PEMCO Insurance Review & Complaints: Auto, Boat, Umbrella & Home Insurance (2024)

In our extensive Pemco Insurance review, we’ll cover Pemco complaints, how to get a Pemco insurance quote, and the company’s products.

Pemco Insurance Company is a Pacific Northwest regional insurance company providing personal insurance products for residents of Oregon and Washington. They are based out of Seattle and promise insurance that is designed for the needs of the area.

Pemco Insurance review is one of many of our insurance company reviews. Before you read more, get some rates. Enter your ZIP code in the FREE comparison tool above to compare the best insurance companies in your local area.

What is the history of Pemco Insurance?

Pemco is an acronym for Public Employees Mutual Insurance Company and was founded in Seattle in 1950. It was created as the liability insurer to be partnered with PEMIC—a casualty insurer established the year before. The two companies were created to provide insurance products to the School Employees Credit Union of Washington. In 1977, the two merged into one company under the Pemco name.

Products are no longer limited to credit union members, and the company sells to the general public. They have grown to be the largest regional insurance company in the Pacific Northwest and continue to operate as a mutual insurance company. Pemco served only Washington until 2011 when they expanded into neighboring Oregon.

Today Pemco sells car insurance and home insurance as well as a handful of personal specialty policies. Their life insurance business started in 1963, was sold off in 2012, and the company no longer offers life coverage.

Pemco focuses on the preferred-risk market, which means they are not a good pick for high-risk drivers or even those with a blemish or two on their record. The company states that they keep rates lower by insuring drivers whose records indicate responsibility.

Pemco Mutual Insurance Co. is headquartered in Seattle, WA, with a branch office in Spokane. Policies are sold through agents across the service area. Pemco Insurance is found at 1300 Dexter Ave, and the Pemco Insurance phone number in Seattle is the same as the toll-free Pemco Insurance customer service number at 1-800-467-3626.

What products are offered by Pemco Insurance?

Pemco is mainly an auto insurance company, although they also write home, boat, and a few other policies. They do not currently offer any commercial insurance. You can buy Pemco Insurance directly or through an agent. Pemco Insurance quotes can be obtained over the phone or online.

What are the Pemco auto insurance products?

Pemco offers a reliable basic auto insurance program with some added benefits that add value without gimmicks. Their policies differ between the two states they cover, with most of the extras offered only in Washington.

In addition to the legally required liability coverage and standard options like comprehensive coverage, collision coverage, and towing and labor, they also have several other additional coverages, some of which are automatically included in the policy:

• Key replacement or re-coding coverage
• Camper, Canopy, or Toneau cover
• Custom Parts and Equipment
• Pet injury
• Rental car damage coverage
• Loan gap insurance
• Rideshare (Uber or Lyft) coverage

There is a good list of discounts, and good driver/accident-free are automatically applied to every policy (since they insure preferred risks, all of their customers should qualify).

Discounts include one for educators, not surprising given the company’s history, and for the University of Washington alumni. In addition to the option of bundling for an auto/home discount, they also have a homeownership discount as well. Additional discounts include good student, defensive driving for mature drivers, low mileage, and paid in full.

Enrolling in full coverage could get you free Pemco towing coverage.

This company does not have much in the way of trendy or gimmicky discounts but does offer minor ticket forgiveness to drivers who have not had a ticket in at least five years.

Pemco also offers classic auto insurance policies which covers motorcycles, scooters, and RVs.

What are the Pemco home insurance products?

Pemco writes standard homeowner’s insurance as well as renters and condo insurance. Pemco home insurance reviews are not as common as car insurance reviews, but we looked into their policy options.

The homeowner’s package policy is relatively basic, including all the coverage we expect and a few added benefits. Pemco includes water & sewer backup, which is often an add-on option, with their base policy. Replacement cost coverage is also included in their home insurance package.

The educator and U of W discounts are available on home policies and auto, along with a list of standard discounts. These include security and sprinkler system discounts and a newer home discount.

Both the renter and condo policies are also substantial but basic, although they include replacement cost coverage.

What are the Pemco boat insurance products?

Pemco writes boat insurance for various boats and includes ocean-faring vessels with coverage along 75 miles of the coast of the U.S. and Canada.

Their boat policies include coverage for a mechanical breakdown as well as fishing equipment coverage at replacement cost. Personal property that’s on the boat can also be covered.

Boat policies are an agreed value rather than the depreciated value, which offers better overall coverage.

What are the other insurance services offered?

Pemco also writes earthquake insurance, which can be added to a home insurance policy. With much of their coverage area being at risk of earthquakes, it is a good extra.

Read more: Does my car insurance cover damage caused by an earthquake?

Personal umbrella insurance is available in amounts of $1, $2, and $3 million. This coverage provides additional liability above and beyond the limits of underlying policies. This coverage is only offered to those with both auto and home insurance through Pemco.

Read more:

• PEMCO Umbrella Insurance: Complete Guide & Review
• PEMCO Insurance Review & Complaints: Earthquake Insurance
• PEMCO Insurance of Seattle Review & Complaints: Car & Homeowners Insurance

Are Pemco insurance rates affordable?

