Tesla Insurance Review & Complaints: Car Insurance (2024)
Tesla car insurance is available in California and claims to offer rates 20% lower than average car insurance rates or $61.48 per month lower than average car insurance costs.
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Michelle Robbins
Licensed Insurance Agent
Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...
Licensed Insurance Agent
UPDATED: Dec 29, 2023
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Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Dec 29, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
Key Info | Provider Specifics |
---|---|
Year Founded | 2019 (insurance) 2003 (company began) |
Current Executives | Elon Musk |
Number of Employees | 40,000+ |
Income | 2-5 billion dollars per year |
Headquarters Location | Palo Alto, California |
Phone Number | 1-844-34-TESLA |
Website | Tesla.com |
Best For | Tesla owners |
People with specialty cars, like classics and antiques, you can get specialty car insurance or collector car insurance. Electric cars are definitely specialty vehicles but, historically, there hasn’t been equivalent specialty insurance available for them.
To compound the problem, as vehicles with more and more autonomous features have made an entry onto the scene, there’s been a question over how insurance will work. It’s been muddy water. Who is responsible when an autonomous vehicle is in an accident? This has left autonomous vehicle owners in a gray area among the major insurance companies.
Tesla jumped right into that insurance industry gray area and they’re answering the question by creating a flagship insurance product. Who better to insure their own specialty vehicles? They know every in and out of their vehicles, from something as simple as a seat belt all the way up to their advanced driver assistance features.
But is Tesla good insurance? The Tesla car insurance program is brand new, but it looks promising.
What states have Tesla insurance available?
Tesla Insurance is available in California, only. They plan to expand into other states in the future. Which states will likely be next? Matthew Edmonds, head of Tesla Insurance said:
“Find the states where the population is, those will be the states we’ll be going to.”
When you examine state populations, the five biggest after California are the following:
- Texas
- Florida
- New York
- Pennsylvania
- Illinois
When you look at electric vehicles sales in each state, here are the top five after California for 2017 and 2018:
- New York
- Florida
- Washington
- Texas
- New Jersey
Based on those two lists, you shouldn’t be surprised if Tesla announces that they’ll start offering auto insurance policies in New York or Florida next.
When you look at the number of electric vehicles in California, you can see why Tesla Insurance launched there.
In 2018, there were 153,442 electric vehicle sales in California. To put that number in perspective, the state with the next highest electric vehicle sales was New York with 15,752 sales. That’s about 10 percent of what was sold in California.
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Does Tesla offer cheap car insurance rates?
Once you get your quote for the best car insurance company for Teslas, compare to the average auto insurance rates of some of the most popular car insurance companies in California.
Tesla insurance is available in California. It’s only available for Tesla vehicles. It’s definitely a niche market. The company plans to expand its insurance to other states in the future.
They claim their monthly premium rates are 20 percent lower than the competition and in some cases up to 30 percent lower.
Even though they only offer coverage in California, let’s hypothetically look at how much 20 percent would save you if they offered coverage in your state (which they likely will, eventually).
