Integrity Insurance Review & Complaints: Auto, Home, Life, & Business Insurance (2024)

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Founded over 80 years ago, Integrity Insurance Company provides personal lines products to cover all major types of personal lines, as well as business insurance. This super-regional insurer aims to provide quality products with the right balance of personal attention and modern technology.

Our Integrity Insurance review will help you to compare car insurance options from this small company and also find out how its rates stack up.

If you’re looking to get car insurance quotes before you read more, we can help.

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Integrity Insurance Company offers auto, home, and life insurance as well as commercial coverage for small businesses in Wisconsin and Minnesota. Integrity Insurance reviews find an A+ rating from the BBB. If you look for quotes online, you will be directed to contact an agent directly to find out your rates.
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Claims Feedback Financial Strength Founded over 80 years ago, Integrity Insurance Company provides personal lines products to cover all major types of personal lines, as well as business insurance. This super-regional insurer aims to provide quality products with the right balance of personal attention and modern technology.
Our Integrity Insurance review will help you to compare car insurance options from this small company and also find out how its rates stack up.

If you’re looking to get car insurance quotes before you read more, we can help.

Enter your ZIP code right now.

What Is Integrity Insurance?

Like many other homegrown insurance companies, Integrity was founded as a mutual insurer to cover farms. The company was created in Appleton, Wisconsin. Over time, the company expanded into Minnesota and Wisconsin and moved into the personal lines market. Today they write the big three – auto, home, and life – as well as business insurance.

In 2001, Integrity completed an affiliation agreement with Columbus-based insurer Grange Insurance. This expanded their coverage further, to a total of 13 states across both companies. It also gave Integrity a stronger financial backing and a more solid position in the industry.

Read more:

• Grange Insurance Review & Complaints: Auto, Home, Life & Business Insurance
• Minnesota Life Insurance Review & Complaints: Life Insurance

Integrity writes insurance exclusively through independent agents, and although they don’t offer any online quoting, they do offer online account access for policyholders on the website. This allows customers to manage their policies and track claims.

What products are offered?

Integrity offers auto, home, and life insurance as well as commercial insurance coverage for small businesses.

Is auto insurance offered?

Integrity has a strong auto insurance program with all the basics as well as a variety of insurance options that you don’t always see with smaller, regional insurance companies. Basics include liability, comprehensive, collision, rental reimbursement, and towing and labor coverage.

Options in addition to the common ones include:

• Pet medical
• Mobile device coverage
• Original Equipment Manufacturer parts
• Identity theft
• Loan/Lease Gap coverage

Integrity also offers a range of insurance coverage for boats, recreational vehicles, and motorcycles, although the website offers no details on these policies, mentioning them only as part of the auto insurance policy program description.

Is home insurance offered?

Integrity Insurance Agency offers homeowner’s package insurance solutions that are designed to cover the house itself, personal property, and liability. Their policies also offer a variety of options that can be added on for additional protection. These include:

• Water and sewer back-up coverage
• Replacement cost coverage
• Extra coverage for jewelry, furs, and other valuables
• Identity theft

Integrity also has condo policies available to cover the specific needs of condo owners who share responsibility for the structure with a condo association. They also write renter’s insurance and provide insurance solutions for personal property in an assisted living facility.

What additional products are offered?

Life Insurance

Integrity offers life insurance, but the website doesn’t indicate what type of policies they write or offer any details regarding their products. The life insurance page directs customers to contact an agent for more information.

Business Insurance

Integrity offers business coverage for a variety of company types. Their coverage options include:

• Commercial property and auto
• Worker’s Compensation
• Employment practices liability
• Commercial Umbrella
• Employee life insurance

They also offer a commercial package policy that brings together several of the most common coverage options.

Is the company’s pricing competitive?

The website promises competitive pricing but also makes clear that the company aims to provide the right balance between price and the best products and services.

