Liberty Mutual Mobile App: Complete Guide & Review (2024)

Mobile devices are a major part of most people’s lives these days, and insurance companies are in a rush to take advantage of this technology. Not too long ago, a mobile app was an extra perk offered by a handful of companies but rarely used.

Now, it seems that a sleek mobile app is a necessity for any big-name company trying to keep up with the competition. Liberty Mutual is no different.

The Liberty Mutual mobile app does most everything its website can, plus a little bit more.

Device Availability

The app is available on any Apple or Android device, including your iPhone, iPad and tablets supporting Androids platform. Check your device’s app store to download the app.

User experience will be similar across devices.

App Features

Some insurance company apps are designed for a wide audience, marketed to anyone who might want to download them. Liberty Mutual is much more tightly focused on the needs of existing customers.

The app allows you to do most of the things you would do from the customer portal on the main website, including:

• Paying your bill
• Viewing your policy and ID cards
• Updating your information
• Swap to paperless billing
• Check on the status of a claim
• Report a new claim

There’s also a few mobile-only options that you may find useful:

• Sign up to receive text message notifications about your claim status
• GPS for mapping your location
• Gather contact information and take damage photos after an accident
• Locate nearby repair shops

As you can see, most of the app’s features are based around claims, along with paying your home and auto insurance premiums. These features are most useful in the event you are reporting a claim right from the scene of an accident since you’ll be able to record information, take photos and submit them timely. The ability to access insurance policy features provides a customer experience that most policyholders prefer.

Google Play / iTunes / Amazon Reviews

Google Play users give it a 3.6 review, which is pretty consistent with its results from other app stores.

There are a few bugs commonly reported with the app, the most frustrating of which being that it will often lose information, causing you to need to re-enter some things. If this bug hasn’t been dealt with, it’s a crippling flaw as no one who’s just been in an accident needs the added frustration of an app that doesn’t work.

Other users say that the app runs slowly or freezes intermittently at the load screen, often after several times of it working just fine.

These bug complaints were still being made as recently as November 2014, for the latest version (2.1.1.1), so they are likely still an issue for at least some users.

     Pros:

• Easy access to your policy and proof of insurance
• Ability to file a claim
• Ability to collect all necessary claim information like location, contact info, photos etc.
• Ability to pay your bill on mobile

     Cons:

• App has reports of lag

Additional Apps

Liberty Mutual has gone a bit “app crazy,” offering seven apps in total. Aside from its primary mobile app, it also offers:

• CarZen: A car-shopping app for the iPad, allowing you to research a new vehicle before buying one.
• Training Zone: A sports-game app with skiing and soccer mini-games. You can share your results with Facebook friends and earn various coins and upgrades like you would with any other casual social game.
• HomeGallery: A personal inventory app that allows you to keep track of all of your belongings in the event you need to file a homeowner’s claim.
• FuelQ: An app that monitors your driving habits and provides fuel efficiency analysis and tips for reducing fuel costs.

These apps are available to anyone, not just Liberty Mutual customers, and they’re clearly meant to create some additional buzz or interactivity with the company. By and large, though, they don’t offer anything that you couldn’t get elsewhere.

It seems it would make more sense if the HomeGallery app were bundled with the regular mobile app to add some extra usefulness, or even if the mini-games from Training Zone were incorporated in the main app to get people to use it more often. Having so many separate apps to potentially take up space on your device just doesn’t make sense from a customer perspective.

Bottom Line

Comparably this Liberty Mutual app performs at least as well if not better than most other insurance applications we have reviewed. It provides useful functionality and added features not available on the website. In the event of an incident, the Liberty Mutual app seems as though it provides true value. Aside from their main insurance and claims app, the others seem gimmicky while providing no tangible benefit. Stick with the one Liberty Mutual app and you should be just fine.