Unum Insurance Review & Complaints: Health & Life Insurance (2024)
Unum Insurance is a supplemental health insurance and life insurance company that provides products solely through employers. Their employee benefits plans are offered at group rates, generally as voluntary coverage that employees can choose from.
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Jeffrey Manola
Licensed Insurance Agent
Jeffrey Manola is an experienced life insurance agent who founded TopQuoteLifeInsurance.com and NoMedicalExamQuotes.com. His mission when creating these sites was to provide online consumers searching for life insurance with the most affordable term life insurance, permanent life insurance, no medical exam life insurance, and burial insurance. Not only does he strive to provide consumers with t...
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UPDATED: Feb 13, 2024
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Feb 13, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
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What is Unum Insurance?
Unum, widely known as Unum Life Insurance Company of America, was founded as Union Mutual Life Insurance company and was incorporated in Maine in 1848. The company’s first acquisition was in 1940 when they purchased Massachusetts Accident Company’s health and accident business. In 1960 they introduced what would become their flagship product, group disability insurance.
In 1986, they became one of the first mutual companies to convert to a publicly-traded company. This change was accompanied by the name change to Unum, and this was followed by several more acquisitions and expansions.
Unum merged in 1999 with Tennessee-based Provident and began operations as UnumProvident, but by 2007 went back to using just the name Unum. Headquarters is now located in the Provident office in Chattanooga, TN, but they still have offices in Portland, Maine as well as several other cities across the country. Unum also operates in the UK.
Unum writes group disability, life insurance, accident, and critical illness coverage along with supplemental health plans for hospitals, dental, and vision. They do not sell to the general public at all, focusing only employer-offered voluntary benefits. Businesses can purchase an employee benefits plan for their workers, and those workers can typically customize their benefits packages.
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What insurance products does Unum offer?
Unum offers an array of group products and services from which employers can choose the options they want to offer to their employees. Here is a look at some of the company’s main insurance offerings.
Disability
Unum’s top product, disability insurance policies, are available in both short-term and long-term formats. Short-term disability insurance is offered from 9-52 weeks while long-term disability insurance can provide coverage up until retirement. (For more information, read our “Best Life Insurance Policies for People With Disability“)
The benefit amount varies and can provide up to 60% of the insured’s income. Short-term disability is portable in some cases, while long-term is portable in most.
Also available an is add-on individual disability insurance policy that can provide increased benefits and is fully portable. You can speak to your employer for details to learn more about disability income protection options that may be available to you.
Life Insurance
Unum’s life insurance plans are available as either term life insurance or whole life insurance. Term life insurance can expire while whole life insurance offers permanent coverage. The website does not list details on these group life insurance plans’ death benefit amounts or issue requirements, which is not surprising since they likely vary based on the options selected by the employer.
Unum life insurance can be portable in most cases, but details of availability should be verified with the employer.
Accident Insurance
Unum’s group accident insurance policy provides benefits paid directly to the insured to cover medical bills including ambulance, hospital, and follow-up treatment.
The amount paid out depends on the type of injury, and the plan includes a benefit for accidental death or dismemberment, offering an additional layer of financial protection.
Critical Illness
Critical Illness life insurance provides a lump sum payment upon diagnosis with a list of covered illnesses, including heart attack, stroke, cancer, organ failure, and blindness.
The amount of the benefit varies and, again, depends on what is offered by the employer.
Hospital Insurance
This group policy provides a lump sum benefit that can be used for the out of pocket costs associated with a hospital stay that may not be covered by other medical insurance. Covered expenses include emergency room copays, hospital stay coinsurance and copays, and deductibles.
Hospital insurance benefit amounts will vary based on the employee insurance benefit options selected by your employer.
Dental & Vision
Unum offers both dental coverage and vision coverage plans with access to a large network of providers. The different Unum coverage plans vary, but cover things like annual exams, routine dental care and other treatments like fillings, and prescription eyeglasses or contacts.
The available network also varies by area, and there are several plan options that employers can select to offer to their employees.
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Are the rates competitive?
Since Unum only offers group benefits, rates will vary greatly depending on how much of the cost is being subsidized by the employer and what coverage is being offered as part of the employee benefits program.
Group rates, across the entire insurance industry, are almost always more affordable coverage. They tend to be cheaper than individual life insurance or other individual insurance products since the cost is shared across many people.