State | Average Car Insurance Annual Premium | Tesla's Rate at 20% Savings | Potential Savings with Tesla Insurance |
---|---|---|---|
Alabama | $3,566.96 | $2,853.57 | $713.39 |
Alaska | $3,421.51 | $2,737.21 | $684.30 |
Arizona | $3,770.97 | $3,016.78 | $754.19 |
Arkansas | $4,124.98 | $3,299.98 | $825.00 |
California | $3,688.93 | $2,951.14 | $737.79 |
Colorado | $3,876.39 | $3,101.11 | $775.28 |
Connecticut | $4,618.92 | $3,695.14 | $923.78 |
Delaware | $5,986.32 | $4,789.06 | $1,197.26 |
District of Columbia | $4,439.24 | $3,551.39 | $887.85 |
Florida | $4,680.46 | $3,744.37 | $936.09 |
Georgia | $4,966.83 | $3,973.46 | $993.37 |
Hawaii | $2,555.64 | $2,044.51 | $511.13 |
Idaho | $2,979.09 | $2,383.27 | $595.82 |
Illinois | $3,305.48 | $2,644.38 | $661.10 |
Indiana | $3,414.97 | $2,731.98 | $682.99 |
Iowa | $2,981.28 | $2,385.02 | $596.26 |
Kansas | $3,279.62 | $2,623.70 | $655.92 |
Kentucky | $5,195.40 | $4,156.32 | $1,039.08 |
Louisiana | $5,711.34 | $4,569.07 | $1,142.27 |
Maine | $2,953.28 | $2,362.62 | $590.66 |
Maryland | $4,582.70 | $3,666.16 | $916.54 |
Massachusetts | $2,678.85 | $2,143.08 | $535.77 |
Median | $3,660.89 | $2,928.71 | $732.18 |
Michigan | $10,498.64 | $8,398.91 | $2,099.73 |
Minnesota | $4,403.25 | $3,522.60 | $880.65 |
Mississippi | $3,664.57 | $2,931.66 | $732.91 |
Missouri | $3,328.93 | $2,663.14 | $665.79 |
Montana | $3,220.84 | $2,576.67 | $644.17 |
Nebraska | $3,283.68 | $2,626.94 | $656.74 |
Nevada | $4,861.70 | $3,889.36 | $972.34 |
New Hampshire | $3,151.77 | $2,521.42 | $630.35 |
New Jersey | $5,515.21 | $4,412.17 | $1,103.04 |
New Mexico | $3,463.64 | $2,770.91 | $692.73 |
New York | $4,289.88 | $3,431.90 | $857.98 |
North Carolina | $3,393.11 | $2,714.49 | $678.62 |
North Dakota | $4,165.84 | $3,332.67 | $833.17 |
Ohio | $2,709.71 | $2,167.77 | $541.94 |
Oklahoma | $4,142.33 | $3,313.86 | $828.47 |
Oregon | $3,467.77 | $2,774.22 | $693.55 |
Pennsylvania | $4,034.50 | $3,227.60 | $806.90 |
Rhode Island | $5,003.36 | $4,002.69 | $1,000.67 |
South Carolina | $3,781.14 | $3,024.91 | $756.23 |
South Dakota | $3,982.27 | $3,185.82 | $796.45 |
Tennessee | $3,660.89 | $2,928.71 | $732.18 |
Texas | $4,043.28 | $3,234.62 | $808.66 |
Utah | $3,611.89 | $2,889.51 | $722.38 |
Vermont | $3,234.13 | $2,587.30 | $646.83 |
Virginia | $2,357.87 | $1,886.30 | $471.57 |
Washington | $3,059.32 | $2,447.46 | $611.86 |
West Virginia | $2,595.36 | $2,076.29 | $519.07 |
Wisconsin | $3,606.06 | $2,884.85 | $721.21 |
Wyoming | $3,200.08 | $2,560.06 | $640.02 |
Keep in mind this chart is just hypothetically based on the 20 percent savings on the state average insurance costs. Tesla Insurance is not available nationwide, and rates will certainly vary, especially since these are luxury cars.
Why are Tesla’s rates so low?
Teslas are more expensive to insure than other similar vehicles. This chart from the Insurance Institute for Highway Safety (IIHS) compares the claims costs of electric vehicles. The zero-percent line is the average cost of insurance claims for non-electric vehicles.
The Tesla Model S has more claim frequency, claim severity, and overall losses than other electric vehicles, the Nissan Leaf, and traditional vehicles.
So, how can Tesla offer coverage for what they claim is 20-30 percent lower than the competition? One reason is their faith in Tesla’s safety features.
If that’s their reason, you may still be wondering how they can do that. The safety features haven’t stopped the overall losses for the Tesla Model S to be lower. You can read about how expensive the Tesla Model S is to insure for more information.