We ran a rate quote for a 30-year-old single male driver in Seattle, using the company’s headquarters zip code. The system stopped us just short of completion and required a social security number to continue, probably since it could not locate any records for our nonexistent sample driver.

The quote, which showed numbers in a sidebar despite our being unable to complete it, showed a 12-month premium of $1,088.21. We were not able to see what coverage this included since we could not complete the quote process. Since we do not usually quote in Washington state, we cannot compare this to other options.

Let’s look at the average insurance rates of the two states where Pemco provides insurance to give you an idea of how much you’ll pay for auto and home coverage.

Average Annual Auto and Home Insurance Rates of Oregon and Washington

These rates are averages reported from the National Association of Insurance Commissioners (NAIC). It’s pretty clear which state is cheaper. Annual Pemco insurance rate increases are often reported by customers, so rates may change over time.

One of the significant factors in insurance is the credit score. Did you know insurance companies issue lower rates if your credit score is excellent or good? According to the Federal Trade Commission, insurance companies give deals to consumers with high credit scores because they are likely to file a claim.

Since Pemco is preferred-risk drive insurance, we would expect them to offer their best rates to drivers with the best record and those with many years of experience. They are not going to have competitive rates for new drivers or drivers with tickets and accidents.

Claims Process at PEMCO Insurance

Ease of Filing a Claim

Pemco Insurance offers a straightforward and user-friendly claims process. Customers can file their claims through multiple channels, including online, over the phone, and even through mobile apps.

This flexibility ensures that policyholders can choose the method that suits them best. Whether you prefer the convenience of filing claims digitally or prefer speaking to a representative, Pemco has you covered.

Average Claim Processing Time

When it comes to processing claims, Pemco Insurance strives for efficiency. While specific processing times may vary depending on the nature of the claim, the company is known for its prompt handling of claims. Policyholders can generally expect a smooth and relatively quick claims process, which helps alleviate the stress that often comes with filing a claim.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s performance in handling claims. Pemco Insurance has received positive reviews from customers regarding its claim resolutions and payouts. The company’s commitment to providing fair and timely settlements has contributed to its reputation for customer satisfaction in this crucial aspect of insurance.

Digital and Technological Features by Pemco Insurance

Mobile App Features and Functionality

Pemco Insurance offers a robust mobile app with a range of features and functionalities. Policyholders can use the app to manage their insurance policies, access important documents, and file claims directly from their mobile devices. The app’s user-friendly interface and convenient tools make it easier for customers to stay connected with their insurance coverage on the go.

Online Account Management Capabilities

For those who prefer online account management, Pemco Insurance provides a comprehensive platform. Customers can log in to their accounts through the company’s website to review policy details, make payments, and update personal information. This online portal offers policyholders the flexibility to handle their insurance needs conveniently and securely from any internet-enabled device.

Digital Tools and Resources

Pemco Insurance understands the importance of offering digital tools and resources to enhance the customer experience. Beyond online account management and mobile apps, the company provides various digital resources to educate and assist policyholders.

These resources may include articles, FAQs, and guides that empower customers to make informed decisions about their insurance coverage.

Does the company have positive reviews and ratings?

Pemco has an A+ rating with the Better Business Bureau (BBB), with only 11 complaints in the past three years. There are eight negative reviews, with complaints regarding claims handling and unexpected rate increases.

The Pemco Insurance financial rating with A.M. Best is a B++, which is a drop from the previous Pemco Insurance A.M. Best rating of A-.

J.D. Power has given Pemco its top award for auto insurance satisfaction in the Northwest region for several years in a row, including the latest 2018 ratings. Claims are the only category in which the company did not receive top marks.

There are 109 Yelp reviews of Pemco with an overall two-star rating. A lot of the complaints seem to be about rate increases, with some claims issues as well. A few positive reviews are scattered among the complaints.

Overall, Pemco has a good reputation and a low complaint volume for its size.

How We Chose the Best Homeowners Insurance Companies

To select the best homeowner’s insurance companies, we reviewed the 25 largest insurers in the U.S. by premium volume, and top-ranking insurers for both customer satisfaction and home property claims performance as ranked by consumers in J.D. Power’s national studies. We then reviewed complaint trends with the National Association of Insurance Commissioners (NAIC) and verified AM Best financial stability rankings.

What’s the Bottom Line on Pemco?

Affordable Pemco insurance is probably available to you if you live in Washington or Oregon and have a stellar driving record. If you don’t, you might be better off with a different company.

The tread and rubber are the Pemco Insurance reviews and ratings. Since most people can’t get a Pemco auto insurance quotes outside of Oregon and Washington, Pemco will appeal to those who qualify for their best insurance rates and appeal to those seeking a local company.

Discounts are available for bundling your home insurance policy with certain Auto-Owners insurance products, and paying your entire annual premium up front.

In general, we would not expect this company to have the lowest rates around, but they do offer dependable products and a good reputation.