eHealthInsurance Review & Complaints (2024)

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eHealthInsurance Inc is not a health insurance company, but a broker that allows visitors to the site to shop for insurance plans from a variety of big-name insurance companies in one place. They are one of a few such online services that partner with the government health insurance exchanges in order to assist individuals in purchasing health insurance under the Affordable Care Act (ACA).

You may have many questions, including is eHealthInsurance safe? Is eHealth a scam? Is eHealthInsurance reputable? How do I find affordable health insurance? We will give you all the information you need! eHealth quotes, eHealth Insurance reviews, eHealthInsurance complaints, and more will be covered in our eHealthInsurance review. Compare rates from top companies by using our comparison tool.

What are eHealthInsurance services?

You might be wondering, is eHealthInsurance legit? Founded in 1997, eHealth health insurance was a frontrunner in online shopping for health insurance products; it was through eHealth technology that the first online sale of a policy took place. The company allows customers to compare details of coverage and prices for health insurance policies ranging from major medical to supplemental coverage. So, yes, eHealthInsurance is legit.

In 2013 they joined several other similar online services in partnering with Healthcare.gov to enroll those applicants eligible for subsidies under the ACA in health care plans. The eHealth site allows insurance shoppers to look at and purchase plans both on and off of the health insurance marketplace exchange.

But what is eHealth insurance? In addition to individual major medical coverage, eHealth also brokers plans for short-term medical, travel insurance, dental and vision plans, Medicare, and even pet insurance. They also assist small businesses with group health plans. eHealth is licensed in all 50 states and the District of Columbia. They offer more than 10,000 plan options representing over 180 insurance companies, which means a lot of plans to choose from. Additionally, eHealth dental insurance reviews are mostly positive. They can help customers find the best overall Medicare company for each customer’s situation.

In addition to assisting people with buying health insurance, eHealth has funded and published multiple studies on healthcare costs. They have also been active in pushing for affordable providers and health insurance options.

eHealth is headquartered in Mountain View, California, and operates under both the eHealth and eHealthInsurance names.

What Products are Sold Through eHealthInsurance?

eHealth is a broker and does not actually write or administer any insurance policies. As a result, we are unable to provide any details on plan options or pricing in eHealth review. Instead, we will provide an overview of what policy types are sold through the site, where you can buy eHealthInsurance health insurance products.

What are the Major Medical Health Insurance Plans?

eHealth offers a wide range of major medical health insurance plans with monthly premiums, which will vary depending on the state in which you live. Among the health insurance carriers with policy types available through the site are Aetna, Cigna, Humana, Kaiser Permanente, and United HealthCare.

As of the time of this review, eHealth is able to assist customers with finding insurance for individuals. This can include health insurance plans under the cost-sharing reduction subsidies (CSR) rules through the ACA. With changes taking place in the healthcare laws, however, it remains unclear whether or not these plans for individuals will be available in the future.

eHealth also assists with the setting up of a Health Savings Account (HSA) that can be paired with an HSA-compatible health insurance plan. Individual health complaints look to be few and far between.

Read more: Kaiser Permanente Insurance Review & Complaints: Health Insurance

What Other Health Insurance Options are Available?

In addition to the main plan that offers individual plans and family health insurance for annual preventative care and emergency health care costs, eHealth can help with shopping for temporary health insurance plans from health insurance carriers. That includes short-term health insurance plans that provide coverage for gaps in major medical coverage. Short-term plans are offered by companies like UnitedHealthOne, The IHC Group, and Tokio Marine.

Read more: The IHC Group Insurance Review & Complaints

They also assist with purchasing of travel medical insurance to provide coverage while traveling abroad. Travel and international individual health insurance are offered in partnership with another website brand.

Do they Have Small Business Group Plans?

Among the healthcare providers available through eHealth are Anthem, Humana, and UnitedHealthCare to set up a group health insurance plan for small businesses. eHealth can assist companies with as little as one employee to provide health coverage.

They also offer group dental and group vision plans from some of the biggest names in the business, including large insurers like BlueCross BlueShield and focused vision insurance companies like VSP. Read our BlueCross BlueShield review for more information.

Do They Offer Medicare Coverage?

eHealth offers broker services for all types of Medicare insurance coverage. That includes Medicare Advantage, Medicare Supplement, and Part D prescription drugs plans. What is Medicare Part D? Make sure you read about these plans if you are confused.

In recent years eHealth has been making major strides into the Medicare market most recently acquiring GoMediGap, an online platform tailored to those seeking Medicare Supplement Insurance. eHealth Medicare reviews seem to be fairly positive online, which is good news for those considering eHealthInsurance Medicare.

Do They Offer Supplemental Insurance?

eHealth has a long list of supplement insurance plans and policies as well, allowing shoppers to compare rates as well as individual health insurance coverage options from multiple different companies. Among the choices available are:

For more about their other products, read on.