Faith in Tesla Vehicles’ Safety
Here’s a simple explanation of how insurance companies work. They charge a premium to take on risk. They keep the premium low enough to entice customers but high enough to cover their risk and pay their employees. It’s an art to find appropriate rates.
One thing that insurance companies look at is the safety features of the vehicle they’re going to insure. They’re looking at the exact same safety features that Tesla is looking at.
Here’s the difference. The majority of insurance companies say there hasn’t been enough data collected to prove that the safety features on a Tesla actually reduce the likelihood of claims.
Tesla Insurance, on the other hand, trusts the safety of its vehicles and is willing to bet on (or insure, in this case) it.
Still, which you consider the chart above and see that Teslas claims are higher, you may be wondering how they can promise low rates.
Repairs at Tesla Repair Shops
Tesla Insurance plans to work closely with Tesla repair shops which, in theory, should reduce the overall cost of repairs because the shops specialize in Tesla vehicles and know the ins and outs of their repairs.
Low Commissions
Because they’re not hiring outside agents, Tesla claims they will be able to save money on the commissions. Other insurance companies have to pay commissions to agents for policies sold. Tesla will not.
Low Risk of Theft
Teslas are hard to steal, so there’s a much lower risk of needing to file a comprehensive coverage claim for a stolen vehicle, which can also bring down the average cost for drivers.
What insurance coverage is offered?
Tesla will offer coverage for Tesla vehicles. Even if you bought a used Tesla, you can still get Tesla Insurance.
Their coverage options will exceed the state-required minimum insurance requirements. Many car insurance companies will not let you purchase the bare minimum insurance plan that the state requires because it’s not sufficient to protect your assets.
Teslas are expensive vehicles, and owners will tend to need full coverage to protect their investment and not just their liability.
Tesla Insurance will offer liability, collision, and comprehensive. They will also offer special coverages that are unique to the needs of their vehicles and other optional coverages.
One thing to note is that, if you drive for Lyft, Uber, or any other ridesharing service, Tesla insurance does not cover you when you’re driving in a commercial capacity. You’ll need to look into commercial auto insurance.
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What are Tesla’s bundling options?
Tesla only offers car insurance, so you won’t be able to get any insurance discounts for bundling your home and auto. You will, however, be eligible for a discount if you insure more than one Tesla.
What are Tesla’s programs?
Tesla has an extremely loyal customer base because they treat their customers well. Also, they’re happy with the safety features of their Teslas.
There are no franchises. Customers deal directly with headquarters to order their Tesla. And because they order directly through Tesla, their customer information is all available to Tesla Insurance when they call for a quote. That’s why it’s so easy to get a quote.
When you purchase a Tesla vehicle, you set up an online account for your vehicle. Once you get your insurance policy activated, you can access it and make changes in your Tesla account under “my policy.”
How is Tesla insurance customer service?
They haven’t been offering car insurance for long enough to produce any reliable data as far as customer satisfaction goes. But they have vehicle customers that are very satisfied.
If their customer service commitment carries over from vehicle sales to insurance sales, they will likely have very happy customers.
Tesla customers topped Consumer Reports list of most satisfied owners. They have topped the chart for the past three years. This fact is surprising when you consider that Consumer Reports rated the vehicles themselves as less-than-reliable.
What this dichotomy indicates is that Tesla is able to keep their vehicle owners happy even when the vehicles have problems, thanks to the exceptional user experience that they go above and beyond to provide.
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What are the pros and cons of Tesla car insurance?
There are legitimate concerns to consider. We’ll address a few of them:
Vehicle Data Use in Rates
Tesla has data on all its vehicles. Think camera data, braking data, acceleration data, everything. So far, they say that they will use their data as a whole to determine rates by state. In other words, they will look at the overall trends but not individual reports from individual vehicles.
