How do I file a car insurance claim with Erie? (2024)
If you're wondering how to file a car insurance claim with Erie, call customer service at 1-800-458-0811 to get started. You can also check your Erie insurance claim status online or through the mobile app. We'll overview the Erie insurance claims process and how to get in touch with an agent below.
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Heidi Mertlich
Licensed Insurance Agent
Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
Licensed Insurance Agent
UPDATED: Mar 5, 2024
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UPDATED: Mar 5, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Erie suggest you talk to your agent to get help with filing a claim
- Contact Erie customer service 24/7 by calling 1-800-458-0811
- Use your online account or mobile app to track your Erie claim
Erie is the best car insurance company for paying claims and received an 880 out of 1,000 points score for the J.D. Power customer service evaluation of claims processing. So, you’re in luck if you need to file a car insurance claim with Erie.
Keeping reading to understand the ins and outs of filing an Erie auto claim and how to get in touch with the company’s claims department.
Steps for Filing a Claim with Erie Insurance
The expert guide on how to file a car insurance claim outlines the basic information needed and the steps for making a car insurance claim.
Erie has a straightforward four-step claims process:
- Claims filing: Call your agent or customer service to begin the car insurance claim process.
- Claims adjuster: Once you file a claim, the insurance company selects a claims handler for your case, who will contact you promptly regarding the accident details and discuss your car insurance coverage. Details include the accident time, date, location, and the police report.
- Repair options: You get to choose how you want your car repairs made. The Erie Direct Repair program has a list of pre-approved auto mechanics and auto body shops that are easy to work with, or if you prefer, you may use your auto mechanic instead.
- Claim settlement: Pay your car insurance deductible to the auto repair shop, and Erie pays the rest of the claim for approved repairs until the policy limits are hit.
After you file your claim with the help of your agent, Erie recommends that you register for online access if you don’t already have it or use the downloadable app to track your claim and manage your account.
After your claim is approved, Erie pays for repairs according to your chosen repair option, minus your car insurance deductible. Your online account policy information has information about your deductible(s).
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Erie Car Insurance Claim Specifics
Your online account or mobile app system gives the following account details:
- Contact information for the assigned claims representative(s) processing your claim
- The status of your claim
- A rental car company to get a loaner car while your car is under repair
- Mechanic and repair shop information for those pre-approved for the Erie Direct Repair program
- The history of any claim payments already made (if any)
Read More:
- What is Erie’s policy on rental car coverage during the claims process?
- How long does it take for Erie to process a car insurance claim?
- What happens if I disagree with Erie’s decision on my car insurance claim?
There is information about the various coverage and processes in our Erie Insurance review. If you prefer, you can contact your agent, who can access all the information for you.
Tracking Your Erie Car Insurance Claim
The company recommends you track your Erie claim using your online account or the Erie mobile app. (Read More: Best Car Insurance Company That Sells Online)
It’s easy to get updates, as the most current information is available online 24/7. If you took photos using your phone, use the mobile app to upload them directly from your phone to the claims handler.
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Get help from your agent or contact customer service with questions.
Tips for Filing Erie Car Insurance Claims
Now that you know how to file a car insurance claim with Erie online and over the phone, always make sure you have a copy of the police report and the contact information for any other drivers or witnesses to the collision.
Read More: Do I need a police report to file a car insurance claim?
This information will help back up your claim and ensure that Erie pays for all covered events up to your policy limits.
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Frequently Asked Questions
How do I file an insurance claim with Erie?
Contact Erie’s customer service phone number at 1-800-367-3743 to file a claim.
How do I get a claim number from Erie?
When you file a claim, it gets a claim number. It is best to write this number down as you need it to reference your case. If you forget the number or lose it, you can contact your agent, the claims handler, or customer service, and they can look it up for you using your policy information.
Where do I get the Erie mobile app?
The Erie mobile app for iOS is on the Apple App Store. For Android devices, it is on the Google Play Store.
How long does it take to process a claim at Erie?
The time needed for settling a case differs significantly based on complexity. A minor accident with no injuries settles quicker than a major freeway pile-up with injuries and fatalities. Another thing that delays a claim settlement is a dispute over the cause of the accident and who is at fault. If there are lawsuits filed, expect further delays.
What are my options if my Erie auto claim gets denied?
So, what happens if I disagree with Erie’s decision on my car insurance claim? Gather evidence about your insurance claim, such as police reports, photographs, and medical records. Then, review your insurance policy and file an appeal with your insurer.
Read More: What should I do if my car insurance claim is denied?
How long do you have to report an accident to Erie?
Erie doesn’t specify a time frame for filing claims. So, they’ll process your claim even if the event happened a while ago.
Is Erie good at paying claims?
Yes, J.D. Power gives Erie a score of 880 out of 1,000 points for claims satisfaction.
How do I report an accident to Erie?
Report an accident to Erie by contacting customer service at 1-800-367-3743.
Is Erie insurance financially stable?
Yes, Erie touts an A rating from A.M. Best, a credit rating agency.
Does Erie offer accident forgiveness?
Yes, Erie will forgive your first accident with no rate increases after you’ve been a customer with Erie for at least three years.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
Secured with SHA-256 Encryption
Heidi Mertlich
Licensed Insurance Agent
Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.