Gundersen Health Plan Medicare Insurance Review & Complaints: Health Insurance (2024)

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Gundersen Health Plan is the health insurance plan offered by Wisconsin-based Gundersen Health System. In addition to individual and family plans, Gundersen also offers Medicare Advantage and Supplement options through their partnership with Quartz Health Solutions.

This Gunderson Health Plan Medicare review will focus on the company’s Medicare Advantage and Supplement plans. We’ll look at how to get Gunderson Health Plan Medicare quotes and how the company compares to the competition.

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About Gundersen Health Plan

Gundersen Health Plan has its roots in the private practice of Dr. Adolf Gundersen, first opened in La Crosse, Wisconsin in 1891. Gundersen was instrumental in growing and improving health care services for the local community and beyond – his efforts led to a Wisconsin Supreme Court decision that allowed hospitals to set their own standards for medical employees, setting a national precedent.

Gundersen’s namesake medical clinic operated alongside Lutheran Hospital for decades before the two finally joined officially in 1995 to create Gundersen Lutheran, Inc. That same year the company launched Gundersen Health Plan, offering HMO coverage to local residents and eventually in parts of Minnesota as well. The name was changed to Gundersen Health System in 2013.

Starting in 2015, Gundersen Health Plan began an affiliation with Unity Health insurance Review, which created a subsidiary health administration company, Quartz Health Solutions. By 2017 the two companies were joined by two other health plans under the Quartz brand. While Quartz handles administration, Gundersen Health Plan still operates as an independent insurance company.

Gundersen Medicare Plans

Gundersen Health System Medicare Advantage plans are sold under the Senior Preferred name, and Medicare Supplement under the Senior Choice name. Medicare Products are available in four states – Illinois, Iowa, Minnesota, and Wisconsin – although Senior Choice is only available in Wisconsin. For the purpose of this review, we focused on products offered in Gundersen’s home state, Wisconsin.

Gunderson Health Plan Medicare Advantage – Senior Preferred

There are five plans available, although four of them can be broken down into two plans each with a version that includes prescription drug coverage.

The Core plan is a $0 premium basic plan with copays of $25 for primary care and $50 for specialists. This plan includes Rx coverage, dental, hearing, and vision.

The Value plan has a copay of $25 per visit for both primary care and specialist visits, and the same amount for urgent care visits. The hospital copay is $200 per day for the first 17 days. This plan includes basic hearing, vision, and dental coverage. The Value D plan has all of the same coverage but includes Part D prescription drug coverage, but we were not able to access the copay amounts for this coverage due to a website error.

The Elite plan has lower copays – $10 across the board for primary care, specialist visits, or urgent care visits. Hospital stays have a flat $250 copay per stay rather than a per-day copay for any length of time. The Elite plan also includes dental, vision, and hearing benefits. Again, this plan can be purchased as the Elite D plan with prescription coverage included, but the same error prevented us from viewing details of this coverage.

Both of these plans are HMO plans, which means there is no out-of-network coverage. While they are Gundersen plans, members have access to several other local health systems and not only the Gundersen providers.

Gunderson Health Plan Medicare Supplement – Senior Choice

Senior Choice is a Medicare Supplement plan that is only offered in the state of Wisconsin, which is one of the few states that does not use the letter-coded standard plans. This plan instead follows the Medicare Supplement plan standards specific to Wisconsin law.

The plan covers coinsurance amounts for Medicare Parts A & B as well as the first three pints of blood each year. It also covers 50% of the Part A deductible and a list of other benefits. There is only one plan option available.

Gunderson Health Plan Medicare Rates

Senior Preferred rates are provided clearly on the website along with the plan descriptions. Our sample rates were for La Cross county in Wisconsin, which makes them comparable only to other plans in the same area.

As previously noted, the Core plan is available with no extra premium.

The Value plan has a monthly premium of $20, and the Value D plan increases to $40 a month.

The Elite plan is $110 a month, with an increased premium of $143 for the Elite D option that includes prescription drugs.

We found the Medicare Advantage rates to be reasonable and affordable, although we cannot compare them outside Wisconsin.

We were unable to find any rates for the Senior Choice plan, nor is there an online quoting option.

Gundersen Health Plan Medicare: A Clear Path through the Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Gundersen Health Plan Medicare Insurance offers multiple options for filing claims, ensuring convenience for its policyholders. You can file a claim through their online portal, over the phone, or by using their mobile app. This flexibility allows you to choose the method that best suits your preferences and needs.

Average Claim Processing Time

While specific claim processing times may vary depending on the nature of the claim and other factors, Gundersen Health Plan aims to efficiently process claims. Policyholders can typically expect timely processing, and the company’s commitment to customer satisfaction often reflects in their claims handling.

Customer Feedback on Claim Resolutions and Payouts

Gundersen Health Plan Medicare Insurance has received positive feedback from customers regarding claim resolutions and payouts. Their commitment to providing quality service is evident in the satisfaction of their policyholders. Customer reviews highlight the company’s dedication to addressing claims promptly and fairly.

Gundersen Health Plan Medicare Insurance Digital and Technological Features

Mobile App Features and Functionality

Gundersen Health Plan offers a user-friendly mobile app that provides policyholders with convenient access to their insurance information. The app allows users to view their policy details, claims status, and even file claims directly from their mobile devices. It enhances the overall customer experience by providing easy-to-use digital tools.

Online Account Management Capabilities

Policyholders can manage their insurance accounts efficiently through Gundersen Health Plan’s online portal. The portal offers a range of features, including the ability to view and update policy information, check claim status, make premium payments, and access important documents. This online account management system simplifies the administrative aspects of insurance.

Digital Tools and Resources

Gundersen Health Plan provides valuable digital tools and resources to assist policyholders in making informed decisions about their healthcare coverage. These resources include educational materials, cost calculators, and online guides. By offering these digital resources, the company empowers its customers to navigate their insurance plans more effectively.

Gunderson Health Plan Medicare Insurance: The Bottom Line

Gundersen has some basic Medicare options available at affordable rates, and they have a solid reputation, with high ratings from two major consumer sources that are specifically in relation to their Medicare plans. They are a good choice if you do not mind the limitations of an HMO and live within their coverage area.

You may be able to get affordable Gunderson Health Plan Medicare Insurance, but that doesn’t mean you should skip shopping around. Compare rates on Medicare plans right here. Just enter your ZIP code now.