How do I file a car insurance claim with Allstate? (2024)
Policyholders and those who need to file a claim against an Allstate driver can go to the official website, use the mobile app, or call 1-800-726-6033 to file an Allstate auto claim with customer service. Below, we'll give an overview of how to file a car accident claim with Allstate auto insurance.
Free Car Insurance Comparison
Compare Quotes From Top Companies and Save
Secured with SHA-256 Encryption
Heidi Mertlich
Licensed Insurance Agent
Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
Licensed Insurance Agent
UPDATED: Mar 8, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Mar 8, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Get Allstate claim assistance with 24/7 customer service by chat, phone, or email
- Have your policy number and accident information ready to file a claim
- Use the Allstate app to upload photos of the accident and track your claim
Allstate has the top financial rating on the reviews of the best car insurance company for paying claims. Many Allstate customers register for an online account or use the downloadable app. Using the phone app may be more convenient because you can easily upload photos of the accident.
How to File an Allstate Auto Claim
Follow the steps below to learn how to file a car insurance claim:
- Gather information. Provide Allstate with the location and time of day of the accident, photos/videos of the scene of the accident, a copy of the police report, witness statements (if any), information about the other driver(s) with contact information of everyone involved in the accident. (Read More: Do I need a police report to file a car insurance claim?)
- File the claim with Allstate’s Claims Processing Center. You can reach the Allstate Claims Processing Center by contacting Allstate customer service or filing a claim online at www.allstate.com/claims.
- Keep your claim number. Your claim will be assigned a number that you should write down.
- Contact your insurance adjuster. The claim will be assigned to an insurance adjuster. The adjuster will evaluate the damage and process the claim.
- Track your claim. Track your claim online or by using the My Account feature in the Allstate mobile app.
Read more: How long does it typically take for Allstate to process a car insurance claim?
The next step after filing your car insurance claim is to get the damages inspected.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
Secured with SHA-256 Encryption
How to Get Your Car Inspected With Allstate
The fastest way to complete an inspection is to use the Allstate Good Hands® Repair Network. Take your car to an Allstate-authorized repair shop or your favorite mechanic.
Allstate has good reviews for its claims process. Learn more in our Allstate Auto Insurance Review.
Virtual Inspection
If your car has minor damage and there were no injuries caused by the accident, you may be able to use the virtual inspection method by submitting your claim using the Allstate QuickFoto Claim® process.
Car Repairs and Payment
Whatever method you use for an inspection, you will receive a written repair cost estimate.
If you decide to have the damage repaired, the next step is to get repairs performed by either an authorized repair shop listed in the Allstate Good Hands® Repair Network or your mechanic’s shop.
Kristen Gryglik Licensed Insurance Agent
Once the repair estimate is approved by Allstate and accepted by you, Allstate will either pay you the amount less your car insurance deductible or pay the repair shop if it is a member of the Allstate Good Hands® Repair Network. You have to pay for your deductible out-of-pocket to get the repairs made.
Filing a Car Insurance Claim Is Easy With Allstate
Allstate has an organized process for claims and is well-known for its customer service provided by a local agent. You can ask your local agent to help with your claim and to keep you informed about its progress.
Remember you must carry full coverage car insurance to file a claim for your own damages after an accident. If you need to find more affordable coverage, use our free tool below to compare cheap car insurance quotes from local companies.
Frequently Asked Questions
How do I get online account access from Allstate?
To get online account access from Allstate, you register online. Then, you can easily file your claim.
Where do I download the Allstate mobile app?
The Allstate app is available for download on iOS and Android mobile devices.
How long does it take to process a claim at Allstate?
So, how long does it typically take for Allstate to process a car insurance claim? Usually, it takes around three to eight weeks.
A claims payout may come in a few weeks if the accident is minor with no injuries. If there is extensive damage and injuries with a dispute over who is at fault for causing the accident, the claims process may take many months and potentially years to resolve.
What is the Allstate insurance claim time limit?
Allstate doesn’t have limitations on how long after an accident you have to file a claim. However, many states have a statute of limitations on bodily injury and property damage car insurance claims.
Does Allstate pay claims well?
Allstate has a higher-than-average claims satisfaction score from J.D. Power, indicating customers are happy with how the company handles claims.
Is Allstate known for denying claims?
Generally, Allstate has good claims handling and denies claims due to policy exclusions or lack of evidence.
Why does Allstate take so long to settle a claim?
Various factors affect why insurance companies may take months to settle a claim, such as claim complexity, amount of documentation required, and the investigation process.
Will Allstate drop you for too many claims?
Many insurance companies, including Allstate, may choose to not renew or drop a policyholder for filing too many claims.
Does Allstate forgive the first accident?
Yes, if you’ve purchased or earned Allstate’s accident forgiveness, rates won’t go up after your first at-fault accident.
How do I negotiate a settlement with Allstate?
Document the damages, gather evidence, and obtain repair estimates to begin the process of negotiating a settlement with Allstate.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
Secured with SHA-256 Encryption
Heidi Mertlich
Licensed Insurance Agent
Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.