Unum Insurance’s Claims Handling Procedure
Ease of Filing a Claim
Unum Insurance offers a convenient claims process that can be initiated through their online portal. Policyholders can also file claims over the phone or seek assistance through their dedicated mobile apps. This flexibility allows customers to choose the method that suits them best.
The claims process varies based on the type of product. Since many life insurance beneficiaries may not have access to user accounts for the policyholder, the toll-free number would be the best bet for finding out how to file that sort of claim.
Average Claim Processing Time
The average claim processing time with Unum Insurance can vary depending on the type of claim and its complexity. Policyholders can expect a reasonable processing time, but it’s advisable to check with the company for specific timelines related to their individual claims.
Customer Feedback on Claim Resolutions and Payouts
Customer feedback on Unum Insurance’s claim resolutions and payouts is essential for evaluating the company’s performance. While Unum has a reputation for offering group benefits, it’s important to consider customer reviews and experiences when assessing their claim resolutions and payout processes.
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Unum Insurance’s Digital and Technological Advancements
Mobile App Features and Functionality
Unum Insurance provides a mobile app with various features and functionalities designed to enhance the user experience. These may include easy access to policy information, claims tracking, and the ability to manage insurance matters on the go.
Online Account Management Capabilities
Policyholders with Unum Insurance can benefit from robust online account management capabilities. This allows them to access and update policy details, review claim status, and make necessary adjustments to their coverage preferences through the company’s user-friendly online portal.
Digital Tools and Resources
In addition to their mobile app and online account management, Unum Insurance may offer digital tools and resources to assist policyholders. These tools could include calculators, educational resources, and guides to help customers make informed decisions about their insurance coverage.
What do the ratings and consumer reviews say?
Unum Group has an A- rating with the Better Business Bureau (BBB), lowered due to six complaints that were not resolved. There are 98 complaints on file in the past three years, and 31 were closed in the past 12 months.
Consumer Affairs has a total of 320 reviews on file, with 35 ratings in the past year adding up to a one-star overall rating. Only one review out of these was five-star, and the rest were one-star. Most of the complaints cite failure to pay claims, either because they have not yet been approved, or have been approved but not payment received.
We often find that group benefits companies do not have a lot of reviews online, since many people handle issues through their company’s HR department. That makes the number of complaints online somewhat unusual for this type of company, and it raises some concerns.
What’s the bottom line?
Most employees do not have any say in what company is used for employee benefit plans, so the choice comes down to purchasing what is offered or seeking out individual coverage. Unum’s group products are likely more affordable, but their reputation is not as solid as we would like to see. A less expensive policy means little if they do not pay claims; it may well be worth choosing individual policies and paying more.
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Frequently Asked Questions
What is Unum Insurance?
Unum Insurance is a leading provider of health and life insurance solutions. They offer a range of coverage options to individuals and businesses, including disability, accident, critical illness, and life insurance policies.
How can I contact Unum Insurance?
You can contact Unum Insurance by visiting their official website and finding their contact information. They typically provide phone numbers and email addresses for customer inquiries and support.
Are there any reviews available for Unum Insurance?
Yes, there are various online platforms where customers and policyholders can leave reviews about their experiences with Unum Insurance. These reviews can provide valuable insights into the company’s services, claims process, and customer satisfaction levels.
What are some common complaints about Unum Insurance?
While experiences may vary, some common complaints about Unum Insurance include delays in claims processing, denial of claims, and difficulties in communication with customer service representatives. It’s important to note that individual experiences may differ.
How can I file a complaint against Unum Insurance?
If you have a complaint against Unum Insurance, you should first try to resolve the issue by contacting their customer service department directly. They will typically have a dedicated team to address and resolve customer concerns. If you are unsatisfied with the outcome, you may consider contacting your state’s insurance regulatory agency or filing a complaint with the appropriate authority.
Are you looking for free insurance quotes?
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Jeffrey Manola
Licensed Insurance Agent
Jeffrey Manola is an experienced life insurance agent who founded TopQuoteLifeInsurance.com and NoMedicalExamQuotes.com. His mission when creating these sites was to provide online consumers searching for life insurance with the most affordable term life insurance, permanent life insurance, no medical exam life insurance, and burial insurance. Not only does he strive to provide consumers with t...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.