Old Surety Life Insurance Company Review & Complaints: Medicare & Life Insurance (2024)

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Oklahoma-based Old Surety Life operates with a faith and family approach to providing insurance. Although the name implies a life insurance company, Old Surety’s focus appears to be Medicare Supplement.

This Old Surety Medicare review will look at the Medicare plans that are available and how the company stacks up. We’ll also look at how to get Old Surety Medicare quotes.

Before you decide to buy Old Surety Life Medicare insurance, take the time to shop around. Compare rates now with free quotes from top companies.

About Old Surety Life

There is very little information in regards to the history of Old Surety. The website states that they have been in business since 1932, with headquarters in Oklahoma City.

The mission statement for the company indicates a Christian faith-based background, which will likely appeal to those who prefer a company that shares those values.

Old Surety sells its policies through independent agents across the country. Currently, the only product listed on the website is the Medicare Supplement.

Old Surety Medicare Supplement

In keeping with the minimally informative nature of the rest of the website, Old Surety offers only basic information in regards to their plans.

The company offers standardized Medicare plans A, C, G, and F. A is the most basic plan, covering basic coinsurance amounts. Plan F offers the most comprehensive coverage, paying for most out of pocket expenses. C, the only other plan offered out of 11 possible standard plans, lands somewhere in between. Old Surety Medicare Plan G is the best bet for those eligible for Medicare on or after January 1, 2020, ad Plan F will not be available to you.

Old Surety directs visitors to the government’s Medicare page for more information about the plans.

Old Surety Medicare Rates

It comes as no surprise that Old Surety does not offer online quoting. Although they have a chart outlining the basics of the Medicare Supplement plans they offer, rates are not listed.

This company is very much an in-person focused insurer, so it makes sense that they want potential customers to call in for a quote or reach out to an agent. It seems unlikely that they earn much business by way of Internet searches. They probably won’t show up on a list of the best insurance companies that sell online.

Old Surety Life Medicare Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Old Surety Life Insurance Company offers a relatively traditional approach to filing claims. While they do not provide online claim filing options, customers can file their claims over the phone. The company does not offer mobile apps for claims processing, which may be a drawback for those who prefer digital convenience.

Average Claim Processing Time

Unfortunately, there is no specific information available regarding the average claim processing time for Old Surety Life Insurance Company. Customers may need to reach out to the company directly for more details on this aspect of their claims process.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts for Old Surety Life Insurance Company appears to be generally positive. While there is limited information available, it is noted that the company has an A+ rating with the Better Business Bureau, which suggests a commitment to resolving customer issues satisfactorily.

Additionally, reviews on Facebook emphasize excellent customer service and ease of communication when it comes to claims, indicating a positive overall experience for policyholders.

Digital and Technological Features of Old Surety Life Medicare

Mobile App Features and Functionality

Old Surety Life Insurance Company does not offer a mobile app for policyholders. This absence of a mobile app means that customers may have limited access to digital features and functionality typically associated with insurance companies that provide mobile apps.

Online Account Management Capabilities

The company’s online account management capabilities are not extensively discussed in the provided content. However, given that they do not offer a mobile app and their website is described as minimally informative, it is possible that online account management options may be limited compared to other insurers that provide more robust digital platforms.

Digital Tools and Resources

The content does not provide specific information about the digital tools and resources offered by Old Surety Life Insurance Company. As such, customers interested in utilizing digital tools or resources should inquire directly with the company to ascertain what digital features are available for policyholders.

Old Surety Medicare Supplement Reviews and Ratings

Old Surety has an A+ rating with the Better Business Bureau. As of the time of this review, there are no complaints on file over a three-year period.

There are five Google reviews of Old Surety, and all but one are very positive. The single one-star review does not offer a comment to explain the rating, while the rest include praise for excellent customer service.

The company’s Facebook page has 17 five-star reviews. All of the reviews are glowing and again focus on excellent customer service. According to reviewers, Old Surety pays claims without issue and it is easy to get a real person on the phone.

Read more: Old Surety Life Insurance Company Review & Complaints: Life Insurance

Old Surety Life Medicare: The Bottom Line

Those in search of an old school, agent-based insurance company with strong Christian values are likely to find Old Surety a good bet. Their rates may not be competitive with larger companies, but they appear to make up for it with very personal service.

Affordable Old Surety Medicare insurance may be available to you, but you should check all of your options before you buy. Enter your ZIP code now to get fast, free quotes.