Pacific Specialty Insurance Review & Complaints: Property & Powersports Insurance (2024)

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Pacific Specialty’s area of expertise is right in their name – they are known primarily as a specialty power sports insurer specializing in boats, motorcycles, and more. Beyond that, however, they also offer property & liability coverage with a unique approach to bundling policies.

Pacific Specialty Summary

Pacific Specialty Insurance Company is part of The McGraw Group of Insurance companies, which was founded in 1976 and is one of the largest providers of motorcycle and personal watercraft insurance in the country. Pacific Specialty writes policies in all 50 states as well as the District of Columbia, and also provides homeowners and liability policies. The company is based in Menlo Park, CA.

Other companies under the McGraw Group banner are McGraw Insurance Services, McGraw Power sports, and Western Service Contract Company. Pacific Specialty Insurance policies are administrated by McGraw Insurance Services.

Pacific Specialty policies are sold exclusively through independent agents; there is no online quoting available. Online services do include account access and claims services. The company offers a unique auto-home bundling option for reduced rates. Although they do not write auto insurance, they will provide a package discount to those who insure a home with Pacific Specialty and purchase auto insurance through the same producer.

What insurance products are offered?

Pacific Specialty writes policies in three main markets: property, powersports, and liability. There are several policy types in each of these categories.

Property Insurance

Property insurance is available for a variety of different home types and needs, from standard single-family homes to specialty policies.

• Homeowner’s Insurance – Pacific Specialty writes standard homeowner’s insurance policies designed to cover single-family homes. These package policies include replacement cost coverage for the home itself, personal property coverage, personal liability coverage, and a variety of other features.
• Renter’s Insurance – Pacific Specialty writes policies to cover the personal property of those who rent a home. This type of policy does not have structure coverage, but provides replacement cost coverage for personal property as well as liability coverage.
• Mobile Home Insurance – Pacific Specialty writes policies to cover the unique needs of mobile homeowners, including available coverage for golf carts, personal property replacement, and coverage for the home itself.
• Condo and Townhouse – These policies are available for all types of condos and town homes, providing a blended coverage that includes the portions of the structure for which the homeowner is responsible. Personal property and liability are also covered.

Earthquake Insurance – Earthquake damage is not covered by a standard homeowner’s insurance policy, so Pacific Specialty offers specialty policies to cover earthquake damage.

Powersports Insurance

Pacific Specialty is best known as a major insurer of power sports equipment, such as motorcycles, ATVs, boats, and RVs. These policies are designed for the unique needs and risks of powered toys.

• Motorcycle Insurance – Pacific Specialty covers a range of different types of street bikes, providing liability, collision, comprehensive and more. There is also coverage available for motorcycle accessories, including a full package policy, and transportation/trailer coverage.
• ATVs and Off-Road Vehicles – Policies for ATVs cover liability as well as the vehicle itself. They also include coverage for accessories when a full coverage policy is purchased.
• Boats and Personal Watercraft – One of Pacific Specialty’s areas of expertise, policies are available for a range of different types of watercraft. Watercraft liability, towing and transportation, and accessories coverage are a few of the package policy benefits.
• RVs and Travel Trailers – Whether a motor home or a towed travel trailer, Pacific Specialty writes comprehensive package policies to meet the needs of RVers from full-time to seasonal. Policies include personal property and enhanced roadside assistance.

Liability Insurance

Pacific Specialty writes both comprehensive personal liability policies and umbrella policies to protect the insured from lawsuits, negligence claims, and the many ways in which a mistake can become a financial disaster. Umbrella coverage of up to $2 million is also available.

How to Get Pacific Specialty Rates

Like most insurance companies, Pacific Specialty promises low rates. Quotes are not available through the website, making it difficult to compare to other insurance companies. The company would be expected to be most competitive in the specialty insurance area, since that is their area of expertise.

One of the more unusual things about Pacific Specialty that affects their rates is their auto/home bundling discount. The company will bundle their homeowner’s insurance policy with an auto policy from any insurance company. Although the website is somewhat unclear on how an insured can receive this discount, it appears that the policies must be purchased through the same producer. In addition to the other discounts available, this offer has the potential to bring rates closer to some larger insurance companies.

