Guarantee Trust Life Insurance Review & Complaints: Life & Health Insurance (2024)

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Illinois-based Guarantee Trust Life Insurance has a long history as a family-run insurance company. They offer life insurance coverage, health insurance, and special risk policies across the country.

What should I know about Guarantee Trust Life?

Guarantee Trust Life (GTL) operates as a mutual insurance company and was founded in 1936. Throughout its existence – and to this day – a member of the Holson family has been at the helm. The company’s headquarters is located in Glenview, IL, and they provide coverage in all states, although product availability varies.

GTL products are sold through independent agents across the U.S. They also write a lot of group benefits as employer-sponsored and voluntary benefits. The website is sparse in terms of details on both the company history and the specifics of the products they write.

We have reviewed GTL’s Medicare Supplement products separately here; this review will focus on the other products available from GTL.

What are the Guarantee Trust Life products?

GTL’s product lineup is mainly focused on supplemental health, with a few group basic coverage policies, some specialty options, and only two life insurance coverage products. Some products are group products that require membership in Select Benefit Service Association (SBSA), which has an added cost.

Read more: Guarantee Trust Life Insurance Medicare Review & Complaints: Health Insurance 

Life Insurance Policy

GTL lists two life insurance policies on its website, and neither is the type of standard policy we would expect to see.

MultiLife is a joint term life insurance policy that is issued to two people, generally a couple. It has a payout of up to $500,000 if both insured people die within a specific interval and a single benefit of $15,000 in the event that either of the policyholders passes away while the other is still living. Interval periods can be selected between 30 and 365 days. This plan is listed as requiring group membership but doesn’t state whether it is SBSA.

The other available option is juvenile life insurance policy called Great Start. This plan has up to $30,000 in modified premium whole life coverage. The plan has a set premium amount for any applicant under 25, and amounts of coverage increases are available at age 31, 34, and 37. (For more information, read our “Understanding Modified Whole Life Insurance“).

Supplemental Health

GTL has a variety of supplemental coverage health plans to pay costs that are not covered by major medical insurance.

Advantage Plus Hospital Confinement Indemnity pays a daily flat rate for hospital stays of between $100 and $600. The plan offers several benefit periods – 3, 6, 10, or 21 days – and benefits reset after 60 days without a hospital stay.

Critical Cash is a critical illness policy that provides a monthly benefit in the event of a serious diagnosis. It can cover a variety of out-of-pocket expenses including assisted living and in-home nursing for a benefit period chosen at issue.

iGap is a policy designed to cover out-of-pocket expenses with lump-sum payments for accidents, critical illnesses, and other hospital stays. This plan requires membership in SBSA.

GTL also has a lump sum cancer, heart attack, and stroke policy that pays out a lump sum benefit to the insured when diagnosed with any of the three. The plan also has an experimental treatment benefit for cancer.

Short Term Care coverage is available with benefit periods of up to 365 days. This plan pays out-of-pocket costs associated with a short-term disability, illness, or injury that requires in-home or facility care.

GTL’s Accident insurance policy is another group-only policy that requires membership in SBSA. It covers a variety of costs associated with an accident, including air ambulance services and accidental death and dismemberment benefits.

Special Risk Policies

GTL writes a few special risk policies, mainly for schools. Plans include College and University Sports coverage, College and University Accident, K-12 Student Accident, and Child Care Facility coverage.

Guarantee Trust Life Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Guarantee Trust Life Insurance offers multiple options for filing a claim, ensuring convenience for policyholders. You can file a claim through their website, making it easy to initiate the process online. Additionally, they provide a toll-free customer service line for assistance with claim submissions over the phone.

While they don’t mention a dedicated mobile app for claims, their online platform should be accessible via mobile devices, offering flexibility in how you submit your claims.

Average Claim Processing Time

Unfortunately, the article does not provide specific information about the average claim processing time at Guarantee Trust Life Insurance. Policyholders should reach out to the company directly or consult their policy documents for detailed information on claim processing times.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on claim resolutions and payouts at Guarantee Trust Life Insurance appears to be mixed. While the company has an A+ rating with the Better Business Bureau, there are 18 customer complaints on file in the past three years. Some of these complaints pertain to issues with claims, including delays or disputes.

However, there are also positive reviews on platforms like Google, suggesting that some customers have had satisfactory experiences with their claims. It’s advisable for potential policyholders to research further and consider both positive and negative feedback when evaluating the company’s claim resolution process.

Digital and Technological Features of Guarantee Trust Life Insurance

Mobile App Features and Functionality

The article does not provide specific information about the mobile app features and functionality offered by Guarantee Trust Life Insurance. Policyholders interested in mobile app capabilities should visit the company’s official website or app store to explore the features available for managing their insurance policies on the go.

Online Account Management Capabilities

Guarantee Trust Life Insurance likely provides online account management capabilities for policyholders. While the article doesn’t detail these features, it’s common for insurance companies to offer online portals where policyholders can view and manage their policies, make premium payments, and access policy documents.

Policyholders can contact the company or visit their website to learn more about the specific online account management tools available.

Digital Tools and Resources

The article doesn’t provide specific information about the digital tools and resources offered by Guarantee Trust Life Insurance. However, insurance companies typically offer various digital resources, such as educational materials, FAQs, and calculators, to help policyholders make informed decisions about their coverage.

What kind of ratings and consumer reviews does GTL have?

GTL currently has an A+ rating with the Better Business Bureau (BBB), with a total of 18 customer complaints on file in the past three years. Four of those complaints were closed in the past 12 months.

Consumer Affairs has nine reviews of GTL, all of which are negative. We found a further 30 reviews on Google. Among these are several very positive reviews, resulting in an overall 3.8-star rating for the company. GTL does appear to make a practice of responding to some, if not all, of the reviews on Google, which is an encouraging thing to see.

Most complaints were regarding failure to pay claims; some cited poor customer service. The positive reviews seem to reflect an opposite experience.

What’s the bottom line?

Guarantee Trust Life is likely to appeal mainly to people who are already working with an agent or broker or are obtaining group coverage, such as for their employees. Their life policies are very limited, and most insurance shoppers are not going to find what they are looking for here. They do have a good list of supplemental health products, but the requirement for a group membership on several of them is likely to make many people shy away.

If you are in the process of looking for life insurance coverage through Guarantee Trust Life – or from any other insurer – it will be helpful to work in conjunction with an independent insurance agent or broker. That way, you can compare the available policies and premium prices more carefully. Once you have located a price point, you can settle on which one will be perfect for you.