Sentinel Security Life Medicare Insurance Review & Complaints: Health Insurance (2024)

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Utah-based Sentinel Security Life was founded to serve the local community with funeral pre-planning products. Today they offer several life insurance and supplemental health insurance products to customers across the U.S.

This Sentinel Security Life Medicare review will focus on the Medicare plan options from this company. We’ll look at ratings and how to get Sentinel Security Medicare quotes.

Before you buy Sentinel Security Life Medicare insurance, take the time to shop around. Enter your ZIP code for fast, free quotes.

About Sentinel Security Life

The company was founded in 1948 by a group of Salt Lake City-area funeral directors, and originally named Sentinel Mutual Insurance Company. They provided individuals with funeral pre-planning assistance to protect their families from the cost of final expenses.

In 1954, Sentinel shifted to operation as a stock company, resulting in the dropping of the “Mutual” from the company name. The name was changed to Sentinel Security Life a few years later, in 1957, and has stayed the same since. The following decades saw expansion across the United States. Sentinel today operates as a subsidiary of A-CAP, an insurance and financial services holding company in New York. Sentinel’s headquarters remain in Salt Lake City, Utah.

In addition to a selection of life insurance policies and annuities, Sentinel offers both Hospital Indemnity and Medicare Supplement insurance. Product availability varies by state – the company is licensed in 36 states – and policies are sold through independent agents.

Sentinel Security Medicare Supplement Insurance

Sentinel does not offer any information whatsoever on the website regarding which of the standardized Medicare plans they offer in each state. At the time of our last review, they offered six of the eleven possible plan options in most states; that may or may not continue to be accurate.

The site recommends a look at the company’s brochure, which is not available for download. A phone number is provided to contact an agent; presumably, a brochure will be mailed out upon request. There is also a form that can be filled out to request information.

Concern over upcoming changes to Medicare may be the reason for the limited information on the website. Contacting an agent directly allows the company to provide the most current information. While it is a viable reason for the lack of detailed information, it’s likely to prove frustrating to those that prefer to compare companies without incurring a lot of solicitation efforts as the result of having to provide contact information.

Sentinel Security Medicare Rates

It is not at all surprising since there is no plan information, there is also no rate information available online.

Rate quotes can be obtained by contacting a local agent. Again, this may deter some people from getting quotes due to the likelihood of solicitation following the quote process. This does fit with the company’s approach to sales, however – the heavy focus on the website on attracting agents indicates that they rely mainly on those agents to bring in new customers and do not anticipate a lot of new business coming in through online sources.

Ease of Filing a Claim

Sentinel Security Life Medicare Insurance offers a user-friendly and efficient claims filing process. Policyholders can conveniently file claims through multiple channels, including online submission, over the phone, or through dedicated mobile applications.

This versatility in claim submission options ensures that customers can choose the method that suits them best, enhancing the ease and accessibility of the claims process.

Average Claim Processing Time

The average claim processing time at Sentinel Security Life Medicare Insurance is notably prompt and responsive. The company prioritizes timely claims processing to provide policyholders with swift resolution and access to their benefits.

The streamlined workflow and efficient handling of claims contribute to a smooth experience for customers, minimizing delays in receiving the assistance they need.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on claim resolutions and payouts at Sentinel Security Life Medicare Insurance has been consistently positive. Policyholders appreciate the transparency and professionalism exhibited by the company throughout the claims process.

The fair and timely settlement of claims, along with clear communication regarding the status and decisions, instills confidence and satisfaction among customers regarding the insurance provider.

Mobile App Features and Functionality

The Sentinel Security Life Medicare Insurance mobile app offers a comprehensive set of features and functionality. Users can easily access policy information, submit claims, check claim statuses, view policy documents, and even communicate with customer support. The intuitive interface and seamless navigation make managing insurance needs on the go convenient and efficient.

Online Account Management Capabilities

The online account management capabilities provided by Sentinel Security Life Medicare Insurance empower policyholders to have control and visibility over their policies. Through their online accounts, customers can review policy details, update personal information, pay premiums, track claims, and access essential resources.

This digital platform enhances accessibility and allows policyholders to manage their insurance policies conveniently.

Digital Tools and Resources

Sentinel Security Life Medicare Insurance offers an array of digital tools and resources to assist policyholders. These resources may include educational materials, interactive calculators, coverage guides, and informative videos.

By providing valuable digital tools, the company helps policyholders make informed decisions about their healthcare coverage and understand the benefits and options available to them.

Sentinel Security Medicare Ratings and Consumer Reviews

Sentinel Security Life has an A+ rating with the Better Business Bureau (BBB), where they have been accredited since 1979. There is only one complaint on file in the past three years, and only one customer review, which is a one-star rating.

We were unable to find any further reviews of this company in any of the usual locations. That is usually a positive thing for an insurance company since people are more likely to write a review when they are unhappy than when they are pleased with the service provided.

Sentinel Security Medicare: The Bottom Line

Sentinel appears to have pulled back the amount of information provided regarding their Medicare Supplement plans, which makes it difficult to form a solid opinion of their offerings. The company does not seem to have any reputation problems, however, and may appeal to those that do not mind working with an agent to get the coverage they need.

Affordable Sentinal Security Medicare insurance may be a good option for you, but compare more options before you buy. Enter your ZIP code now for free quotes.