Pacific Specialty Insurance Claims Process

Ease of Filing a Claim

Pacific Specialty Insurance offers a range of options for filing insurance claims, providing convenience and flexibility for policyholders. Customers can choose to file their claims through various channels, including online, over the phone, or via mobile apps.

This multi-channel approach ensures that policyholders can select the method that suits them best, whether they prefer the ease of online submissions, the personal touch of speaking to a representative over the phone, or the convenience of using a mobile app.

Average Claim Processing Time

One essential aspect of any insurance company’s performance is the speed at which they process claims. Unfortunately, Pacific Specialty does not provide specific information about their average claim processing time on their website. Policyholders may want to inquire directly with the company or their agents for more details on the typical turnaround time for claims.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s performance when it comes to handling claims. While Pacific Specialty Insurance has an A+ rating from the Better Business Bureau, it’s essential to consider the experiences of actual policyholders.

Reviews and comments from customers indicate mixed feedback on claim resolutions and payouts. Some customers have reported difficulties with slow and poor claims response, rude representatives, denied claims, and unexpected rate increases.

To get a comprehensive understanding of how Pacific Specialty handles claims, it’s advisable to read consumer reviews and reach out to the company for specific case studies.

Digital and Technological Features of Pacific Specialty Insurance

Mobile App Features and Functionality

Pacific Specialty Insurance offers a mobile app that provides policyholders with convenient access to their insurance information and account management.

While specific features and functionalities of the app may vary, typical capabilities include viewing policy details, making payments, reporting claims, and accessing digital ID cards. The mobile app is designed to streamline the insurance experience, allowing customers to manage their policies on the go.

Online Account Management Capabilities

In addition to the mobile app, Pacific Specialty Insurance offers online account management capabilities through their website. Policyholders can log in to their accounts to access policy documents, review coverage details, update personal information, and make payments.

This online portal provides a convenient way for customers to stay informed and manage their insurance policies from the comfort of their homes.

Digital Tools and Resources

Pacific Specialty aims to support its policyholders with a range of digital tools and resources. These tools may include educational materials, FAQs, and online resources that help customers understand their insurance coverage better.

Additionally, the company may offer digital resources related to safety tips, claims guidance, and other valuable information to assist policyholders in navigating their insurance needs.

As technology continues to play a crucial role in the insurance industry, Pacific Specialty strives to provide digital and technological features that enhance the customer experience and simplify insurance management. Policyholders can take advantage of these digital tools to make informed decisions and ensure their insurance needs are met efficiently.

What are consumer research and complaints?

Pacific Specialty has been Better Business Bureau accredited since 2016. The BBB rating overview gives the company an A+ rating. There have been only 17 customer complaints in the last three years, four of which have been closed in the past 12 months.

On other review sites, comments and complaints from those doing business with Pacific Specialty indicate a great deal of difficulty with slow and poor claims response, rude representatives, denied claims, and unexpectedly raised rates.

There are 36 ratings on ConsumerAffairs.com, 31 of the 36 are one – star reviews. The overall rating of the company on this site is slightly higher than one star. The company ranks two stars overall on Yelp.

It is not uncommon for insurance companies to have a lot of negative reviews due to the tendency to write reviews only when dissatisfied.

What is the financial strength?

What discounts does Pacific Specialty offer?

Pacific Specialty offers a variety of discounts to its policyholders, including the following:

• Anti-theft device discount
• Motorcycle insurance discounts
• Safety course completion discount

Pacific Specialty Insurance Review & Complaints: What’s the bottom line?

Pacific Specialty writes a good range of specialty products and also offers homeowner’s insurance with a bundling discount that is unlike most other insurance companies. While their policies seem solid, there are quite a few negative reviews that are likely to give some people pause before accepting a policy.

The insurance company has received high ratings from AM Best and the BBB, and specializes in powersports insurance and other personal insurance policies. Customer satisfaction varies, but overall, Pacific Specialty can be considered to be a good insurance company for people looking for certain types of specialty personal insurance policies. The company may not be the right choice for everyone.