Pekin Medicare Insurance Review & Complaints: Health Insurance (2024)

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Pekin Insurance is a multi-state regional insurance company approaching their one-hundred-year anniversary. They write a variety of personal and commercial insurance including auto insurance, home insurance, life insurance, and supplemental health insurance. (For more information, read our “Pekin Insurance Review & Complaints: Home, Auto & Life Insurance“).

This Pekin Insurance Medicare review will look specifically at the Medicare plans the company offers. We’ll cover how to get Pekin Insurance Medicare quotes, which plans are available, and more.

Before you buy Pekin Insurance Medicare coverage, be sure to shop around. Enter your ZIP code now for fast, free quotes.

About Pekin Insurance

Pekin Insurance was founded in 1921 to provide affordable auto insurance to local farming communities in Tazewell County, Illinois. Like many insurance companies, it has its roots in the farm bureau of the area but quickly expanded to serve other markets. In 1952, Pekin added fire insurance products like home insurance, and then inland marine in 1960. Pekin Life Insurance Company was formed in 1965 and writes a variety of life insurance products. (For more information, read our “Farm Bureau Insurance Review & Complaints: Medicare“)

The company’s headquarters remain in Pekin, Illinois although they now serve multiple states. Their entire product lineup is offered in six states: Arizona, Illinois, Indiana, Iowa, Ohio, and Wisconsin. Pekin Life Insurance offers a selection of products in nine other states, with expansion into other markets continuing.

Medicare Supplement insurance products are available in all of the states Pekin serves. Products are sold through independent agents.

Read more: Farm Bureau Insurance Review & Complaints: Auto, Home, Life, Health, & Farm Insurance

Pekin Insurance Medicare Supplement

Pekin offers a range of Medicare Supplement plans that differ based on the state in which you live. For the purpose of this review, we looked at the plans offered in the company’s home state of Illinois.

Pekin offers only two out of the eleven possible Medicare Supplement plans. Plan N is the more basic plan that is offered by Pekin and available from all Medicare Supplement insurers. It covers Medicare coinsurance amounts and the first three pints of blood each year along with several coinsurance and deductible amounts.

Pekin also offers Plan G but doesn’t indicate that they offer the high deductible version. This plan covers most out of pocket costs not paid for by Medicare. The high deductible option allows the insured to get the coverage at a lower cost by paying a deductible before coverage kicks in, and may be available even though it’s not listed. This plan ensures you will know what your out of pocket costs will be and can plan for them while paying less each month.

Pekin may offer Plan F, but based on new Medicare regulations it can only be sold to people who were eligible for Medicare before January 1, 2020. This may be why we didn’t see it listed on their website.

Pekin Insurance Medicare Rates

Pekin Insurance does not offer online quoting. There is an option to request a quote, but this does not provide numbers right away. Instead, it will send your information to a local agent who will then contact you with quote information.

This is fairly standard for smaller, agent-driven companies, but Pekin is large enough at this point in time that we would expect to see online quoting as an option. This would help potential customers to gather rate information without being subject to repeated solicitation attempts and is really an expected service from an insurance company in the modern age.

Claims Process With Pekin Medicare Insurance

Ease of Filing a Claim

When it comes to filing a claim with Pekin Insurance, policyholders have several options at their disposal. These options are designed to provide flexibility and convenience, ensuring that the claims process is accessible to all.

Policyholders can choose to file their claims online through the company’s secure portal, over the phone by speaking directly with a claims representative, or even through the convenience of mobile apps. Pekin Insurance prioritizes a hassle-free experience when it comes to initiating a claim.

Average Claim Processing Time

Pekin Insurance understands the importance of timely claim processing. While the exact processing time may vary depending on the nature of the claim, the company is committed to swift and efficient service. Their dedicated claims team works diligently to assess and process claims promptly, minimizing any disruptions for policyholders during challenging times.

Customer Feedback on Claim Resolutions and Payouts

Pekin Insurance values feedback from its customers, especially when it comes to claim resolutions and payouts. They actively seek input from policyholders to continuously improve their services. This commitment to customer satisfaction drives Pekin Insurance to address concerns promptly and ensure that claim resolutions and payouts are fair and satisfactory.

Digital and Technological Features at Pekin Medicare Insurance

Mobile App Features and Functionality

Pekin Insurance offers a feature-rich mobile app that enhances the overall customer experience. The app provides policyholders with a range of functionalities to manage their insurance conveniently.

From accessing policy information to simplifying the claims reporting process, the mobile app offers a user-friendly interface. It allows policyholders to interact with the company seamlessly, whether they are at home or on the go.

Online Account Management Capabilities

Pekin Insurance prioritizes online account management capabilities to empower policyholders. Through a secure online portal, customers can access essential features.

These include reviewing detailed policy information, updating personal data, making premium payments, and monitoring the status of their claims. These online tools streamline access to critical information, contributing to a seamless and efficient insurance experience.

Digital Tools and Resources

In addition to its mobile app and online account management, Pekin Insurance provides a variety of digital tools and resources. These resources may include educational materials, interactive cost calculators, and safety tips.

By offering valuable information and tools, Pekin Insurance empowers policyholders to make informed decisions about their insurance coverage. The company’s commitment to leveraging technology ensures high levels of customer engagement and support.

Pekin Insurance Medicare Ratings and Consumer Reviews

Pekin Insurance has been accredited with the Better Business Bureau (BBB) since 1949 and has an A+ rating. There is a total of 14 complaints on file in the past three years. The 12 customer reviews on the BBB page provide an overall 2-star rating. The complaints are regarding unpaid claims, but there are also some positive reviews of the company citing an excellent experience.

There are eight reviews on Yelp, all of them negative for a 1-star rating there. The complaints are generally in regards to claims issues.

Insurance review site Clearsurance has a total of 122 reviews of this company; this larger number of reviews skews much more to the positive than the smaller numbers on other sites. Pekin has an overall 4.15-star rating here, with plenty of happy customers reporting a good experience. There are a few complaints as well, citing high premiums and cancellation of policies after a claim, but the comments here are overwhelmingly positive.

It is worth noting that none of the reviews we read were related to Medicare Supplement insurance, which is clearly a much smaller portion of Pekin’s business than are auto and other property & casualty products. Still, the reviews do provide a picture of the company’s customer service reputation in general.

Pekin Insurance Medicare: The Bottom Line

Pekin Insurance has a limited number of Medicare Supplement plans available in several states and does make their rates available to compare on price. This company is most likely to appeal to those that already have other policies in force with them and already know Pekin’s reputation. They do have a good reputation – which may make them worth a look to those who do not mind requesting quotes through an agent and are comparing rates on one or more of the four options Pekin has available.

You might be able to get an affordable Pekin Insurance Medicare plan, but shopping around is the best way to know you have a great rate. Enter your ZIP code now for free quotes.