That’s how they’re using data in California, currently. But a senior executive said that the laws in each state and the authorization of drivers will determine what data they use as they expand their service outside of California.
Small Insurance Customer Base
Another concern is that in the world of insurance, a greater and more widespread customer base equals better risk management. And Tesla Insurance does not have a big, widespread base. Think of it like this:
You started a brand new insurance company and had five customers in total. They paid a combined $10,000 a year in premiums, for five years. Things are looking good for your company. Your customers have made no claims and you just made $50,000.
And then through a stroke of bad luck, two of them were in accidents that resulted in major injuries. One made a claim for $40,000, and the other made a claim for $25,000. Suddenly your company is no longer solvent.
If you had a bigger base of customers to share the risks, this type of scenario is not as likely to happen.
Tesla has a small customer base. Who’s backing their risk? While they haven’t announced this, the California Department of Insurance lists State National Insurance Company which is part of Markel Corp as Tesla’s underwriter.
This partnership gives Tesla Insurance much better financial backing and security than if they were completely independent.
The Company Has Experienced Many Hardships
It’s a fact that the company has its share of ups and downs as we discussed earlier, but it has always bounced back. That fact needs to be considered as equally important if not more important than the fact that they hit rock bottom several times.
Pros | Cons |
---|---|
Understanding of the unique needs of Tesla owners | Only available in California |
Strong history of customer satisfaction for vehicle owners | Can't get an online quote |
Lower insurance costs | New company, so there will be kinks to work out |
Financial back from Markel Corp | No multiple lines of insurance available |
What is Tesla’s history?
On July 1, 2003, Tesla was born. The next year, Elon Musk invested over $6 million in the company and became chairman of the board. In 2008, the first Roadster was manufactured and production began.
In June of 2009, Tesla became a publicly-traded company. Their first semi-autonomous vehicles hit the road in 2015. And finally, in August of 2019, they broke into the insurance business and started offering car insurance for Tesla vehicles.
Throughout these years of history, there have been ups and downs. There have been lawsuits and controversy. Stocks have soared and plummeted. Stable is not a word you’d use to describe the company.
However, as unlikely as it seems, they’ve rebounded from rock bottom every time and landed on their feet. And there’s something about their ability to do that, that makes you want to see what happens next.
What is Tesla’s position for the future?
There’s not a clear answer to this question. The company as a whole has seen its share of ups and downs in its brief history. Their insurance business arm is so new, that there isn’t a track record to look back on.
There are going to be problems in the near future, just because any new company has to work through problems. You don’t know what issues will arise until they happen. Then Tesla will deal with it.
Because they have the financial backing of State National Insurance Company, insurance customers can rest assured that they will be adequately protected financially should they make a claim.
State National has an AM Best rating of A, so their financial stability looks excellent.
Though some would argue, their position for the future looks bright. They’re an innovative company and they’ve overcome adversity enough times that they should be able to do it again if the need arises.
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What is Tesla’s online presence?
Tesla has a website, of course, but you can’t get a quote on it like you can with most insurance carriers. This can make it more difficult to know how to get car insurance if you aren’t familiar with their processes. You need to call their phone number; they claim that drivers can get auto insurance quotes in under a minute. The process is so quick because once you tell them your VIN, they can pull up all your information.
As a Tesla owner, you have access to the Tesla app. The app will have everything you need as an owner, and you can also access your Tesla Insurance account through it.
Does Tesla run commercials?
There’s a certain genius to Tesla’s marketing. They get people. And as shocking as it is, they have engaged more people through their organic social media marketing than any of their competition has engaged through paid social media marketing marketing.
That’s right, Tesla spent zero dollars and managed to do a better job promoting their vehicles than companies paying big bucks.
Is Tesla involved in the community?
Tesla’s commitment to community centers strongly on their customers. They focus on keeping their customers happy and going above and beyond what is expected to create the best possible customer experience.
