Meadowbrook Insurance Group Review & Complaints: Business Insurance (2024)

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Formerly known as Meadowbrook Insurance Group, AmeriTrust Group is the new name of a company that has been in business for more than 60 years. They are a niche commercial insurance group writing specialty policies through several subsidiary insurance companies and agencies. Meadowbrook worker’s compensation is one of the company’s top products.

Since they don’t write personal insurance, getting AmeriTrust insurance quotes, and comparing AmeriTrust insurance rates is challenging.

Our AmeriTrust review will tell you what you need to know, but if you’re looking for insurance quotes from the best insurance companies now, enter your ZIP code to get started.

About AmeriTrust Corporation

Meadowbrook was founded in 1955 as a retail insurance agency in Michigan. Within a few years, the agency started to focus in on specialty commercial insurance products for trade groups and associations.

In 1985 Star Insurance Company was created by Meadowbrook, which continued to acquire insurance companies and agencies to grow its business, now operating in 50 states as well as D.C. In 1998 Meadowbrook Insurance services acquired AmeriTrust Insurance Corporation, formerly AmeriTrust Bank, and in 2017 took the AmeriTrust name for the entire group. The Meadowbrook name is still in use by Meadowbrook Insurance Agency, one of the company’s subsidiaries.

The company’s headquarters is in Southfield, Michigan, and they sell their products across the country through agents and brokers, including their own agencies. AmeriTrust stock is sold publicly, AmeriTrust home loans are no longer offered, but AmeriTrust worker’s compensation is still sold.

AmeriTrust Products

All of AmeriTrust’s products are commercial in nature and are aimed at specific niche industries. They are broken down into four categories.

Small Business Unit Products

Small business products are offered for two niche markets. FitnessEdge is a package policy for health and fitness facilities, including health clubs, small studios, swimming pools, and recreation centers.

AutoEdge is the product designed for auto sales and service businesses. Included industries are new and used dealers, general auto repair, paint and body shops, and specialty auto shops.

Specialty Products

AmeriTrust’s Specialty Products category offers Excess Worker’s Compensation and Surety.

Excess Worker’s Comp is available to self-insured clients and includes a long list of industries including school districts, universities, health care systems, manufacturing, restaurants, and retail.

The company also offers a selection for surety and fidelity products.

Specialty Risk

AmeriTrust offers wholesale specialty products in several categories, particularly industries requiring some specific underwriting expertise.

The main categories are garage, environmental, marine, and umbrella & excess.

Excess & Surplus

Excess & Surplus products are offered through Century Insurance Group, a subsidiary that specializes in this type of product.

AmeriTrust Rates

Rate information is not available on their website and is online quoting is not offer, which is standard for this type of insurance. Due to the very specific nature of specialty commercial insurance policies, quotes are best obtained by speaking directly with a broker. This will ensure the accuracy of both the type of product being quoted and of the premium.

AmeriTrust Ratings and Consumer Reviews

AmeriTrust’s Better Business Bureau (BBB) file still appears under the Meadowbrook name, and the company has an A+ rating with no complaints on file in the past three years.

We were unable to find customer reviews under either the old name or the new, which is pretty common for this type of insurance company. With commercial and particularly with specialty commercial, complaints and problems are typically handled through avenues other than online review sites.

Meadowbrook (AmeriTrust) Insurance Group Claims Process

Ease of Filing a Claim

Meadowbrook Insurance Group offers multiple options for filing insurance claims to ensure convenience for their policyholders. These options include online claim submissions, phone claims, and the use of mobile apps. Policyholders can choose the method that best suits their preferences and needs.

Average Claim Processing Time

The average claim processing time at Meadowbrook Insurance Group may vary depending on the type of claim and its complexity. However, the company is committed to efficiently processing claims to provide timely assistance to policyholders. Specific processing times can be obtained by contacting the company directly.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is crucial in evaluating an insurance company’s claim resolution and payout process. Meadowbrook Insurance Group has received positive reviews and maintains an A+ rating from the Better Business Bureau under the Ameritrust name. While online reviews are limited, the company’s reputation for handling claims is generally favorable.

Digital and Technological Offerings at Meadowbrook (AmeriTrust) Insurance Group

Mobile App Features and Functionality

Meadowbrook Insurance Group offers a mobile app that provides policyholders with convenient access to their insurance information. The app includes features such as policy management, claims tracking, and the ability to contact customer support. Policyholders can easily download and use the app to manage their insurance on the go.

Online Account Management Capabilities

Policyholders can manage their insurance policies and accounts through Meadowbrook Insurance Group’s online platform. This includes the ability to view policy details, make payments, and update personal information. The online account management system is designed for user-friendliness and accessibility.

Digital Tools and Resources

Meadowbrook Insurance Group provides various digital tools and resources to assist policyholders in understanding their insurance coverage. These resources may include educational materials, FAQs, and digital brochures. The company aims to empower its customers with the knowledge they need to make informed insurance decisions.

AmeriTrust Insurance: The Bottom Line

AmeriTrust Financial is a specialty company that likely gets much of its business through brokers and referrals, and it is not the type of company the average person will encounter when shopping for insurance. They have been around for a long time and offer some products that may be difficult to locate, making them worth a look for companies that are seeking the specific products they provide. We recommend working with a trusted broker for assistance with this type of product.

Now that we have covered what you need to know about AmeriTrust Insurance, it’s time to compare rates. Shopping for insurance, even when there are plenty of options, can be one of those tough decisions. Comparing all of your choices will ensure that you get the best deal and products. Enter your ZIP code right now.