Haulers Insurance Company Review & Complaints (2024)

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Tennessee-based Hauler’s Insurance Company, Inc. (HICI) specializes in personal and commercial auto insurance. They sell their products through agents across seven mostly Southern states.

What is Haulers Insurance?

HICI was founded in 1986 and has its headquarters in Columbia, TN. In 2008 the company was acquired by Shelter Insurance Group and now operates as a subsidiary. Hauler’s products are available in Tennessee, Georgia, Alabama, Indiana, Missouri, South Carolina, and Virginia.

Products are sold only through local independent agents, with 700 insurance agents offering Hauler’s products in the seven states where they are licensed. The company’s business is clearly very agent-oriented, with a very basic and dated website that provides little to no information about the company or its products.

HICI sells only auto insurance, and no other products are mentioned on the website. Should you be on the hunt for an insurance policy, it can be said that you’ll find protection through HICI, but not what types. Most traditional companies on the market offer standard collision coverage, liability, and comprehensive coverage for various types of vehicles, while others may supply more extensive policy options. There isn’t enough information to currently state what HICI offers.

As previously mentioned, HICI has a very bare-bones website. The website does not offer information about their auto insurance coverages and products at all.

The only information given is that both personal and commercial auto is offered. Visitors to the website can use an agent locator in order to contact someone for information on products. It is very clear from the website setup that HICI does not see much of its business come in via online searches. If you’re in a rush to insure your vehicle, this may or may not deter you from pursuing a business relationship with them.

Are the company’s rates competitive?

Not at all surprising given the lack of any product information is the lack of online quoting. Customers will need to contact a local agent in order to obtain rate quotes.

Small companies operating through local agents rarely compete with the rates of major direct buy companies like GEICO; instead they often rely on reputation and customer service to provide value to customers. There are certainly risks involved when doing this, but hopefully it works out for both the company and the consumer in the end.

Haulers Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Haulers Insurance Company offers multiple options for filing insurance claims to ensure a hassle-free experience for their policyholders. You can file a claim with Haulers Insurance through their toll-free claim reporting line.

While it’s not explicitly mentioned whether this line is staffed 24/7, the presence of a dedicated toll-free line for claims questions suggests that the reporting line may be accessible around the clock. However, it’s essential to verify this information with the company.

Average Claim Processing Time

Unfortunately, the provided information does not include specific details about the average claim processing time for Haulers Insurance. To get a better understanding of their claim processing efficiency, you may need to contact the company directly or consult their official resources.

Customer Feedback on Claim Resolutions and Payouts

Haulers Insurance has garnered a generally positive reputation when it comes to claim resolutions and payouts. The company holds an A+ rating with the Better Business Bureau (BBB) and has been accredited since 2007.

Additionally, there have been only nine complaints filed against them in the past three years, indicating a relatively low number of dissatisfied customers.

However, it’s worth noting that some negative reviews on Google mention difficulties in contacting the company and issues with claims. For a comprehensive understanding of customer experiences, it’s advisable to explore more consumer feedback and conduct thorough research.

Digital and Technological Features of Haulers Insurance

Mobile App Features and Functionality

The information provided does not mention specific details about Haulers Insurance’s mobile app features and functionality. To assess the digital capabilities of the company, you may want to explore their official website or contact them directly for information on their mobile app and its offerings.

Online Account Management Capabilities

Haulers Insurance offers customers the convenience of online account management. Policyholders can log into their accounts on the company’s website, allowing them to access various self-service features and resources.

While the details of these online account management capabilities are not explicitly mentioned, it’s common for such features to include policy document access, billing and payment options, and the ability to update personal information.

Digital Tools and Resources

The content does not provide specific information regarding the digital tools and resources offered by Haulers Insurance. To gain a better understanding of the digital resources available to policyholders, you can visit the company’s official website or reach out to their customer support for comprehensive information on the digital tools they provide to enhance the customer experience.

Are the ratings and consumer reviews about the company positive?

Haulers Insurance has an A+ rating with the Better Business Bureau (BBB) at the time of this review, and it has been accredited since 2007. We found a total of nine complaints on file in the past three years, which is low for a reasonably sized regional company. Two complaints were closed in the past 12 months.

We found eight reviews on Google for the company, with an overall rating of 2.8 stars. The negative claims cite difficulty contacting the company and claims issues. Of the positive reviews, one is from an employee and the others do not provide any solid information.

What’s the bottom line?

Overall, there is not enough information available in regards to HICI to form a clear opinion. This company may appeal to those who prefer to work with an agent and like a smaller, regional insurance company. It is clear from the limitations of the company website that this is the way they prefer to bring in business as well, which might make them a good match for the right customer.

However at the moment, it’s unclear what type of coverage they offer aside from it being auto related.

Should you choose to go with a small company, you’re going to miss out on being able to take advantage of online operations, and you’ll have to work closer with agents. Some drivers like this, because it gives them a closer relationship with their provider. It all depends on what type of consumer-business relationship you’re after, and if they’ll be able to provide you with coverage to let you drive the road with peace and confidence.