Zurich Insurance Group Insurance Review & Complaints: Auto & Life Insurance (2024)
Zurich Insurance Group is a global insurance company with multiple subsidiaries including one of America's biggest insurers, Farmers Insurance Group. Zurich North America writes a variety of products including package commercial insurance and employee benefits products.
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Kalyn Johnson
Insurance Claims Support & Sr. Adjuster
Kalyn grew up in an insurance family with a grandfather, aunt, and uncle leading successful careers as insurance agents. She soon found she has similar interests and followed in their footsteps. After spending about ten years working in the insurance industry as both an appraiser dispatcher and a senior property claims adjuster, she decided to combine her years of insurance experience with another...
Insurance Claims Support & Sr. Adjuster
UPDATED: Dec 29, 2023
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Dec 29, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
Zurich Insurance Group is a global insurance company with multiple subsidiaries including one of America’s biggest insurers, Farmers Insurance Group. Their other branches are general insurance, which includes commercial insurance and personal lines, and a life insurance division.
What is Zurich Insurance?
Zurich was founded in Switzerland as a marine insurance company in 1872 as part of the Schweiz Marine Insurance Company. In 1875 the company moved into accident insurance, taking on the new name of Zurich Transport and Accident Insurance Company. The following years saw expansion with offices opening in Belgium, France, and the Netherlands. By 1880 the company has already left its initial market and quit offering marine insurance.
By the end of the century, the company was operating in even more countries, including locations throughout Russia and Spain. At that time, it had changed names again to Zurich General Accident and Liability Insurance Company.
Zurich expanded into the United States in 1912 and Canada in 1923. The following decades saw the company make acquisitions and partnerships, including becoming the official insurer for Ford cars in 1925. In 1955, the company simplified its name, becoming Zurich Insurance Company. By the end of the 20th century, the company was operating in all corners of the world and had acquired Farmers Insurance Group, expanding their operations in the United States and forming Zurich Financial Services as a single holding company.
Zurich today offers a wide variety of insurance products both personal and commercial, sold through a variety of subsidiaries as well as directly, and are still a prominent player in the insurance industry. For 2018, they ranked at number 142 on the Fortune Global 500. In the United States, they do not write personal insurance products directly, but offer commercial insurance through Zurich North America.
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What Zurich Insurance products are offered?
What is Zurich Insurance known for? The products offered by Zurich differ depending on the location; for the purpose of this review, we have focused on its products offered in the United States, and only on those underwritten by Zurich directly. Farmers Insurance Group is reviewed separately and operates independently.
Zurich North America writes a variety of products including package commercial insurance and employee benefits products to customers across the United States and Canada.
Group Benefits
Zurich offers a selection of group benefits, mainly employer-paid and voluntary employee-paid options for businesses with a focus on accident and supplemental health. Products include:
- Group accident
- Accidental Death & Dismemberment (AD&D)
- Group Life
- Business travel accident
- Student and participant accident
- Occupational accident for truckers
- Medical stop loss
- Managed care excess
- Long-term and short-term disability
- Ex-patriate and international health
Zurich also writes worker’s compensation insurance for businesses.
Auto Rental Insurance
Zurich writes rental car insurance for fleets that includes liability and physical damage coverage. Products are available for customer services fleets, recreational vehicles, and for both auto and truck rentals.
Builder’s Risk
Builder’s risk coverage is available for full construction projects or renovations. Both commercial and residential coverage is offered, ranging from large buildings to single-family homes.
Casualty & Liability
There is a list of casualty and liability plans available from Zurich. These include domestic and international casualty insurance and coverage for Professional Employment Organizations (PEO)
Specialty liability products include management liability, professional liability, a broad range of environmental liability products, and umbrella policies to increase liability limits.
Property
Zurich writes a variety of property insurance policies, which can be sold individually or packaged in a business program. There are both domestic and international products available, including multinational insurance.
All of the property programs can be tailored to the specific needs of each industry and business.
Program Business Insurance
Zurich Programs is a business insurance program division offering specialty package policies for a variety of industries. These include:
- Automotive Aftermarket
- Captives
- Construction
- ERISA Fidelity Bonds
- Financial Institutions
- Hospitality, Recreation, and Travel
- Professional Services
- Property
- Sovereign Indian Nations
Commercial Auto
Zurich is a major commercial auto insurer and has programs for a variety of different business auto coverage needs. They have more than 250 classes of commercial auto policies available, from company cars to heavy trucking fleets.
Other Products
Among the other commercial products in Zurich’s long list of diverse coverage are surety bonds, cybersecurity, trade credit and political risk, and wholesale and surplus.
Are the rates competitive?
There are no rates for any of Zurich’s products online, which is what we expect from this type of company. These products are specialized and specific to the needs of the company, which means that quoting requires detailed information about the company in order to provide an accurate quote and cost estimate.
