Frankenmuth Insurance Review & Complaints: Auto, Home & Life Insurance (2024)

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Michigan-based Frankenmuth Insurance sells a selection of personal insurance products as well as commercial coverage. They are a fairly large regional insurer, covering 15 states.

About Frankenmuth Insurance

Like many insurance companies in the late 19th Century, Frankenmuth was founded by a group of people looking for a shared method of protection against loss. In this specific case, it was a group of German immigrants that created Frankenmuth in 1868, naming it for the city in which it was created.

As cars become more popular, Frankenmuth responded with the creation of Frankenmuth Mutual Auto Insurance Company. In 1941 the original association became known as Frankenmuth Mutual Fire Insurance company, and within two decades the two companies had been merged into one.

Frankenmuth looked to expansion in the 1970s moving into several other surrounding states, including Ohio, Wisconsin, and Indiana. Further expansion came in the following decades, and in 2007 a merger with Patriot Insurance moved the company into New England.

Today Frankenmuth still operates largely in the Midwest, and Patriot continues to write insurance under its original name in the New England area. Not all of the company’s products are offered in all states; many have access only to commercial lines, with personal insurance products more limited in regional scope.

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What are Frankenmuth Products?

Frankenmuth’s personal lines offerings include the big three: auto insurance, home insurance, and life insurance, along with a selection of specialty products. They also have a variety of common commercial products.

Home Insurance

Frankenmuth has two levels of homeowner’s insurance available.

The Home Protector is their standard homeowner’s insurance program, covering structures, personal property, and personal liability. The policy includes replacement cost coverage for both the dwelling and for personal property, and a selection of other common coverage.

The Ultra Home Guardian is a higher-level policy that adds additional coverage not found on the more basic option. This includes coverage for sewer and drain backup, lock replacement, evacuation expenses, fire department service charges, and more items that are not included in most home insurance policies.

Frankenmuth also provides coverage for a range of other home needs. This includes a condo policy that provides walls-in coverage, and a renter’s insurance policy to protect tenants’ personal property. They also write policies specifically for rental properties.

Manufactured home insurance is available only in Michigan.

Auto Insurance

The auto insurance policy differs somewhat from state to state, but covers all of the basics as well as offering a variety of options. The list of options does not hold any surprises; they are all common choices such as roadside assistance, rental car coverage, and a business use endorsement as well.

Frankenmuth also has a collector car program that they underwrite directly. This is unusual, as many insurance companies – even the big ones – pass this offer to specialty insurance companies.

Specialty Insurance

Frankenmuth has insurance programs for watercraft as well as for recreational vehicles.

The watercraft program includes coverage for basic boats as well as a yacht program for crafts of 26’ or larger.

Recreational vehicle coverage includes snowmobiles, ATVs, travel trailers, motor homes, golf carts, and motorcycles (in Michigan only). (For more information, read our “Best Car Insurance Company for a Golf Cart“).

Life Insurance

Frankenmuth offers both term life insurance and whole life insurance policies but does not give much detail on the programs. Visitors to the site are directed to an agent for more information.

Commercial Insurance

Available in more states than the personal lines, commercial coverage is available in a wide range of options.

Two package policies are offered, the Business Owners for smaller companies that fit the requirements, and commercial package policies for those that cannot be insured with a BOP. These both include basics like liability and property coverage, and add on additional customized coverage as well.

Frankenmuth’s list of commercial options includes:

• Commercial Auto
• Commercial Umbrella
• Employment Practices Liability
• Worker’s Compensation
• Equipment Breakdown
• Cyber and Data Coverage
• Professional Liability
• Surety Bonds
• Safety Services
• Industry-Specific Solutions

How to Get Rates

Frankenmuth does not offer online quoting and firmly defends that decision by arguing that only an agent can help you to determine what you really need for coverage and create the policy that is right for your needs.

This point is a good one, but in the modern age online quoting is something many people expect, and it may deter people from considering a company among their options. This is particularly true when getting a quote results in solicitation attempts.

Frankenmuth Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Frankenmuth Insurance offers a modern and convenient claims process for policyholders. They allow claims to be reported online through their website, providing an easy and accessible way to initiate a claim.

Additionally, they have a toll-free, 24/7 claims reporting line, ensuring that customers can report claims at any time, day or night. This flexibility is a positive aspect of their claims process, as it accommodates different preferences and schedules.

Average Claim Processing Time

While the content provided does not specify the exact average claim processing time, Frankenmuth’s efficient online claims reporting system and the availability of a 24/7 claims reporting line suggest a commitment to prompt claim handling. Customers can expect timely responses and assistance when filing claims, contributing to a smoother claims experience.

Customer Feedback on Claim Resolutions and Payouts

Frankenmuth Insurance maintains a positive reputation when it comes to claim resolutions and payouts. The company has received an A+ rating with the Better Business Bureau (BBB) and has only received four complaints in the past three years, indicating a strong track record of resolving customer issues satisfactorily.

Furthermore, customer reviews on the BBB website are generally positive, with a 3.5-star rating, highlighting the company’s commitment to fair and efficient claim settlements.

Digital and Technological Features of Frankenmuth Insurance

Mobile App Features and Functionality

While the provided content does not detail the specific features and functionality of Frankenmuth Insurance’s mobile app, it is mentioned that they offer a modern claims process that allows customers to report claims online.

Mobile apps often complement these online services, providing policyholders with a convenient platform for managing their policies, viewing claim status, and accessing other insurance-related information. To provide comprehensive information on their mobile app, additional research may be required.

Online Account Management Capabilities

The content does not elaborate on the online account management capabilities of Frankenmuth Insurance. However, it is reasonable to assume that the company offers online account access, allowing policyholders to view policy details, make payments, and manage their accounts digitally.

To provide a more detailed overview, it may be necessary to explore the insurer’s official website or conduct further research.

Digital Tools and Resources

The content does not specify the digital tools and resources offered by Frankenmuth Insurance. Digital tools can include educational resources, calculators, and informational content designed to help customers understand insurance products better. To provide a comprehensive overview of their digital offerings, additional research on the insurer’s website and resources may be required.

What are the ratings and consumer reviews?

Frankenmuth has a financial strength rating of  A+ with the Better Business Bureau (BBB), with only four complaints in the past three years. They became accredited only recently, in 2018. Six customers have left reviews, most of them very positive, giving the company 3.5 stars overall. That is all good news for a company this big.

There are 20 reviews on Consumer Affairs, with a two-star rating overall. While there are more negative reviews here, that is very common for this site. There are also some positive reviews, which helps to balance the negatives and is always a good thing to see.

Yelp shows a similar situation – six reviews for three stars overall. In general, this company appears to have a pretty good reputation, with very few complaints for such a large insurer.

According to the National Association of Insurance Commissioners (NAIC), Frankenmuth Mutual Insurance company receives far fewer complaints than expected only about 20%.

Frankenmuth Insurance Review & Complaints:What’s the bottom line?

Frankenmuth as a good range of products and a solid reputation. They are a good choice if you do not mind working with an independent agent and prefer a regional company. Since we are unable to obtain rates, we cannot compare them on value, but we have a positive impression overall.

Frankenmuth’s largest subsidiary is Frankenmuth Mutual Insurance company. Its Patriot Insurance company subsidiary operates on the East Coast.

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