TruStage Insurance Review & Complaints (2024)

Finding an insurance company that meets your needs at an affordable cost can often be a difficult task. With so many companies and policies to choose from, to narrow down your search, understand your needs and compare life insurance companies.

Reading reviews on life insurance companies, such as this TruStage insurance review, is a great place to start. It provides you with the insight needed to make an educated decision for your life insurance needs.

TruStage Financial Group, Inc. offers a range of insurance products, primarily to members of credit unions. It is part of CUNA Mutual Group and provides access to a variety of personal insurance products.

TruStage insurance offers mainly life insurance (term life insurance, whole life insurance, guaranteed acceptance whole life insurance, and AD&D). However, they can set you up with great car insurance, as well.

It has garnered an A+ rating from the BBB and an additional 4.8/5 from Google. This TruStage review will look at TruStage life insurance rates and how TruStage life insurance quotes stack up to the best insurance companies.

Not sure if TruStage is right for you? Read on for a full TruStage Insurance review and see whether affordable TruStage life insurance is available to you.

But first, take a look at some other affordable life insurance rates by entering your ZIP code in our free tool.

What is TruStage insurance company?

TruStage is the brand name of a credit union-focused insurance program from CUNA Mutual Insurance. CUNA traces its roots back to 1935, when credit unions were first formed. They are aimed at helping average Americans with finances.

The insurance branch was created to provide additional financial solutions that were previously out of the public’s reach, such as life insurance.

While TruStage is generally marketed through credit unions, its policies are actually available to anyone. Credit union membership is not required, but the site does push visitors to consider joining one.

TruStage Insurance Agency is a brand and an agency service rather than an insurer. The company operates as a subsidiary of CMFG Life. They underwrite its products and partner with other insurance companies to provide products. It does not underwrite directly.

TruStage car insurance is offered through both Esurance and Liberty Mutual, and home insurance through the latter. The company also partners with GoHealth to help customers shop for health insurance. Life insurance and AD&D coverage are both underwritten by CMFG.

If you want to learn more about Esurance, read our Esurance insurance review.

If you want to learn more about Liberty Mutual, read our Liberty Mutual insurance review.

What are TruStage insurance reviews?

When you start to look at all the different reviews, you can easily see that people are pleased with this company. Their products currently protect more than twenty million peoples.

Some life insurance companies will cancel your coverage when your health starts to fail. However, that is not the case with TruStage. As long as your premiums are paid, they will not cancel your coverage because of things like age or illness, such as life insurance for Alzheimer’s patients or life insurance for dialysis patients.

Consumers are also very pleased with the fact that it is easy to get coverage with this insurance company. They state that the process is simple when applying for coverage.

So, if you are looking for a well-rated life insurance company, TruStage may be your perfect match. They offer excellent coverage and, for many, can be quite affordable. That being said, it is important to note that TruStage insurance is known for being pricier than other life insurance companies.

What are TruStage insurance company’s products?

The focus of TruStage is life insurance products. They offer term life insurance, whole life policies, and accidental death and dismemberment policies. However, these are not the only types of insurance that you can find with TruStage.

As mentioned above, you can also get car and home insurance products through TruStage. Esurance and Liberty Mutual underwrite these policies. You may be able to save some money by checking their car insurance rates.

As these products have been covered in our reviews of those companies, we will not describe them here. This review will focus on the products that are underwritten by TruStage’s parent company, CMFG Life.

What type of TruStage life insurance policies are offered?

TruStage offers both term life insurance and whole life insurance, including a guaranteed acceptance life insurance program. All the policies are a simplified issue program with no medical exams required.

You can buy life insurance term life policies with death benefit amounts starting at $5,000 and going up to $300,000. The issue age is between 18 and 69. It’s also important to know how long you want a life insurance policy. Look at the best life insurance companies that offer five-year terms for more information.

The policy is renewable up to age 80 and is priced based on age bands that are five years each (25, 30, 35, 40, etc.). When the insured hits a new age band, the premium goes up accordingly. Changes to health status do not affect the premiums as long as the policy is kept in force.

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Whole Life has available death benefit amounts ranging from $1,000 up to $100,000. issue age is between 18 and 85. This is a traditional whole-life policy with a guaranteed death benefit a cash accumulation account, and level premiums for the duration of the policy.

There is also a guaranteed acceptance version of the whole life that requires no medical questions at all. This is helpful for those looking for life insurance with pre-existing conditions. Because of this, the death benefit amounts available are lower, between $1,000 and $25,000, making this a likely choice for a final expenses plan.

What is an AD&D Policy?

Many people don’t realize that AD&D stands for accidental death and dismemberment. This means if something catastrophic happens in your life, and you leave this world unexpectedly or lose an arm or a leg, you have coverage for yourself or your family.

The TruStage AD&D policy is available at no cost from participating credit unions, which may choose to offer their members between $1,000 and $5,000 in coverage as a benefit of membership.

Those whose credit unions do not offer any coverage can still purchase the product, and those who do have base coverage at no cost can add on additional coverage to increase the benefits.

Every two years, the benefit increases by 5% at no additional cost, and the premium stays the same over the years. The maximum coverage available is $300,000.

There are no health questions for this product, and acceptance is guaranteed—this makes sense since AD&D only pays out for accidents and not for illnesses.

Accepting the free coverage through your credit union will likely result in solicitation attempts as TruStage looks to sell you a higher level of coverage as well as other products.