They also have a strong commitment to renewable energy and zero emissions, making the world better for every individual. Additionally, the advanced safety features that these luxury vehicles are equipped with also help make the roads safer for every driver. No matter what people drive, they should try to avoid distracted driving.
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How do Tesla’s employees view the company?
With all the ups and downs the company has weathered, employees have been hired and employees have been fired. There are some employees that are very happy with their jobs, and there are others that are bitter about how they’ve been treated.
- 52 percent of employees would recommend working at Tesla to a friend according to GlassDoor
- 66 percent of employees approve of CEO, Elon Musk
- 3.3 out of five stars rating from employees
Common employee complaints include the number of hours they have to work. A common pro cited by employees is how much you learn working there.
What sets Tesla apart?
Tesla only makes electric vehicles. They’re committed to renewable energy. They aim to reduce emissions to zero. Let’s take a deeper look at Tesla’s safety features because that’s really where Tesla stands out.
Driver Assistance Features
According to the National Highway Traffic Safety Administration (NHTSA), there are levels of autonomy related to vehicles. Here’s their standard.
Autonomous Level | Title | Description |
---|---|---|
Level 0 | No Automation | The driver performs all driving tasks |
Level 1 | Driver Assistance | Vehicle is controlled by the driver but some driving assist features may be included in the vehicle design. |
Level 2 | Partial Automation | Vehicle has combined automated functions, like acceleration and steering but the driver must remain engaged with the driving task and monitor the environment at all times |
Level 3 | Conditional Automation | Driver is a necessity, but is not required to monitor the environment. The driver must be prepared to take control of the vehicle at all times with notice. |
Level 4 | High Automation | The vehicle is capable of performing all driving functions under certain conditions. The driver may have the option to control the vehicle. |
Level 5 | Full Automation | The vehicle is capable of performing all driving functions under all conditions. The driver may have the option to control the vehicle. |
Tesla is one of the companies leading the way in driver assistance technology with its autopilot features. Their vehicles that are on the market right now are level two.
Their claim is that these driver assisting technologies make the cars safer, and that’s why they will be able to offer such low insurance prices to cover their vehicles. Here’s how their autopilot system works:
- Eight external cameras
- Radar
- 12 ultrasonic sensors
- Onboard computer
Older models made between 2014 and 2016 have just one camera and less-powerful radar and ultrasonic sensors. With that said, these are still some of the safest vehicles on the road. You can also sometimes get car insurance discounts when you have more safety features in your vehicle.
Claims Process at Tesla Insurance
Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)
Tesla Insurance offers multiple channels for filing claims, ensuring convenience for policyholders. You can file a claim through their online portal, over the phone, or using their mobile app. This flexibility allows you to choose the method that suits you best, whether you prefer the convenience of online filing or the personal touch of speaking to a representative.
Average Claim Processing Time
Tesla Insurance aims to provide efficient claim processing. While specific processing times may vary depending on the nature and complexity of the claim, they strive to handle claims promptly to minimize any inconvenience to their policyholders. The company is committed to streamlining the claims process to ensure a smooth experience for claimants.
Customer Feedback on Claim Resolutions and Payouts
As Tesla Insurance is relatively new in the insurance market, there may be limited customer feedback available on their claim resolutions and payouts. However, the company’s dedication to customer satisfaction and its focus on providing competitive rates and tailored coverage options suggest a commitment to fair and efficient claim settlements.
Policyholders are encouraged to share their experiences to help establish a track record of customer feedback.
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Explore Tesla Insurance’s Digital and Technological Features
Mobile App Features and Functionality
Tesla Insurance offers a user-friendly mobile app that provides policyholders with convenient access to their insurance information. The app allows you to manage your policy, view coverage details, and even file claims from your mobile device. With a seamless and intuitive interface, the Tesla Insurance mobile app enhances the overall insurance experience.