Quotes can be obtained through Zurich brokers, who can determine what kind of insurance policy is needed, tailor packages, and create quotes.
Zurich Insurance Group Insurance Claims Process
Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)
Zurich Insurance Group offers multiple convenient methods for policyholders to file claims. Customers can initiate their claims through an online form available on the company’s website. Additionally, Zurich provides a toll-free phone number that is accessible 24/7 for those who prefer to report their claims over the phone.
The company also allows claimants to submit claims documents online and offers detailed instructions for each type of policy, making it easy for customers to get their claims started.
Average claim processing time
Zurich Insurance Group is committed to efficient claims processing. However, specific details regarding the average claim processing time may vary depending on the type of policy and the complexity of the claim. Customers are encouraged to reach out to Zurich’s claims department for more accurate information related to their specific claims.
Customer feedback on claim resolutions and payouts
Customer feedback on Zurich’s claim resolutions and payouts varies. While the company enjoys a generally positive reputation, some customers have expressed concerns about their claims experiences, particularly in relation to claims problems.
Zurich North America has an A+ rating with the Better Business Bureau (BBB), with 66 complaints in the past three years, mainly centered on claims issues. Therefore, it’s advisable for prospective policyholders to thoroughly research and assess customer feedback when considering Zurich Insurance for their coverage needs.
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Zurich Insurance Group Insurance Digital and Technological Features
Mobile App Features and Functionality
Zurich Insurance Group provides policyholders with a mobile app that offers a range of features and functionality to enhance the insurance experience. The app allows customers to access their policy information, make payments, and even report claims directly from their mobile devices. It also offers a user-friendly interface, making it convenient for customers to manage their insurance on the go.
Online Account Management Capabilities
Zurich’s online account management capabilities empower policyholders to take control of their insurance policies and accounts. Through the company’s website, customers can log in to their accounts to view policy details, make payments, update personal information, and access important documents.
This online platform simplifies the insurance management process, providing customers with easy access to essential information and services.
Digital Tools and Resources
Zurich Insurance Group offers a range of digital tools and resources to assist policyholders in understanding their coverage and making informed decisions. These resources may include educational articles, calculators, and FAQs that help customers navigate the complexities of insurance.
Zurich’s commitment to providing digital tools and resources demonstrates its dedication to ensuring that customers have the information and support they need to make confident insurance choices.
What’s the bottom line?
Since Zurich is a commercial insurer with a range of specialty products, it is best to speak with a broker to determine whether or not the company and its products are right for your needs. They do enjoy a solid reputation, a long history, and a stable financial status, so they’re well worth putting on the list.
Frequently Asked Questions
What is Zurich Insurance?
Zurich Insurance Group is a global insurance company with multiple subsidiaries, including Farmers Insurance Group in the United States. They offer a wide range of insurance products, including commercial insurance, personal lines, and life insurance.
What types of insurance products does Zurich Insurance offer?
Zurich North America, the branch operating in the United States, offers various insurance products, including:
- Group benefits (accident, life, disability, etc.)
- Auto rental insurance
- Builder’s risk insurance
- Casualty and liability insurance
- Property insurance
- Program business insurance
- Commercial auto insurance
- Other specialty products like surety bonds, cybersecurity, trade credit, and more.
Are Zurich Insurance rates competitive?
Zurich Insurance does not provide online rates for their products. Since their insurance products are specialized and tailored to individual business needs, obtaining accurate quotes requires detailed information about the company. Quotes can be obtained through Zurich brokers, who can customize packages and provide cost estimates based on specific requirements.
How are claims handled by Zurich Insurance?
Zurich Insurance allows claims to be filed through various channels, including an online form, toll-free phone number, fax, or email. The website provides instructions for reporting different types of claims, along with FAQs and contact information for local claims representatives. Customers can upload claims documents online or follow up with additional questions by phone.
Does Zurich Insurance offer personal insurance products?
No, Zurich Insurance does not write personal insurance products directly in the United States. However, they do offer commercial insurance products through Zurich North America. For personal insurance needs, you may consider exploring other insurance providers.
Can I get a quote for Zurich Insurance products online?
Zurich Insurance does not provide online quotes for their products due to their specialized nature. To obtain a quote, it is best to contact Zurich brokers who can gather detailed information about your business and tailor a package that meets your specific requirements.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
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Kalyn Johnson
Insurance Claims Support & Sr. Adjuster
Kalyn grew up in an insurance family with a grandfather, aunt, and uncle leading successful careers as insurance agents. She soon found she has similar interests and followed in their footsteps. After spending about ten years working in the insurance industry as both an appraiser dispatcher and a senior property claims adjuster, she decided to combine her years of insurance experience with another...
Insurance Claims Support & Sr. Adjuster
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.