What are TruStage life insurance rates?

TruStage makes it very easy to determine how much your coverage will cost, with online quoting and a rate chart available for the term-life product.

We ran a quote for a 30-year-old male for term life insurance. Our rate quote came back at $42.50 a month for $100,000 in coverage, which matches the rate shown in the chart for that age band.

This is a pretty expensive quote. Considering that the coverage is a simplified issue with no medical exam. It is also important to look at the chart and see how the coverage increases in cost over time. By the age of 50, after 20 years of coverage, this policy will cost the same person $114.50.

By comparison, we ran a whole life quote for the same amount and the same death benefit and came back with a rate of $83. That is lower, but it should be noted that this premium stays the same for the duration while the term starts lower.

It is important to look at how long you want the coverage to last. Additionally, look at how much you will pay over the duration of coverage. If you are looking for coverage to last into your senior years, whole will probably cost less in the long run.

We also looked at the guaranteed acceptance life, bumping our sample age up to 45 to meet the minimum issue age. A policy with $10,000 in coverage came back at $50 a month. Which is not unreasonable.

How do TruStage’s rates compare to rates from other life insurance companies?

These rates are higher than what we have seen elsewhere for similar coverage. Even with simplified or guaranteed issue options, they are pricey. It is also worth noting that the company does charge a tobacco use surcharge on term policies. This can impact your rate substantially.

In this table, we have included some sample rates from a few of the best insurance companies in the United States for you to compare to TruStage’s rates.

Sample Annual Life Insurance Rates from Top Life Insurance Companies by Age, Gender, and Marital Status (Non-Smoker)

It is always a great idea to compare life insurance quotes to those of multiple insurance companies, so you can ensure you’re getting the best rates and the best coverage.

Claims Process at TruStage Insurance Review & Complaints

Ease of Filing a Claim

TruStage Insurance offers a convenient claims filing process for its customers. You can file a claim through multiple channels, including online, over the phone, or through mobile apps. This flexibility ensures that customers can choose the method that suits them best.

Average Claim Processing Time

TruStage Insurance is known for its efficient claim processing. While specific processing times may vary depending on the nature of the claim and the required documentation, the company strives to handle claims promptly. Customers can expect a reasonable turnaround time for claim settlements.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback plays a crucial role in assessing the effectiveness of an insurance company’s claims process. TruStage Insurance has received positive feedback from customers regarding their claim resolutions and payouts. Many customers appreciate the straightforward and hassle-free experience when dealing with claims.

Discover the Digital and Technological Features Offered by TruStage Insurance Review & Complaints

Mobile App Features and Functionality

TruStage Insurance offers a mobile app that provides users with a range of features and functionalities. The app allows policyholders to access their accounts, view policy details, make payments, and even file claims directly from their mobile devices. It’s designed to make managing insurance-related tasks on the go convenient and user-friendly.

Online Account Management Capabilities

In addition to the mobile app, TruStage Insurance provides robust online account management capabilities through its website. Policyholders can log in to their accounts to review policy information, update personal details, and track the status of claims.

The online portal simplifies the management of insurance policies and provides easy access to important documents.

Digital Tools and Resources

TruStage Insurance offers various digital tools and resources to assist customers in making informed decisions about their insurance coverage. These resources may include online calculators to estimate coverage needs, educational articles, and frequently asked questions.

The company is committed to providing policyholders with the information they need to navigate the world of insurance effectively.

How does TruStage life insurance rate, and what are TruStage life insurance’s consumer reviews?

According to the Insurance Information Institute, roughly 1,000 insurance companies sell life insurance in the United States. This means that narrowing your search down is critical to finding a company that meets your needs at an affordable cost.

An important aspect of comparison shopping, apart from comparing quotes, is to look at reviews and ratings of the companies you’re considering from reputable rating agencies and consumers.

TruStage has an A+ rating with the Better Business Bureau (BBB), with 18 customer complaints on file and nine reviews left on the page for an overall rating of just under two stars.

Several people appear to believe that the AD&D coverage offered through TruStage and its credit union is a scam and were not happy the credit union shared their contact information. A few TruStage life insurance complaints address billing and claims issues.

We also looked at the CMFG Life Insurance BBB page, which also shows an A+ rating. There are 28 complaints filed here and two reviews. Both are negative and are regarding billing.

TruStage Insurance Agency reviews number an incredible 811 on Google with an overall 4.8-star rating. This is remarkable because we have seen larger and better-known insurers with a fraction of this number of reviews.

A scroll through the comments shows many people remarking on the ease of the online application process but little in the way of experience with claims.

You can find rankings based on any aspect that you find essential, such as cost, claims processing speed, customer service, and customer satisfaction ratings.

TruStage Life Insurance: What’s the bottom line?

TruStage life insurance company markets through credit unions. This is how most people find a company. It draws customers in with the free basic AD&D offer. They will attempt to upsell to more coverage.

TruStage’s policies are pricey based on what we have seen for similar coverage elsewhere. Affordable TruStage life insurance may not be an option. But doing your research is always a good idea. For some, it is quite affordable.

It does have a remarkable financial strength rating and reputation based on Google reviews. So, if you prefer to pay a little more for a reputable company, TruStage might be worth a closer look.

Now that you have finished reading TruStage life insurance reviews, you can get free quotes for affordable life insurance providers in your area by entering your ZIP code in our free tool now.

References:

1. https://www.iii.org/article/how-do-i-pick-life-insurance-company