Founders Insurance Review & Complaints: Auto, Home, & Commercial Auto Insurance (2024)

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Founders Insurance traces a long history to its roots as an Illinois fire insurance company. The company today writes a selection of personal and business insurance across most of the nation while maintaining its local roots.

What is Founders Insurance Company?

Founders Insurance Company history goes back to 1901, with the creation of the Mutual Fire Insurance Company in the Chicago area of Illinois. In the 1960s, Mutual Fire Insurance Company merged with a foundry workers insurer known as Founders Mutual under the name Illinois Founders Insurance Company.

In 1999, as the company expanded nationwide, the name of their founding state was dropped from the name.

Founders today maintains offices in five states and is licensed in 47 states as well as the District of Columbia. The headquarters remain in the Chicago area. Their small list of products includes personal auto insurance coverage and home insurance, commercial auto plans, and liquor liability.

Founders sell their products mainly through independent agents across the country, and product availability varies by state.

What insurance products does Founders offer?

On the personal lines side, Founders Insurance Company writes auto and home insurance, while the business side features commercial auto and liability, specifically liquor liability.

Auto Insurance

The Founders auto program features coverage on both standard and non-standard levels, but their main focus is on the non-standard market. Their auto policies are available in Ohio, Illinois, and Wisconsin.

As a non-standard insurer, Founders promises coverage with flexible payments and no credit requirements. They also write policies, including non-owner options, for people with international drivers’ licenses, requiring SR-22s, or with problematic driving records.

They offer a basic list of discounts but do not provide much information in terms of coverage.

Home Insurance

Founders write both homeowners and renters insurance; homeowners insurance is only offered in Illinois.

Like their auto, Founders does not require a credit check for homeowners but covers only owner-occupied properties. Their plans appear to cater to those who might not have qualified for coverage from other companies.

They have several programs, including standard homeowner’s package insurance and policies for older homes with limited coverage. Founders also offer property coverage for condos and townhouses.

Renters insurance is also offered to cover personal property; there is no indication on the website as to in which states this program is offered.

Commercial Auto

Founders write light commercial auto policies, which are for vehicles weighing less than 16,000 lbs. and traveling within a 200-mile radius. Like their other insurance programs, Founders offers coverage to those who have difficulty obtaining it due to international or unverifiable licenses, but the company does have a surcharge for this.

The program specializes in snow plowers and landscapers, but it is available to a range of other business types, including carpet cleaners, auto parts delivery, window installers, and messenger services.

Commercial insurance is offered in Illinois and Indiana.

Liquor Liability

A specialty of the company, Founders writes liquor liability for bars, clubs, restaurants, caterers, and many more businesses where alcohol is served.

They also provide special liquor liability policies for events like weddings, festivals, fundraisers, or other types of parties and gatherings.

Are the rates competitive?

Founders does not offer online quoting, which is common for a smaller, agent-driven company. The website will help visitors to find a local agent in order to obtain a quote.

Since this company is focused on the non-standard insurance market, we would not expect their rates to compare to those from a standard insurance company.

Founders Insurance Claims Process

Ease of Filing a Claim

Founders Insurance offers multiple options for filing a claim, ensuring convenience for policyholders. You can file a claim online through their website, or you can choose to file it over the phone with their dedicated claims hotline. Additionally, Founders Insurance provides the option to file a claim through their mobile app, making it even more accessible for tech-savvy customers.

Average Claim Processing Time

While specific claim processing times can vary depending on the nature of the claim and individual circumstances, Founders Insurance aims to provide efficient service to their policyholders. To get accurate information on the average claim processing time, it is recommended to contact Founders Insurance directly or refer to their policy documents.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is crucial in assessing an insurance company’s claim resolution and payout process. Founders Insurance has received both positive and negative feedback from customers regarding their claims.

It’s important to note that some customers have reported dissatisfaction with aspects of the claims process, such as slow response times and denial of claims. To make an informed decision, potential policyholders should consider this feedback alongside other factors when choosing an insurance provider.

Digital and Technological Features of Founders Insurance

Mobile App Features and Functionality

Founders Insurance offers a mobile app that provides policyholders with convenient access to their insurance information. The app is designed to offer features and functionality that enhance the customer experience.

This includes the ability to view policy documents, make payments, and even file claims directly through the app. Policyholders can enjoy the convenience of managing their insurance needs on the go.

Online Account Management Capabilities

Policyholders can take advantage of Founders Insurance’s online account management capabilities. Through their website, customers can log in to their accounts to view and manage their policies.

This online portal allows for easy access to policy documents, billing information, and claims history. It empowers customers to have more control over their insurance affairs and simplifies the management of policies.

Digital Tools and Resources

Founders Insurance recognizes the importance of providing digital tools and resources to assist their customers. These resources may include educational materials, FAQs, and digital tools that help customers understand their policies better. The company’s commitment to offering digital solutions contributes to a more streamlined and customer-friendly insurance experience.

Are the ratings and customer reviews positive?

Founders has an A+ rating with the Better Business Bureau (BBB), but there are 195 complaints on file in the past three years. Although it does not seem to have affected the rating overall, this is a pretty high number for a relatively small and unknown company. Of the complaints listed, 38 have been closed in the past 12 months.

Founders has 192 Google reviews, which, again, is a lot for this type of company. The overall rating is 1.3 stars and the vast majority of the reviews are very negative. There are repeated complaints about poor customer service, unreturned phone calls, slow response, and denial of claims.

Among the 20 Yelp reviews, there are a handful of positive comments, but the overall rating remains a dismal 1.5 stars. Again, the same comments about the company’s claims service and responsiveness are repeated here.

Overall, the reviews leave a pretty negative impression of Founders.

The Bottom Line

Founders Insurance offers a variety of options aimed at those looking for affordable insurance coverage. However, their track record for customer service leaves something to be desired, and some customers may find the coverage options very limiting. For instance, those with high-value homes might find $300,000 primary dwelling coverage limits and the lack of robust homeowners policy options insufficient for their needs.

While those in search of non-standard insurance can often feel they have limited choices, there are other choices and companies with fewer complaints recorded against them. From our research, most of the complaints centered on auto insurance, so this company may be a better choice in other areas – but again there does seem to be a lot of complaints, there is a possibility you will find better value elsewhere.