Small regional insurers rarely compete with the big direct-buy insurance companies when it comes to rates. Policies sold by agents generally include commissions, which can drive rates up. Smaller companies also lack the financial backing to provide the lowest rates, although Integrity’s affiliation with Grange certainly helps them in that department.

The Integrity website will direct customers to an agent in their area to obtain a rate quote.

Claims Process at Integrity Insurance Company

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Integrity Insurance Company offers a variety of options for filing insurance claims. While they do not offer online quoting for policies, they do provide online account access for policyholders on their website. This feature allows customers to conveniently manage their policies and initiate the claims process online.

Additionally, claims can be filed over the phone, providing flexibility for those who prefer speaking directly with a representative. Integrity Insurance’s dedication to providing multiple avenues for filing claims enhances the overall customer experience.

Average Claim Processing Time

The efficiency of an insurance company’s claims processing is crucial for policyholders. Unfortunately, specific data regarding Integrity Insurance Company’s average claim processing time is not available in the provided content.

However, timely claims processing is often a priority for insurers, and customers can inquire about this aspect when discussing policies with Integrity Insurance agents.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback plays a pivotal role in assessing the quality of an insurance company’s claims resolution process. While there is no direct customer feedback mentioned in the content, the low complaint volume and an A+ rating from the Better Business Bureau are positive indicators of Integrity Insurance’s commitment to addressing customer concerns and ensuring satisfactory claim resolutions.

Prospective customers can further research customer reviews and testimonials to gain insights into the company’s performance in this crucial aspect.

Explore Integrity Insurance’s Digital and Technological Features

Mobile App Features and Functionality

Integrity Insurance Company recognizes the importance of modern technology in enhancing customer experience. While the content does not provide specific details about the mobile app features and functionality, it mentions that Integrity Insurance offers online account access for policyholders.

This implies that customers may have access to a mobile app that allows them to manage their policies, track claims, and access other relevant features on the go. Prospective policyholders can explore the mobile app’s features by reaching out to the company or visiting their website for more information.

Online Account Management Capabilities

Online account management is a convenient feature for policyholders to access policy details, make payments, and initiate claims. Integrity Insurance Company provides online account access, indicating that customers can conveniently manage their insurance policies through a web-based portal.

This feature is likely to offer a user-friendly interface, enabling policyholders to perform various tasks with ease.

Digital Tools and Resources

In addition to online account management, Integrity Insurance may offer various digital tools and resources to assist policyholders in understanding their coverage, making informed decisions, and staying updated on insurance-related matters.

While the content does not provide specific details about these tools, prospective customers can inquire about the availability of digital resources when discussing insurance options with Integrity Insurance agents. These resources may include educational materials, calculators, and informational guides to support policyholders throughout their insurance journey.

Are there consumer complaints against the company?

Integrity Insurance Agency is not accredited by the Better Business Bureau. However, they do have an A+ rating, and there have been only two complaints on file in the past three years. Complaint volume does tend to be lower for smaller companies, but these numbers are low even for a regional insurer.

This low complaint volume matches what we found in a further search for customer complaints or reviews. There are no complaints against Integrity in any of the usual places; in fact, we weren’t able to turn up any complaints outside the BBB. The company’s customer service seems to do a good job.

This may be in part due to some confusion based on the somewhat common name of the company – there are several insurance companies and agencies with similar names. Still, it doesn’t appear that there is much to report in terms of issues with this company.

What is the Company’s Financial Strength Rating?

Integrity Insurance Review: What’s the bottom line?

If you live in one of the areas that Integrity covers, and you’re seeking the personal service of an agent, they are well worth considering.

The Integrity Insurance Agency offers a wide range og comprehensive insurance programs with all the basics of a personal insurance plan and has a solid reputation. Integrity aims to strike a balance between cost-effective insurance products and excellent service, and they aren’t likely to be the cheapest option available. For those who value low cost above all, Integrity might not make the grade. However, if you are willing to pay a little more for personal attention and good products, they’re a company to add to your rate comparison list.

Now that you know all about Integrity Insurance, it’s time to save on car insurance.

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