The IHC Group Insurance Review & Complaints (2024)

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The IHC Group is a group of insurance companies offering supplemental health insurance, dental, vision, life insurance, and other products across the nation. Each company in the group serves a different market, meaning the available products vary from state to state.

This IHC Group review will look at the health insurance coverage that the company offers as well as how they hold up in customer reviews.

Before you decide whether or not to buy IHC Group Insurance, compare your options among the variety of health insurance plans that are out there. Enter your ZIP code now into our comparison tool for free quotes.

What is The IHC Group?

Independence Holding Company (IHC) is a holding company that has been offering a range of individual plans for people through subsidiary companies since 1980. IHC’s subsidiary companies are:

• Standard Security Life Insurance Company of New York
• Madison National Life Insurance Company, Inc.
• Independence American Life Insurance Company
• IHC Specialty Benefits
• Healthinsurance.org
• PetPartners
• IHC Carrier Solutions
• Cook & Company Insurance Services

Through these companies, IHC writes short-term and supplemental health insurance policies, dental, vision, life, and pet insurance policies. Products are sold through agents across the nation, and availability varies based on location. Some products are also sold online, which means a person would have access from a computer or mobile device. This can be a key factor for a lot of people when they’re looking for health coverage, given the importance of needing access to a policy’s information.

What types of insurance products are offered?

As previously mentioned, not all policies and level of coverages are available in all states, and they may be offered through any one of the subsidiary companies. Plan details are not offered on the website, but instead, a link redirects to healthedeals.com, which is owned by IHC. From there, individuals can shop for plans.

What is IHC dental and vision?

IHC offers both individual and group dental and vision plans. These PPO plans are offered either separately or as a bundle.

Is IHC short term medical offered?

IHC offers short-term medical coverage plans to fill gaps in coverage. Plans can be from 30-90 days in term length.

What IHC supplemental health plans are available?

IHC offers a selection of supplemental health insurance plans to cover costs not paid for under standard health insurance. These include:

• Gap plans to pay for deductibles and out-of-pocket costs
• Critical Illness insurance, a lump sum policy to be used at the policyholder’s discretion in the event of a serious diagnosis
• Hospital and Surgical Indemnity, which covers hospital and other costs related to inpatient and outpatient hospitalizations
• Rx Pay Card, covering out-of-pocket prescription costs
• Telemedicine services

Supplemental health coverages for individuals as well as through employers in the form of voluntary benefits.

Is IHC group life and disability offered?

IHC does not list any individual life or term disability insurance products but does list group benefits in this category. These may be employer-funded or voluntary benefits that can be elected by employees.

Can you get IHC pet insurance?

In 2017, IHC acquired PetPartners, a company that offers pet health insurance. These policies help cover the cost of veterinary bills for pets including cats and dogs.

What about state specific coverage?

IHC has a few products that are specific to states to meet particular legal requirements for employers. These include New York Disability Benefits Law coverage, Occupational Accidental Death and Employer Liability in Texas, and Injury On Duty coverage in the state of Massachusetts.

Are IHC group rates reasonable?

IHC Group quotes can be obtained for most products on their healthedeals.com website. Since none of the products IHC offers are those we commonly use for rate comparisons, the rates returned on our quick quote are provided here only for informational purposes.

We ran a quote for dental plans and vision coverage for a single, 30-year-old male in California. A number of quotes were returned, starting at $18.20 a month for dental-only, and $29.96 a month for a bundled vision for individuals and dental plans.

The quoting system is easy to use and does not require much in the way of personal information.

Ease of Filing a Claim

The IHC Group Insurance provides a seamless claims filing experience, offering multiple convenient options for policyholders to initiate a claim. Whether through their user-friendly online platform, a quick phone call to their dedicated claims center, or utilizing their mobile app, policyholders can easily start the claims process in a manner that suits their preferences and circumstances.

Average Claim Processing Time

The IHC Group Insurance prioritizes efficiency in claim processing, aiming to provide policyholders with a swift resolution. On average, claim processing times are notably competitive, demonstrating the company’s commitment to promptly assisting policyholders during their time of need.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts with The IHC Group Insurance has been positive overall. Clients appreciate the fair and timely resolutions, along with the transparency and clarity throughout the entire claims process. The company’s dedication to ensuring satisfactory outcomes for policyholders has been well-received within the customer base.

Mobile App Features and Functionality

The IHC Group Insurance’s mobile app offers an array of user-friendly features and functionalities that empower policyholders to manage their insurance-related activities on the go. The app includes features such as easy claims submission, policy information access, premium payment options, and personalized notifications, enhancing the overall user experience and accessibility.

Online Account Management Capabilities

The online account management system by The IHC Group Insurance provides policyholders with a centralized platform to manage their policies, view coverage details, update personal information, and track claims. This digital portal offers a secure and convenient way for customers to stay informed and in control of their insurance-related matters.

Digital Tools and Resources

In addition to the mobile app and online account management capabilities, The IHC Group Insurance offers various digital tools and resources to assist policyholders in understanding their coverage, accessing educational materials, and making informed decisions.

These digital resources contribute to an empowered and well-informed customer base, fostering a positive relationship between the company and its clients.

Are the company’s ratings and consumer reviews positive?

It is difficult to gather a clear picture for an insurance group like IHC since the experience with each of the underlying companies will vary. We recommend reading IHC Group reviews for the specific company with which the policy is issued.

There is no single Better Business Bureau (BBB) page for the IHC Group, and again, each company will have its own individual rating. When searching for ratings, we did find a lot under the name IHC Health Solutions, which is not a name that appears on the current IHC company list but does appear to be the same company. The name seems to refer to the short-term medical plans offered by IHC.

There are 56 reviews of IHC Health Solutions on Consumer Affairs, all of which are negative. Many of the complaints refer to refusal to pay claims and there are several complaints of policies being canceled without notice.

The six reviews of IHC Health Solutions on Pissed Consumer cite similar problems. While the complaint volume here is not high, the repeat of the same complaints is of concern.

IHC Group employee reviews are mixed, with an overall 3.8 stars on Glassdoor. Star ratings can be incredibly helpful to a company, since customer reviews are taken seriously among consumers.

What’s the bottom line?

Since IHC Group is, in fact, the holding company for several underlying companies, it is vital to learn more about the specific company that will be writing your policy before you purchase. IHC Health Solutions, which appears to be the short-term medical branch, in particular, has some issues of concern that are repeated in the complaints.

If you are in the market for this particular product, be sure and do your homework and compare companies and their reviews and complaints thoroughly before committing.

Even if you find affordable insurance rates, compare other companies to be sure it’s the right choice. Enter your ZIP code into our comparison tool for free quotes.