valuable Articles
• Extended Replacement Cost
• Inflation Guard Coverage
• Extended Water Damage
• Flood
• Earthquake

Is life insurance available?

Cincinnati’s life program includes the three main types of policies. Term Life, Whole Life, and Universal Life are all available in a variety of benefit levels. There are two different Universal plans available, designed to offer some of the benefits of term life with a permanent plan.

The insurer also offers disability income insurance and annuities.

What additional products are offered?

The company offers business coverage for various types of businesses, from basic packages to specialty coverage.

Business insurance options include:

• Commercial Package, combining liability and property coverage for most businesses.
• Office Operations
• Retail/Service
• Specialty Programs for companies with specific needs
• Service Business programs
• Commercial Umbrella
• Worker’s Compensation
• Business Life

Are the insurer’s rates competitive?

Because online quoting is not available, it’s impossible for a quick price comparison of the company, but as an agency-driven company, we would expect commissions to affect policy quotes when you buy the company’s products.

That said, reviews of the company seem to reflect competitive rates and customers pleased with the affordable products. They may not compete with major direct-buy companies, but appear to offer fair prices to their target market – those who want personal service and will pay a little more for it.

Are there consumer complaints about the company?

Reviews for the Better Business Bureau (BBB) list the insurer under its parent company, Cincinnati Financial, and has an A+ rating. The company has been accredited since 1981. There are only 14 complaints registered against the company in the past three years, six of which were closed in the past 12 months. The low number may be a result of confusion between company names, as policyholders may not leave complaints under the parent company.

Other reviews across the Internet generally reflect happy customers, citing fast, fair claims service and reasonable insurance rates. Customers appear to be loyal to the company, often citing 20 or more years with Cincinnati. Minor complaints include rate increases, but overall the company has a very positive reputation in the insurance industry.

Are Cincinnati financial strength and credit ratings strong?

This wouldn’t be a decent article without the Cincinnati reviews from the financial strength and credit agencies. Cincinnati ratings can determine whether a customer will purchase a policy. We wanted to bring you more than Cincinnati auto coverage reviews, so we’ve provided ratings from financial strength and credit rating companies.

Cincinnati‘s A.M. Best rating is an A+, which means the company has a superior ability to meet customer obligations and shows a stable financial outlook.

It’s not listed, but J.D. Power ranked Cincinnati Insurance four out of five on J.D. Power Circle Rating. When you compare Cincinnati vs. Chubb and Cincinnati vs. State Farm, you’ll see that Cincinnati is scored higher than both companies.

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How are claims processed by Cincinnati Insurance?

Ease of Filing a Claim

What’s the bottom line?

Cincinnati has solid financial backing and an excellent reputation. Offering all of the big three, along with a few other personal products, they are likely to be a one-stop shop for coverage for most customers. With competitive rates based on customer reviews, Cincinnati is well worth looking for anyone willing to take the time to obtain quotes directly from an agent.

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