CommunityCare Medicare Insurance Review & Complaints: Health Insurance (2024)

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CommunityCare is an Oklahoma-based health insurance company that offers a wide range of health and wellness coverage options. In addition to more than one choice for health, both individual and family health insurance, they offer Medicare Advantage plans to seniors in the state.

This CommunityCare review will discuss the health and wellness coverage options that are available, as well as CommunityCare Medicare quotes and how they compare.

Speaking of comparing, make sure you shop for health options before you buy CommuityCare Medicare insurance. All you have to do is enter your ZIP code for fast, free quotes on health care services.

What is CommunityCare?

CommunityCare of Oklahoma is the result of two hospitals coming together to create a health insurance option for their patients. In 1993 Saint Francis Hospital and St. John’s Medical Center created CommunityCare HMO in response to new federal health care reform recommendations. A year later they added the option of PPO plans as well.

CommunityCare moved into the Medicare market in 1996 with the addition of their Senior Health Plan Medicare Advantage plans. They also offer stand-alone Medicare Part D plans. Although they previously also provided Medicare Supplement insurance, there is no mention of these plans on the company website at the time of this review. They appear to have discontinued the Medicare Supplement option.

The company’s headquarters is located in Tulsa, Oklahoma, and while it covers all of Oklahoma, coverage varies when it comes to Medicare options. Medicare Advantage is an excellent option but is not available in all counties, while Part D coverage is. CommunityCare Medicare in Tulsa may therefore differ from other cities.

What Medicare Plans Are Offered?

There are two categories of Medicare plans from CommunityCare: Medicare Advantage and Prescription Drug only.

What is CommunityCare Medicare Advantage?

While Advantage is often seen as the CommunityCare Medicare replacement plan, it really works together with Original Medicare. CommunityCare has four different Medicare Advantage options in their Senior Health Category. All of the plans are HMOs, which means there is no out-of-network coverage available.

Three of the plans include prescription drug coverage, while the fourth is a medical-only option. All of the plans include dental, vision, and hearing coverage although copays and coverage vary.

The Silver plan is the basic, medical-only option and is a zero premium (beyond the regular Medicare Part A & B premiums) plan. Copays are $15 for primary care visits and $35 for specialist visits. There is a hospital copay of $200 per day for the first seven days.

Silver Plus is also a $0 premium plan, but this option includes prescription drug coverage. Copays are $20 for primary care visits and 20% for specialist visits. The hospital copay is higher at $270 a day for the first seven days, and this plan has a higher out-of-pocket maximum. Prescription drugs are covered starting at a $5 copay with no deductible.

The Platinum Plan has copays of $20 for primary care visits and $50 for specialists. The hospital copay is $250 per day for the first seven days. Prescription drugs have no deductible and start at a $0 copay for Tier 1 drugs.

Platinum Plus has lower copays at $10 for primary care, $30 for specialists, and $150 a day for the first seven days in the hospital. The prescription drug benefits on this plan are the same as the Platinum plan.

What is the Medicare Part D Prescription Drug Plan?

Community Care has one option for Part D Prescription Drug coverage. The plan has a $415 deductible, but this does not apply to Tier 1 drugs, which have a $0 copay at in-network pharmacies. Tier 2 has a $6 copay, and the remaining tiers are covered with a coinsurance amount. Tier 3 has a 10% coinsurance while the Tiers 4 and 5 have a 25% coinsurance.

The CommunityCare Medicare Part D formulary can be found online.

Does the Company Offer Competitive Rates?

As mentioned, there are two $0 premium plans offered by CommunityCare – the two Silver plans. You will still have to pay your regular Medicare premiums. The Platinum Plans have an additional monthly cost at $25 for Platinum and $109 for Platinum Plus.

The prescription drug plan has a monthly premium of $28.20 per month.

Although we are unable to compare these rates on a national level since they are an Oklahoma-only company, they do appear to be very reasonable based on what we have seen in other parts of the country for this type of coverage.

CommunityCare Medicare Claims Process

Ease of Filing a Claim

CommunityCare Medicare offers a straightforward claims process for its policyholders. You can file a claim through various convenient methods, including online submissions, over the phone, or through mobile apps.

This flexibility ensures that policyholders can choose the most convenient option for them when they need to file a claim.

Average Claim Processing Time

The average claim processing time with CommunityCare Medicare is competitive, thanks to its efficient handling of claims. While specific processing times may vary depending on the nature of the claim and other factors, policyholders can generally expect timely resolutions.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on claim resolutions and payouts with CommunityCare Medicare has been positive. The company’s commitment to providing quality service is reflected in the satisfaction of its policyholders.

Timely and fair claim resolutions contribute to the overall positive reputation of CommunityCare Medicare.

Digital and Technological Features of CommunityCare Medicare

Mobile App Features and Functionality

CommunityCare Medicare offers a user-friendly mobile app with a range of features and functionality. Policyholders can conveniently access their account information, view policy details, track claims, and even submit claims directly through the app. The app’s intuitive design enhances the overall customer experience.

Online Account Management Capabilities

Managing your CommunityCare Medicare policy online is a breeze. The online account management system provides policyholders with easy access to their policy information.

This includes viewing and updating personal details, making premium payments, and accessing important documents. The user-friendly interface simplifies the online account management process.

Digital Tools and Resources

CommunityCare Medicare provides policyholders with a suite of digital tools and resources to support their healthcare needs. These resources may include online health assessment tools, prescription drug lookup, and access to a formulary to help policyholders make informed decisions about their healthcare.

These digital tools enhance the overall value of CommunityCare Medicare’s offerings. These digital and technological features make it convenient for policyholders to manage their healthcare coverage and stay informed about their benefits and options.

CommunityCare Medicare’s commitment to leveraging technology enhances the overall customer experience and sets it apart as a modern and customer-focused healthcare insurance provider.

Are the Ratings and Consumer Reviews Positive?

CommunityCare has an A+ rating with the Better Business Bureau (BBB). They are not accredited and have no complaints on file in the past three years. There is one review on the BBB site, providing a two-star rating.

Medicare rates CommunityCare’s Advantage plans at 3.5 stars overall. They received 4 stars for health plan services and 3.5 stars for prescription drug plan services. These ratings place CommunityCare slightly above average.

We found very little in terms of consumer opinion of this health plan company, which generally represents a favorable opinion of an insurance company. A lack of reviews usually means a good reputation, as people are more likely to write a review when dissatisfied than when they are happy.

What’s the Bottom Line?

CommunityCare has some good Medicare options available at reasonable prices, and the company has a good reputation. If you do not mind the limited network of an HMO and live in this company’s coverage area, they are a good pick for Medicare Advantage or Part D coverage.

Even if you have found an affordable CommunityCare Medicare plan, shopping around will help you make sure it’s the best deal.

Compare Medicare quotes right here – it’s fast and free.