OneAmerica Insurance Review & Complaints: Life Insurance (2024)

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Focusing on life insurance and retirement, OneAmerica offers a range of products to both individuals and as group plans. Their products include disability insurance, long-term care, and annuities.

This OneAmerica insurance review will cover life insurance products as well as OneAmerica insurance ratings and customer reviews.

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About OneAmerica Insurance Company

OneAmerica was founded in 1877 by the Knights of Pythias, and renamed American Central Life Insurance Company in 1899. The Indianapolis-based insurance company became American United Life Insurance Company in 1957.

In the 1970s, the company began plans for a new tower to be built in Indianapolis, in which they moved into in 1982. The OneAmerica tower remains a landmark in the city and one of the tallest buildings in the nation.

In 2000 the company reorganized into a mutual holding company and created both American United Mutual Insurance Holding Company and OneAmerica Financial Partners Inc. Through acquisitions and mergers the company has continued to grow and remain a strong force in the life insurance and retirement planning industry. OneAmerica insurance careers and opportunities have grown as well.

Products are sold through financial planning professionals and agents across the nation. The OneAmerica Insurance phone number is 800-249-6269, and you can use a OneAmerica insurance login to view policies online.

OneAmerica Insurance Products

OneAmerica offers life insurance, long-term care, annuities, disability, and other retirement and workplace benefits products. Some products are only available through employers, while others are offered only to individuals.

Life Insurance

Whole life insurance, term life insurance, and universal life insurance plans are all offered to individuals. The website does not offer much in the way of details on these products, rather giving basic overviews of the products and inviting visitors to contact an agent for more information.

Issue age for term life is between 18 and 80, with term lengths up to 30 years available. Term policies can be renewed or converted. Both whole and universal life policies offer lifetime coverage, with cash accumulation accounts and several rider options.

The website indicates that policy availability, as well as riders offered, will differ from state to state.

Both group life insurance and business life policies are issued to businesses, but little detail is offered on these products.

Annuities

OneAmerica offers fixed annuities to individuals to provide tax-deferred, stable retirement income. The company does not offer variable annuities and does not give much detail regarding these investments.

Long-Term Care

OneAmerica long-term care policies aren’t offered separately, but instead the company writes this life insurance product with long-term care as an added benefit. They also suggest annuities as a long-term care option.

Disability Income

This is offered only as an employer-sponsored benefit. Details are not offered on the product itself or what kind of coverage it provides. The website offers mainly the benefits to employers of providing this product to their employees.

Other Products

There is a range of other employer and workplace benefits that are offered, with many as packages. OneAmerica also offers retirement services and assistance to employers as part of a benefits package to assist employees with preparing for retirement.

OneAmerica Insurance Rates

OneAmerica does not offer an online quoting option and directs customers to speak to an agent for quotes and policy information. As a highly agent-driven company, it is not surprising that online quoting is not available, although in today’s market it has come to be expected and is a real advantage for companies when recommending them.

It is likely that this company sees a lot of its business through employer-sponsored products as well as through agent referrals. The website is not geared towards assisting individuals who are comparison-shopping for coverage.

Oneamerica Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

OneAmerica insurance offers a straightforward claims process with multiple channels for filing a claim. Policyholders can file claims through dedicated phone numbers, fax, or email, depending on the type of product they hold.

While OneAmerica doesn’t provide an online claims submission option, the company offers clear instructions and a FAQ section on its website, making it easy for beneficiaries and policyholders to understand the process.

Average Claim Processing Time

OneAmerica strives to provide efficient claim processing, but the average processing time may vary depending on the complexity of the claim and the specific product.

Policyholders should contact the company’s customer service for information on the expected processing time for their particular claim. Despite not offering an online claim submission option, OneAmerica is transparent about the claims process, which can help expedite resolution.

Customer Feedback on Claim Resolutions and Payouts

OneAmerica has received positive feedback from customers regarding its claim resolutions and payouts. The company holds an A+ rating with the Better Business Bureau (BBB), indicating a track record of satisfactory claim handling.

While there have been some complaints filed with the BBB, they represent a small portion of the company’s customer base, and many of the concerns have been addressed. Additionally, the A.M. Best rating of A+ reflects OneAmerica’s strong financial standing, instilling confidence in its ability to fulfill claim obligations.

Oneamerica Insurance Digital and Technological Features

Mobile App Features and Functionality

OneAmerica offers a mobile app that provides policyholders with convenient access to their insurance information and accounts. The app likely includes features for viewing policy details, making premium payments, and contacting customer support. While specific app features may vary, it is designed to enhance the overall customer experience by allowing for easy management of policies on the go.

Online Account Management Capabilities

Policyholders can manage their accounts and policies online through the OneAmerica website. The online portal likely offers features such as policy viewing, premium payment options, and the ability to update personal information.

Online account management adds convenience for customers, allowing them to make changes and access important information without the need for a phone call or in-person visit.

Digital Tools and Resources

OneAmerica provides various digital tools and resources to assist customers in understanding their insurance coverage and making informed decisions. These tools may include calculators for estimating insurance needs, educational articles, and resources for retirement planning.

OneAmerica’s commitment to offering digital resources underscores its dedication to helping customers navigate the complexities of insurance and retirement planning.

With a strong emphasis on customer service and digital accessibility, OneAmerica strives to meet the needs of policyholders by simplifying the claims process and offering user-friendly technological features.

OneAmerica Insurance Reviews and Ratings

OneAmerica has a Better Business Bureau (BBB) rating of A+. There are currently 20 complaints on file in the past three years. Of those complaints, half were filed in the past year.

There are four negative reviews of OneAmerica on Yelp. These reviews have a common thread of problems with the website and customer service. Overall, the volume of complaints is not high nor is it concerning.

We were unable to find further OneAmerica company reviews on the usual websites, and this is likely due to the fact that so much of this company’s business comes in through employer benefits, and complaints tend to go through HR departments.

OneAmerica Insurance’s rating with A.M. Best is A+, or Superior, indicating a decent financial strength rating.

OneAmerica Insurance: The Bottom Line

With little information on OneAmerica’s products and rates, it is difficult to form a clear opinion. This is likely the sort of company people come to through an employer or a financial advisor recommendation, and may provide good products and service – however, we are unable to come to a strong conclusion.

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