What Other Insurance Can you Buy?

In addition to medical insurance, shoppers can price out and compare life insurance and even pet insurance on the eHealth website. Notably, ehealthinsurance.com reviews are fairly positive. Many individuals have provided their own ehealthinsurance.com review on various websites. When searching for ehealth.com reviews, you will see reviews of ehealthinsurance.com.

Again, eHealth acts as a broker and helps customers check out their options before buying.

What eHealth Services are Offered?

eHealth is more than a search engine for insurance plans. The company offers its customers a variety of services and employs licensed insurance agents.

As an unbiased broker, eHealth is not beholden to any one insurance company, and they do not make recommendations for one company above the other. They provide a customer service line where insurance shoppers can ask a variety of questions and get answers to help choose the correct plan. Agents will help explain coverage, deductibles, and copays and can guide shoppers towards the plan that will work for their budget and needs. All eHealth customer service representatives are licensed health insurance agents, but they do not work for any one company.

Agents are also available to provide assistance after the purchase of a policy, and they will interact with health insurance companies on the customer’s behalf. This includes clearing up coverage issues, billing questions, and even assistance with claims for health care services. They offer a 24/7 customer service line for questions.

Are eHealthInsurance Rates Competitive?

Since eHealth is a broker and not an insurance company, they do not set any of the rates that are available through their policy search. All of the rates are set by the individual companies and are the same rates that can be found on each company’s website (or through the health insurance exchange) directly.

There are no fees charged by eHealth for the use of their site, and no additional charges; customers can use the service without cost to find and compare health insurance plans.

eHealthInsurance health insurance quotes can be found on their website after answering a series of questions. Upon answering these questions, you will receive eHealthInsurance health insurance rates.

eHealthInsurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

eHealthInsurance is not an insurance company but a broker that connects individuals with insurance providers. As such, they do not handle claims directly. Claims are typically filed with the insurance company that provides the policy. The ease of filing a claim will depend on the specific insurance company and their preferred methods.

Most insurance companies offer online claim submission, and some also provide mobile apps for this purpose. Customers should refer to their insurance policy documentation or contact their insurance provider directly for information on how to file a claim.

Average Claim Processing Time

The claim processing time varies from one insurance provider to another and is subject to the type of claim being filed. eHealthInsurance does not directly influence the claim processing time as it acts as a broker. Customers should contact their insurance company to inquire about the expected processing time for their specific claim.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts may vary depending on the insurance provider selected through eHealthInsurance. It is essential for customers to research and read reviews about the insurance companies they are considering to understand the experiences of other policyholders.

Additionally, customers can contact the insurance company’s customer service for information on their claims history and satisfaction rates.

Digital and Technological Features of eHealthInsurance

Mobile App Features and Functionality

eHealthInsurance itself does not offer a mobile app since it is a broker. However, many insurance providers represented on the platform offer their mobile apps to policyholders.

These apps typically allow users to access their policy information, submit claims, view their coverage details, and even find healthcare providers in their network. Customers should check with their insurance company to see if they provide a mobile app for policy management.

Online Account Management Capabilities

Insurance providers partnered with eHealthInsurance often offer online account management portals for policyholders. These portals enable customers to log in, view their policy details, make premium payments, access digital copies of insurance documents, and track claims. The availability and features of these online portals may vary by insurance company.

Digital Tools and Resources

eHealthInsurance’s website serves as a digital tool to help individuals and families compare insurance plans and obtain quotes online. Additionally, eHealthInsurance provides educational resources and information to assist users in making informed decisions about their insurance coverage.

Are eHealthInsurance Ratings and Consumer Reviews Positive?

Is eHealth safe? eHealth has an A+ rating with the Better Business Bureau (BBB), with a total of 18 complaints on file in the past three years. A number of eHealthInsurance reviews on the site report harassing phone calls made by agents of eHealth; the response from the company, however, indicates that these calls did not actually originate from the company but were fraudulent. The issue appears to have been addressed.

There are 14 eHealth reviews on the company’s Facebook page, with an overall 2.2-star rating. However, several eHealth Medicare reviews mention the same issue with fraudulent phone calls, and several of the negative reviews are not actually related to the company’s services and can be set aside.

Overall, eHealth has a good reputation, and we did not find any red flags or issues of concern for this company. Looking at a review directory might help find more information on insurance companies and products such as eHealthInsurance.

eHealthInsurance: What’s the Bottom Line?

If you are shopping for health insurance, whether it’s a new individual plan or supplemental coverage such as Medicare supplement plans, eHealth is a good way to get a lot of comparison rates on plans from multiple companies quickly. They are the pioneer in the online health insurance sales market and have a solid reputation. If you’re not sure where to begin with the health insurance search, eHealth is a good starting point.

Now that you know more about eHealthInsurance it’s time to compare rates! Use our easy-to-use comparison tool to find the best rates from top companies.