Online Account Management Capabilities
Tesla Insurance offers robust online account management capabilities for policyholders. When you purchase a policy, you can set up an online account to easily access and modify your policy details. This online portal provides a convenient way to make policy changes, update personal information, and review your coverage at your convenience.
Digital Tools and Resources
In addition to the mobile app and online account management, Tesla Insurance provides policyholders with a range of digital tools and resources. These resources may include educational materials, safety tips, and FAQs to help policyholders make informed decisions about their coverage.
Tesla’s commitment to innovation extends to their digital offerings, ensuring a comprehensive and tech-savvy insurance experience.
What’s the bottom line?
Based on the genius of Elon Musk and the reputation of Tesla, it’s likely that Tesla Insurance will have some issues in these early stages but they will probably be able to work through them and grow and become the go-to insurance option for Tesla vehicle owners.
If you own a Tesla and live in California, you should take the time to call 1-844-34-TESLA to get a quote. Then you should compare that to your current policy and quotes from other providers to see if you really can save 20-30 percent on your insurance premium.
Frequently Asked Questions
What is Tesla Insurance?
Tesla Insurance is a car insurance program specifically designed for Tesla vehicles. It is offered directly by Tesla and aims to provide tailored coverage and competitive rates for Tesla owners.
What are the benefits of Tesla Insurance?
Some benefits of Tesla Insurance may include:
- Tesla-specific coverage: The insurance program is designed to address the unique features and needs of Tesla vehicles, including advanced safety features and electric vehicle technology.
- Competitive rates: Tesla Insurance strives to offer competitive rates for Tesla owners, taking into account factors such as vehicle safety, Tesla’s own data on driving behavior, and reduced repair costs due to Tesla’s network of authorized repair shops.
- Seamless experience: Tesla aims to provide a seamless experience by integrating insurance coverage with their vehicles and services, simplifying the process for Tesla owners.
Can I only insure my Tesla with Tesla Insurance?
No, Tesla owners have the choice to insure their vehicles with Tesla Insurance or other insurance providers. While Tesla Insurance is specifically tailored for Tesla vehicles, owners have the option to explore coverage options from other insurance companies to compare rates, coverage, and customer service.
Are there any specific requirements or limitations to qualify for Tesla Insurance?
To qualify for Tesla Insurance, you generally need to be a Tesla owner and have a Tesla vehicle. However, specific requirements and limitations may vary depending on your location and the terms and conditions set by Tesla Insurance. It is advisable to check with Tesla or visit their official website to understand the eligibility criteria for Tesla Insurance in your area.
How can I obtain a quote for Tesla Insurance?
To obtain a quote for Tesla Insurance, you can visit the official Tesla website or contact Tesla directly. They typically provide an online quote request form where you can input the necessary information about your Tesla vehicle and personal details to receive a customized quote.
What do customers say about Tesla Insurance?
Customer experiences and opinions about Tesla Insurance can vary. While some Tesla owners may be satisfied with the coverage and rates provided by Tesla Insurance, others may have different experiences. Common complaints or concerns raised by customers may include issues with claims handling, customer service, or dissatisfaction with premiums. It is advisable to research and consider customer reviews, ratings, and testimonials to gain insights into others’ experiences with Tesla Insurance.
Can I bundle Tesla Insurance with other insurance policies?
Tesla Insurance focuses on providing coverage for Tesla vehicles, and bundling options with other insurance policies may depend on the specific offerings and policies of the insurance company. It is recommended to inquire with Tesla or other insurance providers about the possibility of bundling Tesla Insurance with other policies, such as homeowners insurance or umbrella insurance, to explore potential discounts or benefits.
How can I file a claim with Tesla Insurance?
If you have Tesla Insurance and need to file a claim, you can typically contact Tesla directly or visit their website for instructions on filing a claim. They will guide you through the claims process, which may involve providing information about the incident, providing relevant documents or evidence, and working with Tesla Insurance’s claims department to assess and resolve the claim.
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Michelle Robbins
Licensed Insurance Agent
Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.